Super friendly staff and an accommodating waiting room! Kristen helped me out multiple times and…read moretook fantastic care of my car. I highly recommend!!

WOW! I I came in town to go to the Kentucky football game. My car had a sound like it was dragging…read moresomething under the tire. I went to Complete Automative Care ( on my daughter's recommendation). at 7 AM. Kristen was/ is AWESOME!! It was an Axel / bearing assemble. They were able to get my car done the same day. When I went to pay, she asked if I was AAA member. Fortunately, I am. Saved me $75. She said "I know you don't live in Lexington, but any AAA shop will cover this Warranty. I wish they had a location in y home town, Atlanta!!

If anyone needs anything done to the vehicles, this is the place to take it. Dustin Creech and his…read morewife run an honest and trust worthy shop. My wife was cut off and run off the road and tore the drivers side of the car up. He called me today with a price that I can afford. The car is an older 2006 Nissan Sentra and i was worried that the damage might be more than what the car is worth. That scared me because thats our only running vehicle at the time, but he worked with and now we're able to get it back. I have 2 more vehicles that needs work on as well, and he'll be the only person I let touch them. Thank you again Dustin. Dwain Smith

I hate to leave a semi negative review since I am a small business supporter, but the owner left me…read morein the parking lot for 30 minutes without notifying me he would be late. The most frustrating part is I left him a list and ask him to call me when he got to the shop so I could clarify what I wanted done, which he didn't because "he didn't have time." Just not a whole lot of respect for a new customer. He doesn't work on tires or underneath the dashes which were not communicated to me beforehand. He changed the oil and the serpentine belt when it didn't even need it. For charging 100 dollars an hour for service that was unwarranted, I wouldn't reccomend creech auto.

Took good care of me. Very easy to deal with. Good experience overall. Will use them again.read more

I take my vehicles exclusively to Katie's tire and auto and they are absolutely hands the best as…read morewell as one of the most inexpensive mechanics anywhere in the bluegrass I couldn't put into words how much I appreciate Tony and all his guys at Katie's tire and auto

I had the most delightful experience with everyone at Auto Excel! The detailed service report…read moreincluding pictures of the inside of my vehicle impressed me by far! What impressed me the most was the level of true service overheard for another man that was having service done to his vehicle - they gladly got a lyft driver to come and pick him up after an unexpected amount of time had been added to his wait! The client didn't ask - they simply offered right after telling of the extended wait time. Very professional. I highly recommend taking your vehicle and business here!

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

My Toyota Avalon was burning oil and the engine was running poorly. I took my car to Byrd…read moreAutomotive and they found that due to negligence on my part, an excessive amount of sludge built had up in the engine. At first they told me it was possible I would need to replace the engine at a cost of over $5,000. But they persisted in trying to find other options. They cleaned the engine the best they could and suggested a period of frequent oil changes and service. After just a few months my engine was running smoothly... at a cost substantially less than getting a new engine. They saved me thousands of dollars.

Courteous, good communication and good quality work. Fair on labor time and labor pricing but…read moremarked up parts about 100% over retail. The job I had done should have been about $400 to $450 with labor and a retail parts charge but was over $600 due to the overcharging for parts.

The work and service were exceptional. We couldn't make an appointment for the muffler repair we…read moreneeded but that was certainly necessary as they had no idea what it was going to we needed. It was no problem to drop off the car, wait to hear the analysis, then pick it up the next day. Couldn't believe they had the repair completed around one o'clock and at such a reasonable price. Kevin is an excellent communicator and keeps jobs moving to full completion. Highly recommend this business on Boston RD!

Went there to get a check on my Y pipe told me I needed a whole new Y pipe then tried to charge my…read more863 dollars just for the part. Very funny

I read some reviews from some other yelpers and the reviews are spot on. I pulled up and was guided…read moreinto bay. They asked how my day was and how could they help. I have a company car and said I needed an oil change. Asked them about rotating tires since I am to do that every other oil change per fleet vehicle rules. They were super honest and didn't try and up sell even though I wasn't paying for the service told me no need now but on the next one. Checked my wipers and they were good and I was in and out in less than 15 minutes. Everyone was super nice and appreciative of my business. As I mentioned earlier they are very honest and don't recommended unneeded service they easily could have added something's on and be under the fleet limit but they only did what was needed. I will definitely be returning to this location.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

My wife has custom wheels on her 2015 Tahoe. She had been slowly losing air for months and the…read moreproblem got much worse with the cold weather. We had taken the car to many different tire shops throughout the city, and no one could fix the problem. The technician at Rimtyme had the issue resolved on all four tires in about an hour. The service was prompt, courteous and professional. I could not be happier with the result. It's a bit of a drive for me, but I won't take my car anywhere else for rim/tire service in Lexington.

I had a couple bent rims that I needed repairing because the gap in the seal was too big to hold…read moreair. I am from out of town and I needed them done asap. After calling multiple shops and getting estimates of a few days to a whole week, I called here. They said to bring them in and they would take a look. They gave me an estimate of a few hours if they got busy and ensured the wheels would get me back home (5+ hour drive). The technician called me 35 minutes later and said they were ready. This place is great and I'd have gone there sooner if I'd known.