This company is absolute garbage, and they allow themselves to be since they are literally the only cable TV/ Internet company available for many. I called Mid-Hudson Cable to start new service when my wife and I moved into our newly built home. I was told by a rep on the phone that they needed to verify that Mid-Hudson Cable was available in my development, even though several of the neighbors had it. A week later, a man called from Mid-Hudson, claiming to be parked outside my house and said service was available and all I had to do was call to schedule an appointment for installation. A week after that, and after leaving almost $100 deposit for a DVR and another amount for installation fees (still the only company I've dealt with that charges an install fee), the man attempting to install everything said that I had no access and I needed to call the office to have their engineers finish the plan for my section of the neighborhood. I did this, and whoever I talked to on the phone said I would probably need to call a certain somebody every few days to essentially remind them to do their job. I requested for the installation fee to be waived since it was clear no one at the company was on the same page. After a few more phone calls, and another week pass, Mid-Hudson finally came out and gave my home access to their network. I had to wait yet another week for a technician to come and install everything. He had issues trying to get the Internet working, but after an hour he said I was all set, except after he left, I discovered I had no Internet access. I waited 20 minutes before calling their tech support and I didn't even have to give them any of my information, they just told me to hold on for a minute, and suddenly I had Internet. It's odd that they somehow knew I was going to be calling.
After getting my first bill, I saw the credit was applied for the installation fee, but was then added again as "a billing adjustment". I wound up canceling the absolute sub-par, trash cable TV service (less than 30 HD channels? Seriously?), but only after I was given nothing but attitude from a VERY condescending woman from their billing department when I was asking why I was being billed for the installation fee after it was previously agreed to be waived. I had drive all the way out to Catskill to return the cable boxes, just to once again get attitude from the guy at the front desk, trying to explain to me that "a billing adjustment" doesn't mean I'm being billed anything extra, even though the math would check out that I'm actually being billed extra, not credited. The moron at the desk came up with 3 different numbers for my first bill when he tried calculating it, and was trying to say I was incorrect and didn't understand how their billing works. They obviously don't either. After returning the cable boxes, Mid-Hudson contacted me a few days later to schedule and appointment to come to my house to disconnect the TV service. Not sure what day and age they're operating from considering they have to come to my house to physically disconnect my cable TV service. It would have been nice if they told me they had to come to the house at some point because then I wouldn't have had to bother driving to Catskill to return the cable boxes since there was no reason the tech coming to the house couldn't have taken them.
I'm currently paying $80.90 for 6Mb Internet. I could get almost 20Mb Internet for that same price from a competitor, but since Mid-Hudson is allowed to have a monopoly for cable TV and Internet in the area, I'm stuck. I'm dumbfounded that there's no lawsuits against this company. read more
