I went in there to make a bunch of self-serve copies. It is annoying enough that every single copy…read moreneeds to be approved individually for the pricing and then also taxed individually. doing it that way in the end results in paying more taxes than if you had done them as a single order. But then I forgot one Double sided page. So rather than pre-approving my credit card again I asked the counter person to make me the copy. It was $.26 but they told me they could not process my order without me providing a telephone number! Really? I didn't find any reason to provide them with my telephone number! What if I didn't have a phone Number? So they had to call the manager to approve the transaction... However that took so long they finally let me just pay cash... which was actually what I wanted to do all along!

Just trying to drop off a UPS package in the print area. There is no associate at the print area…read more Multiple other associates just wandering around the store. I'm the only customer in the store and I've asked multiple people to help me and they refused! They said the associate from the print area is on break and will be back in 20 min and to just wait! What kind of customer service is this??

The guy who owns/runs the place took me in right away, had my issue figured out and my phone fixed…read moreright away. I was in and out in 20 minutes. He was very friendly and courteous. I will definitely be going back if i ever have any more issues! Thanks!!

Fast, polite, and exceptionally skilled service--even repaired the mistakes and shortcuts a…read moreprevious repair shop made. I'm so glad to find this place!

I had previously used phone Bros for a repair on a regular Nintendo ds and to purchase a smart…read morephone. Over the summer I brought them a perfectly working 3DS XL to get a screen replacement. They broke it and couldn't get it to turn back on. They sent it to an associate in texas that got it working but the home button won't work and the sd card reader wont work. Now they have decided I brought them an old device and they can't help that they broke it. Wont credit me for the original work and wont attempt to try to fix it further. I reported them to the BBB and they wont respond. Absolutely the worst customer service ever. If its not broken it will be if you bring it to them.

This place is the best... They fixed my wife's cell phone for five dollars in one minute... I…read morehighly recommend these people and they are very professional and very nice!! You will not be disappointed! Excellent service!

Had an excellent experience at this Verizon store. Everyone was welcoming right when I walked in,…read moreand the staff was knowledgeable without being pushy. They helped me upgrade my phone, explained the plan options clearly, and made sure everything was transferred before I left. I also want to mention this because there seems to be some confusion floating around online: this store is definitely OPEN. A few people told me they thought it had closed, but that is completely incorrect. The store is open and the team is there helping customers every day. Really solid customer service and a much smoother experience than expected.

This location has time and time again come to the rescue. The staff is informative and always goes…read moreout of their way to assist. The last two times I've been in here. They're always looking for ways to save me money. I appreciate the entire team.

I am an old woman who has lots of issues with computers and IT. Unfortunately, PC Guyz had little…read morepatience with me. I was willing to pay and I know that the things I don't know about computer tech must be hillarious to some folks but I am in this world and need help. He was patient for the first few times. Then the door was locked on me.

Forgot to tell everyone how easy it was to work with PC Guys. They were able to troubleshoot my…read morevery old desktop computer and get it back to me in a reasonable amount time. If you have computer issues I would highly recommend this business!

simple channel change delete one add one. BUT lost MSN and CNN. no way to CALL local Pittsfield,…read morema. store. Glad when I will be able to leave altogether

I have been with spectrum for both my wifi and phone bill as well, and after multiple trips into…read morethe store the one employee who has done nothing but look out and make sure the plan is always the best for the customer is Will. From helping me with faster wifi to taking extra time to help me get what I needed Will is a great worker.