We highly recommend Mackins Auto Body to anyone looking for an Auto Body Shop. The staff is…read morefriendly and welcoming. They listened to our need for a drivable car at a price we could afford. They kept the cost down, including using quality used parts when available. When we picked up our car, we could hardly believe how good it looked. And it had been cleaned inside! Great quality of work at a fair price. KIA Soul 2015.

I have been making the rounds of various auto repair shops for an estimate from my latest encounter…read morewith a garage door opening. From my initial phone contact to drop-ins, they could not have been more pleasant and helpful. Daniel advised that repairs not really necessary if I wasn't in to appearances...and then took the time to use a compound and rub out the scrapes. As a senior citizen in my 80's and on Social Security, that generous gesture was much appreciated. Could not have been more kind and gracious. ...Pat M.

Amazing customer service! Stephen is easy to work with, accurate on his quoting, and stays in…read morecommunication during the whole process. They deal with insurance from start to finish and have close connections with rental car service. I would definitely recommend them to repair your car. They clean your car inside and out and make it look like new

Amazing service! They went above and beyond to get my car back in shape! Extremely professional and…read morefriendly staff.

Had a great experience here, Ed was my salesperson he helped evaluate my car, he was very kind and…read moreeasy to work with. the dealership was beautiful, clean, organized i was very impressed. overall i'm happy and can't say i've had a better experience anywhere else!

experience with Dick Hannah Acura of Portland that felt like a classic bait-and-switch technique…read morecommonly used by shady dealerships. From May 5th 2026 through May 6th, I spent hours negotiating with salesman Danie on a certified pre-owned 2023 Acura MDX. We reached an agreed-upon out-the-door price, and I was told Sales Manager Alec Torres would call me on May 7th to complete financing over the phone. What followed was days of complete radio silence. Multiple calls and texts to Alec Torres went unanswered. When I called the dealership, staff said they couldn't discuss financing until Manager Brad Caba was available because I wasn't buying in person. On May 8th, after repeated calls and being told Brad was "in meetings," I was finally informed -- via text -- that the car I had agreed to buy had already been sold. No one had bothered to tell me earlier, even though I was actively trying to move forward. While I understand cars can sell, being strung along for multiple days with zero communication was unacceptable. Alec later apologized and admitted it was his fault, but then repeatedly tried to push me into a lease, a higher-mileage MDX at a higher price, and even offered to find me something at auction. I repeatedly asked to speak with a manager instead. It is now May 12th and I have reached out via text, voicemail, email, FB messenger and still no response back from any of the platforms. This level of poor communication, lack of transparency, and bait-and-switch behavior is unacceptable. I negotiated in good faith only to be ignored and misled. As a result, I will not be buying from this dealership and strongly advise others to stay clear of Dick Hannah Acura of Portland.

YES COME HERE, YES YOU CAN TRUST THESE GUYS!…read more The guy giving one star had work done and parts replaced, paid them, then canceled the payment. That is low. I just had work done here, and I'm so glad I found this shop. Six star service! This is the best experience I've ever had at a mechanic. Everyone was friendly and explained what they were doing and what was needed. No one was rude. I was amazed to find a shop open on Saturday! How great is that, and rare. Also, I chatted with the owner and the mechanic. He said that his shop just hit 25 years this week. Do you think a shop that treats his customers badly or is dishonest stays in business for that long? The owner has so much experience. I just described another issue we have been dealing with, one that he wasn't even looking into. This issue I've tried to have fixed at another shop. Only like one or two sentences and he told me what the problem was, what was happening and what needed to be fixed! I got to see a classic he fully restored. You can tell it is something he loves, and I think that means something. I saw multiple people while I was there with my car come by and they all got helped. Everyone seemed like they were in a good mood, happy customers. One more thing. With prices for everything increasing all the time, next time you need an oil change come by here. How much are you paying? I just got mine done, before I knew about this shop. It is about half the price! I will be back, but hopefully not too soon! Haa

Emergency fix on my Tundra due to blown radiator. Truck had to be towed to their lot with very…read moreshort notice. All Automotive got me in and out same day.

Thank you to Shawn, Becki, and Joe. They were all very helpful and patient with me. Definitely…read morerecommend!

I came here to purchase a car and put the entire amount on my credit card. They said they'd need to…read morerun my credit in order to do that transaction. I declined because I didn't want a hard pull on my credit history, so I asked if I could just get a cashier's check. They said they'd need to do a hard credit pull for that too--which seemed ridiculous and suspicious. I left with a bad taste in my mouth, and then bought a car with a cashier's check from a different dealership the next day without having to do a hard credit pull.

Another driver accidentally backed into my car in a parking lot. The damage looked negligible, but…read moretheir insurance immediately offered to cover all repairs and recommended Caliber Collision here in Clackamas. The process for me was absolutely frictionless! Caliber got my car checked in, and coordinated with the Enterprise down the street to shuttle me over to pick up a rental car. Caliber was very thorough--because the damage included bumping the tire, they made sure to check and fix the tire alignment, in addition to all the body work. I got text updates when they started and finished working on my car, as well as estimate dashboards so I knew what was being billed to the other driver's insurance. They had my car back to me in less than a week! They'd given it a full wash and interior detailing, which was kind--it's a 13-year-old family car, plenty of dog fur and debris. Mace was so helpful and excellent to work with, and the whole team did a great job. I'm glad I didn't have to foot the bill, but the result and experience were terrific!

From the moment I dropped my Jeep off after my accident, I told Caliber Collision there was engine…read moredamage. I said it clearly. I said it repeatedly. They flat-out refused to listen. Instead of doing their job and diagnosing the problem, they dismissed me like I didn't know my own vehicle. Weeks went by with the same response: ignore, deflect, delay. Then came the most insulting part -- their "mechanic" (who I was told is part-time) tried to blame the engine damage on me because I had replaced coil packs and spark plugs. That excuse is laughable. Routine maintenance does not magically cause accident-related engine damage, and anyone with basic automotive knowledge knows that. Let's be very clear: * The engine issue started immediately after the accident * I reported it from day one * Caliber Collision ignored it * When they could no longer avoid it, they tried to shift blame onto me This wasn't a mistake -- it was negligence and gaslighting. If you don't fight them every step of the way, they will minimize real issues and protect themselves instead of your vehicle. I would never trust Caliber Collision with another repair. If you care about your car, your time, or being taken seriously -- go somewhere else.

Stick with me for this review because it is well worth the read…read more I have used the service of Mark a few times. I felt he did a good job on my brakes, replacing front end parts and reinvigorating my air conditioning. In fact, until my most recent interaction I have referred a few individuals to him for work. That will never happen again: let me explain. The problem began when I began scheduling a brake and power steering system flush/refill. He quoted each flush at very competitive levels. I then asked him what brand fluids he used. I immediately got the sense he did not like the question. He grabbed a can from his bench and said that was what he used. I had never seen the brand. I asked him if he would be ok with me bringing Toyota fluids and he appeared to get even more rattled. He replied that all Dot 3 brake fluid is the same because they are all designed to meet the same industry required standard. I replied that some may have additives which provide additional benefits and he said this was not true. I proceeded to make an appointment for the following monday, told him I would bring my own fluids, wherein I watched as he wrote the services he was going to provide and my phone number in his scheduling book. On thursday morning I called, the call rolled to voicemail and I left him a message, with my number and name, asking him to call and tell me the amount of each fluid I should purchase. I waited for a call back. Meanwhile, I began to research brake fluid. Low and behold, all Dot 3 brake fluid is far from the same:there are huge variances. There are three Federal minimum criteria standards for Dot 3 certification: dry boiling point, wet boiling point and viscosity. For example, the minimum wet boiling point is 140 F. A little lesson on what one of these standards means: "wet boiling point". Basically, brake fluid absorbs water in the air, thus manufacturers instruct that brake fluid should only used when freshly opened. Unused portions should be disposed of because it will absorb water, even if capped. Thus, the fluid will also absorb water in your brake lines. The usual life for the fluid is about two years, when the fluid becomes saturated with 3.5% water (the "wet boiling point"). You never want fluid to reach a boiling point because this can damage parts, like brake lines. I have no idea what Mark's fluid "wet boiling point" is. However, Toyota's had the third best rating out of dozens I researched at 285F. In addition, Toyota specifically designs their fluid for their cars with additives which help to lubricate and renew components which are manufactured from a variety of materials. Obviously, no other fluid will provide such a match. I believe a mechanic should be encouraged by/support anyone who cares about maintaining their car enough to become educated on it's maintenance. Obviously, Toyota brake fluid is safe to use in their cars, while there is no assurance additives in any other fluid are compatible with a Toyota. Mark most certainly did not appreciate that I care about my car and think about service/maintenance. He felt like decisions on my car were exclusively for him to make regarding fluids and me thinking otherwise was an insult to him. I find this view disturbing. I have a simple smell test in life: if I can ask a yes/no question, and if both answers are bad then that is a bad result. In this instance I asked myself: "Does Mark know what the "wet boiling point" is and that different producers design their fluids to different standards with different additives?". A "yes" answer to this means Mark was blatantly lying to me. Meanwhile, a "no" answer translates into asking oneself that if he does not know this basic fact, then how much does he really know about cars. More to the point, if he does not know what the standards mean, then why is he telling me all are the same. Both the yes and no answer are really bad. This screams run for the hills to me. Mark never called me back. This raised a concern that he may simply take my fluid, dump it in the recycle fluid tub and use his off-brand to spite me. He obviously did not care about me as a customer because he did not call me back. I had reached a level of concern where I had decided I did not trust him and could not trust him. Do note that Mark did not offer to reduce the cost of service by even a dollar even though he would financially benefit by not having to use any of his own fluids. The cost to me of two cans of Toyota brake fluid (2 - 16oz) and the power steering fluid would have been $54. The Toyota dealership in Corvallis, where I am frequently visiting, quoted me a competitive price for the service and what comes with it is peace of mind. I like to patronize the independent mechanics as the newer cars has made their survival more precarious and I find good ones are very good. However, this independent mechanic I do not recommend patronizing for all of the above reasons.

Fast, honest work, they don't overcharge you or have you do unnecessary work…read more Mark is the hardest mechanic I have ever dealt with.

The fuel door on my Hyundai broke off and I bought a new one on Amazon. The quote was very…read morereasonable to paint and install it. They took the new door and in a day painted it to match my car. Then I came back and took about 20 minutes to install it. Great service, great people.

The car looks amazing! Thank you for doing such a beautiful job! Great customer service, price and…read morequality! Thank you Jim!