They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Honest, affordable, plus quality work. They give estimates before they do any work. I checked…read morepricing and they did have the lowest price for the same parts. It is first come first serve but you can drop off the night before. Very convenient.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

They are great! I've been to several different shops in Lexington and never felt like I've dealt…read morewith a trustworthy mechanic or shop. Car Masters has reasonable prices, friendly service and I actually trust them. As a female, I especially appreciate them! Worth the short drive, right outside of Lex.

Excellent customer service and high quality work!!! Highly recommend. Cost as estimated, and work…read morecompleted in the time frame as expected.

Excellent work! Our car looks great! After running off the road our fender and mirror were a mess…read more Repair estimates were outrageous until my husband found Tags. The staff is very pleasant, honest, and does a wonderful job. The repair cost less than half of what we had been quoted elsewhere. We know where to turn if we ever need this service again. I'm sending a copy of Tags' business card to family and friends.

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Great Service, affordable. Very knowledgeable and overall 5 star service! I would recommend Shawn…read moreand his crew to anyone who is in need of auto repairs!

I've taken my Porsche there twice. I now have no confidence…read morein their knowledge or ability to work on Porsches. Promises made aren't kept. You would expect a different approach here than at a Ford repair facility but this isn't the case. I believe their service writer came from a used car lot. Not at all professional. His tone is condescending and he has little to no actual mechanical knowledge. When pressed, he can't answer even reasonably technical questions. This isn't a luxury brand facility. They told me that they can repair my sunroof. I also asked them to check the transmission fluid level since they had done the recent service on it and asked them to scan my car for any codes. They kept my Porsche for 3 weeks. They didn't fix my car's sunroof. They failed to check the transmission fluid level. They didn't scan for any codes. They chipped my driver's side rear door edge. And, they broke my sunglasses compartment. I should have listened to my PCA members. Lesson learned. The only positive is that they didn't charge me. NOT recommended...

I had a very positive experience with this body shop. I brought my vehicle in because I was…read moreconcerned about a water leak and wasn't sure where it was coming from. The owner took the time to inspect the vehicle, perform testing, and clearly explain what he found. I appreciated that he listened to my concerns, answered my questions, and helped me understand the issue instead of just making assumptions. After dealing with vehicle repairs and accident-related issues over the years, it was refreshing to work with someone who was professional, knowledgeable, and genuinely interested in helping me find answers. I highly recommend this shop to anyone looking for honest, thorough, and customer-focused service.

My SUV had front end damage, Boots repaired the damage in the time frame promised the work was…read moreflawless and the vehicle was fully detailed when I picked it up. Shop is clean and professional, the staff are extremely friendly and easy to work with. They took care of all insurance paperwork. Would recommend to anyone looking for quality work.

These guys are just the best! They take great care of my Porsche Boxster! Make an appointment as…read moreyou won't be disappointed.

Great customer service and timeliness! They were able to give me a realistic timeline and cost of…read morerepair shortly after looking at my vehicle. I will be back for any future repair needs.