Excellent customer service and high quality work!!! Highly recommend. Cost as estimated, and work…read morecompleted in the time frame as expected.

Excellent work! Our car looks great! After running off the road our fender and mirror were a mess…read more Repair estimates were outrageous until my husband found Tags. The staff is very pleasant, honest, and does a wonderful job. The repair cost less than half of what we had been quoted elsewhere. We know where to turn if we ever need this service again. I'm sending a copy of Tags' business card to family and friends.

Great people, great service, great prices Came for a repair…read morefollowing an accident when I was hit, dropped my car off, let them handle insurance, came back 3 weeks later to a brand new looking car.

Excellent service magnificent quality friendly staff reasonable prices convenient locationread more

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

My car got hit, but not terrible damage, just cosmetic. I took my car to Ruffing Body Shop and they…read moredid an AMAZING job! There are no scratches and the color matches perfectly. He did a wonderful job making my car look like nothing happened and it was completely affordable. He even did a little extra and put some coloring on another section with some scratches. The owner also worked with me because I had forgotten to take my apartment key off the key ring and he met me (after he had already left) back at the body shop so I wouldn't be locked out. I HIGHLY recommend this place for auto body work.

I had a great experience here getting my 350z worked on. Dave understands that a car is more than…read morejust something you drive and will take care of your bodywork needs with great care.

I had a very positive experience with this body shop. I brought my vehicle in because I was…read moreconcerned about a water leak and wasn't sure where it was coming from. The owner took the time to inspect the vehicle, perform testing, and clearly explain what he found. I appreciated that he listened to my concerns, answered my questions, and helped me understand the issue instead of just making assumptions. After dealing with vehicle repairs and accident-related issues over the years, it was refreshing to work with someone who was professional, knowledgeable, and genuinely interested in helping me find answers. I highly recommend this shop to anyone looking for honest, thorough, and customer-focused service.

My SUV had front end damage, Boots repaired the damage in the time frame promised the work was…read moreflawless and the vehicle was fully detailed when I picked it up. Shop is clean and professional, the staff are extremely friendly and easy to work with. They took care of all insurance paperwork. Would recommend to anyone looking for quality work.

My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

Tyler has the magic touch and got me on my way when I had an emergency! Awesome customer service!read more

I had the greatest experience and service that i ever experienced at Body Shop. I would recommend…read morequantrell collision repairs to everyone.the manager Spencer McElroy is fantastic ,l never met a nicer person.l wish mr McElroy the very best. Jesse

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

After going two years without ac because of a misdiagnosis from another repair shop in Lexington,…read moreRyan got my hvac fan replaced and ac blowing cold again. We be using them for all my maintenance and repair work for now on.

Just Go to the dealership! This place use to be good 15 years ago. So many issues. After…read morespending $5000, my a/c still doesn't work, they broke my windshield, missing parts, said they need 2 days to do repairs - 6 days later and plus another day to fix my a/c - still broken. The counter guy Ryan has no clue what he's doing and wants to fight and slam his counter window. If you have to go, talk only to Sean the owner and pray! I'm now going to the dealership to get their work evaluate and my a/c working.