Customer service is not ok with their company . They could care less about it. Price is very…read moreexpensive for the price of other options somewhere else.

I went in to purchase items for my daughters car. I went to the check out and Dakota the cashier…read morewas very helpful. He was getting me checked out and forgot to put my veterans discount on my bill. He then had to call over a supervisor to help him with the transaction. It took him about 10 minutes to complete it. I just want him and the management to know that I really appreciate him going above and beyond to help me and not get frustrated in the experience. I will be shopping here in the future. Thank you Autozone. We need to keep more Dakotas working in the work force.

Awful to say the least. My lady went in here to check for a battery they said had 2 of when called-…read moregot there and said can't find them. (This was all while on personal phones barely paying attention to customers) - so I'd recommend if goin to one - go to one on new circle..

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Went in for an oil change they said it would take several hours. I anticipated that so my wife…read morepicked me up. When I returned to pick up my vehicle as we pulled up saw the passenger side window was left down. To top it off it's been storming off and on all day lighting and thunder off and on. My work paperwork in the passenger seat. Of course it's in the parking lot for anyone to get into my car and go through it . Who can make a mistake like that.

Absolutely the slowest and worst car service that I've ever had. Four hours to change a battery…read more Meanwhile the workers in the garage, I won't say mechanics, we're taking breaks every 15 minutes. They all sat in chairs outside and talked for 10-15 minutes. The supervisors seemed scared to say anything. What a cluster@&$*!

I bent a wheel when I hit a pothole this winter, and I needed a replacement. I like that you can…read moresearch their inventory online before going in. Keep in mind that a lot of their inventory is in West Liberty, so you might have to wait a day before you get your parts. But, the wheel was delivered before 9 AM next day. The wheel was hundreds less than buying new, which is good math in my book. Is it service with a smile? No, but it ain't Chick-fil-A, it's a junk yard. So, you kind of have to grade that on a curve. Not mean or anything, but perhaps curt. To be honest, I didn't care. They had the part I needed. They got it to me next day. The price was what I wanted to pay. Problem solved. I'd definitely use them again.

Wade was absolutely helpful with my needs. He made sure that the part that I needed was available…read morehe made sure that the labor of taking the part from the junk car would be done promptly. He also went out of his way to set up a delivery to a nearby body shop in my town, which saved me a drive of four hours With little children, this seems small, but helped me very much. I will recommend bluegrass and Wade specifically to anyone I know needing any part for their car. I am extremely satisfied and appreciative of what Wade set up for me. It may seem small to some but for me, he over, exceeded and amplified his position there at Bluegrass, if I could recommend anything I would say, Wade deserves a raise. He is kind and he is willing to make anything happen as long as it's within his means. Thank you Wade for your awesome service. I will be back in so many of my peers.

These guys are amazing. Super helpful and they tell it to you straight. They aren't going to…read moreovercharge you either they are really there to help. I have had two great experiences at this store! ALWAYS COME HERE FIRST! If they cant help they point you in the direction of someone that can.

I door dash for this business and the staff are all very helpful, knowledgeable and courteous!…read more Highly recommend visiting this store for your auto parts needs.

I received great customer service here today. The staff collaborated and went above what was…read morerequired to provide the appropriate solution for my problem. I highly recommend this business location

I forgot his name (this was a few weeks ago) but there is a manager here who took care of me while…read morehe was taking care of another customer who's need was taking some time to fulfill, he found the windshield wipers I needed, got them for me, they were also buy one get one free, and even installed them on my car for me in less than 5 minutes. The customer service was spectacular I will be coming back for all of my car needs.

Great selection of parts. Fantastic staff - always ready to…read moreassist you. They even do brake disk and drum resurfacing onsite, as well as some other services. Their address is Southland Drive not Sland dr.

my car was smoking. I always go to auto zone since the death of my husband because I have to keep…read moremy car in top shape. they were so helpful! after checking my oil we found out exactly what the problem was that I needed oil badly in my car and the gentleman was most kind. He also told me that I need my tires and he took care of my oil problem and not only that he helped me step-by-step my car for the coming I will always be grateful to AutoZone. They treated me with so much respect and me right away. I can't ask better service anywhere please consider going to them for business. great people.

Great location for a great auto parts store. Friendly and…read morehelpful staff. Pretty good selection of parts, but what they don't have in stock they will have for you the same day or next if it's available locally. The parts are good. They will deliver the parts.

So frustrated, I purchased a battery in July 2025 and was stranded recently cause it would not…read morestart. The dealership said the battery is bad but when I took it to Advance to exchange it they say it needed a recharge and now it's testing good and they will not exchange it. The dealer has checked everything else in my 2008 Infiniti with only 67K miles on it and nothing else is wrong with it. I guess I am SOL for now and when I get stranded again maybe I will have the car towed to Advance

I was returning the wrong item that an employee gave me. Unfortunately, I opened BUT NEVER TOUCHED…read morethe item and per "policy", they refused to issue a refund. I was told to call Corporate, and the employee reassured me that they would fix the issue and ok the store to issue a refund. Corporate informed me that the store has the final say. I returned to the store to get an explanation concerning the LIE I was given. It appears the store arbitrarily agrees to refunds, and I asked to be given a valid reason why I was denied. Just a bunch of blank faces looking at me. If you give me the wrong product....why is it ok to not take SOME accountability? You dont have a "policy" if you can ignore the "policy" on a personal whim. I also pointed out how their clipboards covered the arbitrary "policy" by the registers. Customer service is key for me. They failed MISERABLY. And they didn't care! I would NEVER recommend this store. Zero stars! Nada. Zilch.

The staff completely refused to honor a lifetime warranty on a fuel pump. And wouldn't even look it…read moreup in there system. After my brother left the store they proceeded to laugh at him about it.

From the owner: Your local Advance Auto Parts at 145 E New Circle Rd in Lexington offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!