Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

Thayer and his team are the best in town when it comes to diagnosing your vehicle problems,…read morereplacing an engine- which was a complicated job that they performed on our Honda SUV, and performing oil changes and regular car maintenance. They are professional, honest, trustworthy, and committed to what they do. Cole kept my husband and me informed of every detail of the engine replacement despite its complexity, and they delivered the service on the promised date. That is excellence right there!!! We have not had any rattling noise or other issues since then. We are so blessed to have known Thayer's shop, where we are assured that our vehicles are in good hands. We highly recommend Auto Alternative Service in Nicholasville for your vehicle needs. You will be treated with kindness and respect.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

Great place to have cars serviced. I have always had good…read moreresults here. They are reasonably priced,and do quality work. The lot is packed, because they are always busy. But, if you need work done they will work with your schedule to get it done. They have been here a very long time. They have a lot of repeat customers.

This review is a long time coming and I'm sorry it took me so long to post. I'm from the north,…read moredown here for college and I have no family around and little to no knowledge of cars. Winter break last year my catalytic converter was stolen from my jeep. Horrible sound when you started it up the works. I called around to all the shops and ultimately shorts was the only one willing to help and work with me. I took it in and they told me that's what it was and got me set up with someone from another shop who could help me since they didn't have the machine that I needed to fix my car. They told me exactly what I needed not to be scammed and they were the only people to say sorry to me this entire experience. In short, if you're looking for reliable, kind, and trustworthy I cannot recommend shorts enough.

I do not recommend this establishment AT ALL. they will keep your car for 3 weeks , not call you or…read morereach out to you at all during that time (leaving you to follow up w them each time only to get told they'll try to get to your car in a few days), only for 3 weeks to have passed & your car is still in the exact same condition it was in when you took it up there: Parked out in the gravel lot, boxed in amongst many of the other wrecked and battered cars that are there just rotting, sitting on cynderblocks....windows busted out, etc; Furthermore the front desk worker definitely needs to work on his customer service skills if he is going to be working w the public. When we had finally had enough and decided to go get above mentioned car, he tried to insist that a $148 diagnostic fee be paid- when they didn't have a diagnosis to provide us with when asked what the diagnosis was. Comical. So basically it was giving-- that any little way they could make money- they were trying. expecting to get paid $148 to plug a diagnostic machine up to a car for not even 60 seconds--unplug it-- & still have no diagnosis is......WILD we were told to "get the fck out & never come back!" .....lmaoooOooooo ...AS IF WE WOULD, EVER‼

Such a good experience here. Had an extensive repair needed on our 2013 Equinox, and they did me…read moreright. Our second car broke down in the first repair process, and they helped us get both vehicles back on the road and cared for us well. This shop has excellent integrity, and with 100+ other shops in the city, I will not take my car to anyone else.

After going two years without ac because of a misdiagnosis from another repair shop in Lexington,…read moreRyan got my hvac fan replaced and ac blowing cold again. We be using them for all my maintenance and repair work for now on.

Just Go to the dealership! This place use to be good 15 years ago. So many issues. After…read morespending $5000, my a/c still doesn't work, they broke my windshield, missing parts, said they need 2 days to do repairs - 6 days later and plus another day to fix my a/c - still broken. The counter guy Ryan has no clue what he's doing and wants to fight and slam his counter window. If you have to go, talk only to Sean the owner and pray! I'm now going to the dealership to get their work evaluate and my a/c working.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.

Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

BEST SERVICE IN CENTRAL KY! I recently visited for my mother's NISSAN ARMADA that had multiple…read moreissues (power steering pump, tire rod replacement, serpentine belt, etc...). The staff was able to troubleshoot and quote the problems rapidly after dropping off the vehicle. The actual time for the repairs to be completed was a few business days, the cost was spot on from the quote given prior to repairing and they did not try to upsell on any unwanted services or replacement parts. We HIGHLY recommend this shop to anyone experiencing issues with their own vehicle as they did a superb job. Will be bringing my own vehicle for maintenance next!