I had an amazing experience at Bluegrass Collision Center. I was in a unique situation where my car was rear-ended while parked on Bardstown Road as I was stopping through town driving back to Colorado. Bluegrass was able to get me in the next day (everyone else was quoting me 3-4 weeks before they could even see me) and were extremely communicative the entire time my car was in the shop (a little over a month). I was really impressed and encouraged by my experience with them for a multiple reasons: 1) Their customer service was incredible. I was freaking out on the phone after having this very logistically inconvenient accident and Wade was really helpful and calmed me and my worries when I first called them. Derek (I think that was his name) who worked at the front desk was lovely in every interaction I had with him, in person and on the phone. I had to go home to Denver over the roughly 40-60 days they had my car and they communicated with me the whole time. They never even thought for a second about charging me to store my car on the lot while I tried to figure out how to fly to Louisville quickly once my car was ready. 2) My car looked like nothing had happened to it once I got it back--and to this day it drives like a breeze (this happened 3 days before the end of August 2023, got it back beginning of October 2023). You run a stellar business and I appreciate you all! read more

Fast response for estimate which I appreciated very much. I understand being busy and having to make time for new customers.......

Bluegrass did a wonderful job on fixing the paint of my Toyota Corolla! I would recommend them to anyone! Wonderful and caring people work here. Great service and great pricing! They even finished my car early because they knew I needed it for work the next day! read more

Bluegrass Collision Center - Looks brand new!! New paint job and clear coat. - Body Shops Near Me - Louisville, Kentucky

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I went with this store in particular bc I was told that they were able to get me in quickly, we most shops are backed up. Whoever I was working with at the time was giving me the run around and not following up which ended in waiting around for about a month, probably longer until I could get my vehicle in. Thankfully Wayne was there to the rescue, he got things straightened out for me and after that it was smooth sailing. He kept me updated and was super professional and so easy to work with. Bc of him and the guys that actually worked on my Jeep and did such an amazing job, I will forever use this shop! read more

Very kind and attentive staff and service over the phone. I appreciate receiving referrals for a service ( I.e. wraps) that they don't currently offer. read more

My car was making a lot of weird noises but thanks to this place it's fixed! Im so glad

Dave and the guys at Bluegrass Collision are so knowledgeable and helpful. Highly recommend. They have fixed my son's car as well as mine. Highly satisfied with their work. Easy to deal with. read more

This business is extremely predatory I would recommend no one ever use their services. They don't wait for insurance approvals to get started on things and hold your car hostage if it's deemed totaled until you pay I am shocked they haven't been sued yet but there's always a first :) hopefully they go out of business soon!!! They also have the most inflated prices in the area which is also predatory behavior since they dont give estimates before they start ordering and working on the car. Con artists. They're also racist and horrible people. They lied about spilling an oil can INSIDE my vehicle. (I never bought oil before ij my life so how did it get in my vehicle)? Stole my earphones. And when the tow truck arrived they were ransacking my car for something. I hope to see you in csomething. read more

I did not end up working with this business due to their location in Louisville rather than in Lexington.

Recently, I backed into another car, and the back of my car sustained major damage. I called Bluegrass Collision, and they were able to get me in the next day. They also have a link at the bottom of their web page to afford you the opportunity to apply for financing. That was very helpful to me because I have a large deductible. They worked with my insurance company (Geico), and were able to get a fair quote. My car looks great. I am very happy with everyone at Bluegrass Collision. Very good people that do a great job! I highly recommend Bluegrass Collision Center. read more

Had to take my car in for some minor paint repairs. Really pleased with the overall quality of work and the responsiveness of Wayne. They said they would have it fixed when they said they would (which was really fast). They seem like they're an honest repair shop. I'd recommend to friends or family. read more

Phenomenal work! When Kentuckiana got icey-roads last week I wrecked into a metal mailbox tearing the underneath of my car up as well as my headlight. I contacted Bluegrass Collision Center and they had great customer service skills. My quote was reasonably priced considering the great damage done and my car was all patched up within the week! Definitely recommend, thank you for your help BCC! read more

Bluegrass did it again! Had a second detail done on my 2014 Mustang at BG. Wonderful work, friendly service, reasonable price and done in one day - even on Derby Day!! It seems few businesses these days offer this kind of service anymore. Anyone needing car body repair or "car cosmetic surgery" really ought to check these guys out! Thanks again BG!! read more