Super great service from Rachel! My parents and I went in to upgrade my mom's phone. She was super…read morenervous because she loves her current phone and how small it is. Rachel was super helpful and funny and able to communicate with us super well. She discussed pricing and helped us pick out the newest, yet small phone option my mom was interested in and helped her feel much more comfortable with the idea of upgrading her phone. Will definitely be visiting again for any help we may have! Thank you Rachel!

If I could leave zero stars, I would. Walked in and was very straightforward with my intentions of…read moreswitching to AT&T from Verizon. Sales rep, Travis Hilchey, included a bunch of monthly insurance and early upgrade monthly charges to my new without my knowledge. Not once did he ask, inquire, or verify with me. When I asked for a bill breakdown before I even left the store he told me he couldn't provide it to me. Instead I found out as a surprise when I got the bill breakdown weeks later and after spending hours on the phone with AT&T. Verizon didn't have the best service but I've never had anyone from Verizon do this. I will be looking into switching back!

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

The manager of this tmobile location was very hepful when i came in. I was scammed by an OSL…read moreassociate at Walmart who got me to switch to tmobile by lying about the cost and a free line of service. I was convinced by the OSL associate to switch by saying that Tmobile was offering a promotion where I would get my line of service for $45 a month, and a free second line (which I had no need for) when i receieved my first bill, it was charging me $65 for each line, plus taxes and fees totaling near $142 per month. The t mobile associate at this location helped me straighten out the mess and cancel the second unwanted and unused line. I appreciate the help undoing the fraud that I unwittingly fell for. Thank you!

From the owner: Visit the T-Mobile store in Pittsfield and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 686 Merrill Rd Space 15 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My review for Mad Macs is long overdue. I had a crazy incident as a young college student back in…read more2001 that left my brand new iMac completely destroyed, and I couldn't afford to replace it. (The one I had was purchased with credit and I was already paying monthly for it)! I took it into Mad Macs with no hope that anything could be done. Since it was still under warranty, the man who helped me said that he could replace the motherboard and other fried parts for me, and that act of kindness saved my life. I still think about it every now and again, which is why I'm leaving this review. Because of his kindness, I was able to do all my schoolwork in the coming years, and I did not have to go into more debt by replacing it. Mad Macs repair man from 25 years ago... you're a real one.

Mad Macs has more than surpassed my expectations once again. They were quite accommodative and spot…read moreon in helping with a computer task at a reasonable fee. They were extremely supportive and patient to me, an older dinosaur.

Had an excellent experience at this Verizon store. Everyone was welcoming right when I walked in,…read moreand the staff was knowledgeable without being pushy. They helped me upgrade my phone, explained the plan options clearly, and made sure everything was transferred before I left. I also want to mention this because there seems to be some confusion floating around online: this store is definitely OPEN. A few people told me they thought it had closed, but that is completely incorrect. The store is open and the team is there helping customers every day. Really solid customer service and a much smoother experience than expected.

My SIM card stopped working. They did not try to sell me anything at any point. Quickly replaced…read morethe card and when I asked how much, he said "nothing, it should work". I really expected them to try to get me to upgrade etc but they just solved my problem. Friendly and polite

I went in there to make a bunch of self-serve copies. It is annoying enough that every single copy…read moreneeds to be approved individually for the pricing and then also taxed individually. doing it that way in the end results in paying more taxes than if you had done them as a single order. But then I forgot one Double sided page. So rather than pre-approving my credit card again I asked the counter person to make me the copy. It was $.26 but they told me they could not process my order without me providing a telephone number! Really? I didn't find any reason to provide them with my telephone number! What if I didn't have a phone Number? So they had to call the manager to approve the transaction... However that took so long they finally let me just pay cash... which was actually what I wanted to do all along!

Just trying to drop off a UPS package in the print area. There is no associate at the print area…read more Multiple other associates just wandering around the store. I'm the only customer in the store and I've asked multiple people to help me and they refused! They said the associate from the print area is on break and will be back in 20 min and to just wait! What kind of customer service is this??