My SIM card stopped working. They did not try to sell me anything at any point. Quickly replaced…read morethe card and when I asked how much, he said "nothing, it should work". I really expected them to try to get me to upgrade etc but they just solved my problem. Friendly and polite

The second I walked into to this place I had a bad feeling thejr tone is immediately condesc I had…read morecompleted my upgrade online went there strictly to pick up phone no money had to be exchanged they procceded to tell me THE NATIONWIDE SYSTEM WAS DOWN and in to order to process they had to cancel my current transaction and re run it in their system they then casually told me I was going to owe almost $300!!! then acted offended when I questioned them I went there to pick up my phone I had the receipt for the $35 fee I had billed to my account the amount of cons they tried to pull ina short time was almost impressive it's just unfortunate theyre clearly not very smart they were just disregarding the official contradt I had from the Verizon website at one point they tried to tell me I still owed $1300 on my iPhone 12 that is paid off and I was upgrading from they tried to almost double my monthly payments all things they had no business even looking at I was there to pick up my phone and leave they then tried to tell me I could get $859 trade in value for my broken 12 that I knew I was getting $126 for they were leaving it the part that getting that deal would income them changing my plan entirely I eventually left and went to an official Verizon corporate store where I had to speak to the fraud dept because account had been flagged because of what they attempted there annoying wrong with the system at the store in Avon I picked up my phone and left no money excbamged these people are borderline criminals they should be investigated because who knows what else They do to unsuspecting people i felt uncomfortable that they had access to my account this was a ridiculous and unnerving experience to have a company like Verizon it felt like I was dealing with Street dealers w stolen products trying to take advantags of me

Super great service from Rachel! My parents and I went in to upgrade my mom's phone. She was super…read morenervous because she loves her current phone and how small it is. Rachel was super helpful and funny and able to communicate with us super well. She discussed pricing and helped us pick out the newest, yet small phone option my mom was interested in and helped her feel much more comfortable with the idea of upgrading her phone. Will definitely be visiting again for any help we may have! Thank you Rachel!

Useless, at least for my needs. Not a full AT&T store, can't sell you a phone outright, can't…read moretransfer your old data (internet too slow.)

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

Took me months and many phone calls to Verizon jeadquarters to straighten out the mess that the…read moreLenox, MA Cellular Sales screwed up, from paperwork to the contract and the price of the brand new phone. This problem - and is still not straightened out! - happened in February 2024. I have been here 4 yrs ago and it was a good experience.

Came in for some information on my account. The gentleman who helped me was informative and…read morerecommended some stuff with all the upcoming changes. Wasn't thrilled about the price I'll be paying which may lead to my leaving verizion. But the store itself is one of the nicer ones I've been to.

I had previously used phone Bros for a repair on a regular Nintendo ds and to purchase a smart…read morephone. Over the summer I brought them a perfectly working 3DS XL to get a screen replacement. They broke it and couldn't get it to turn back on. They sent it to an associate in texas that got it working but the home button won't work and the sd card reader wont work. Now they have decided I brought them an old device and they can't help that they broke it. Wont credit me for the original work and wont attempt to try to fix it further. I reported them to the BBB and they wont respond. Absolutely the worst customer service ever. If its not broken it will be if you bring it to them.

This place is the best... They fixed my wife's cell phone for five dollars in one minute... I…read morehighly recommend these people and they are very professional and very nice!! You will not be disappointed! Excellent service!

Polite, respectful and excellent attention to detail. I recommend the Pittsfield store for the…read morequality of the employees who work there. CONSISTENTLY GOOD SERVICE!

5 star service from the team at Cricket Wireless. Evan and his staff are very knowledgeable and…read morethey will definitely help you get set up on any of their best plans and devices. The coverage is great and I have great data speeds. I would highly recommend this store and Cricket Wireless.

tried to return equipment twice and making a reservation means nothing. terrible customer service…read moreexperience and I wish this company would leave the Berkshires again. Spectrum treats customers like rectums. I'm done with these ass clowns

Had to go into the store to exchange my box and remote. Upon entering, Christopher, whom I've never…read moremet, looks at me and says, "ugh what do you want?" He clearly thinks he's hilarious, but I'm not in the mood to joke, I've been struggling with this box for over a week. I start to explain and he interrupts me to grab my remote and take it from me in case I pressed it and changed one of their channels by accident. Ok. So I launch into why I'm there. Lots of eye rolling later and he gets me a box but then asks what kind of remote I had because he didn't look before he tossed mine. I get home, follow the directions for the set up and...now nothing works. I call spectrum and Christopher didn't update my account so they can't find the box to activate it! Such a nightmare.