Just wanted to give a shout out to Wilfredo Flores, our customer service rep at Spectrum…read more Wilfredo was extremely helpful in getting us the right equipment explaining our service to us and even giving us a great restaurant recommendation nearby... If you go to Spectrum make sure you talk to Wilfredo. I hope his manager sees this and gives him a raise.!

simple channel change delete one add one. BUT lost MSN and CNN. no way to CALL local Pittsfield,…read morema. store. Glad when I will be able to leave altogether

The manager of this tmobile location was very hepful when i came in. I was scammed by an OSL…read moreassociate at Walmart who got me to switch to tmobile by lying about the cost and a free line of service. I was convinced by the OSL associate to switch by saying that Tmobile was offering a promotion where I would get my line of service for $45 a month, and a free second line (which I had no need for) when i receieved my first bill, it was charging me $65 for each line, plus taxes and fees totaling near $142 per month. The t mobile associate at this location helped me straighten out the mess and cancel the second unwanted and unused line. I appreciate the help undoing the fraud that I unwittingly fell for. Thank you!

Chris was very helpful and patient with me and my questions. He did a great job of explaining…read moreeverything to me. Even though I did not upgrade my phone he was extremely nice and will absolutely will deal with him.

David was so helpful. And I was changing carriers! Beth was also very helpful setting up my new…read morephone. Thank you guys!

I had left my connection to my laptop charger at home and I was unable to locate one in the local…read morebig box stores. My computer is a couple of years old so it was not as readily available. The owner was able to find one for me after we texted back and forth. He was so kind to take the time to look and check before I came in. I arrived to pick it up and he insisted to give it to me for free despite my trying to pay him. I was just floored by his kindness. I do plan to pay it forward because kind people exist in this insane world.

I have been having trouble starting my older computer with Windows 7. I depend on my computer for…read morework. Dan fixed it in less than 15 minutes. He knew exactly what it was, an extra video card that was no good. He came to my house in a timely fashion. Well worth the money and effort. Thank you Dan!

Kiia spent 2 days helping me straight out Boost Mobiles screw ups. Fantastic service.read more

Rude and unprofessional staff. I walked in earlier asking for help with my brand new iPhone that I…read morehad purchased from their store less than a month ago and the two woman working wouldn't even look at the phone. They were blasting music and immediately told me I had to go to the Apple Store and that there was nothing they could do. I drove over to Crossgates Mall and went to the T-Mobile store in there and the guy working at that location helped me immediately and fixed the issue in less than 5 minutes. Do better!!!

Terrible experience. Walked in at 4 pm on Sunday (store closes at 5). The attitude from the start…read morewas clear: "We're closing soon, don't stay long." No smiles. No welcome. Just rushing us out the door. I was told I'd need a more expensive plan to get the Verizon deal -- no explanation, no interest in answering questions. One employee even told me to "try to get a better deal online" because it's all in the "small print." It felt hostile, like they couldn't wait for us to leave so they could coast the last hour. If you're going to shame customers for coming in an hour before close, change your hours.

I went to the other NEW Verizon shop 4 times - each time I went they said I had another month to…read morewait until I was able to upgrade. The attitudes in that store were terrible. When I finally was eligible I was told I would have at least a half hour wait. I immediately went to the smaller, small business Verizon, at 207 Fairview. I was waited on almost immediately by a friendly, courteous employee/manager. She helped with all my concerns and got my phone ready in a short time. It was night and day between the 2 stores. I highly recommend using this small business owners Verizon as opposed to the new franchise. Now my phone has water damage and will be going there today. I hope to receive the same type of service, which I have a feeling I will.

We live in South County and usually go to this store, but today thought we would take a field trip…read moreto other Berkshires shoe stores up north. Our experience was awful. Two stores' salespersons didn't even look us in the eye and the third told us we had to wait indefinitely for her to be through with another customer until she could tell us what size we should look for in a US 12 for their European shoe selection. We came back "home" to Famous Footwear where we were immediately met with open arms by a lovely and very personable young sales woman. We bought more than we had expected to -- there was much more product than the other stores, plus I think just her demeanor made us want to buy after the dearth of customer service we experienced elsewhere. I wish I had gotten her name, because she is a gem, Famous Footwear. Thank you.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

Took me months and many phone calls to Verizon jeadquarters to straighten out the mess that the…read moreLenox, MA Cellular Sales screwed up, from paperwork to the contract and the price of the brand new phone. This problem - and is still not straightened out! - happened in February 2024. I have been here 4 yrs ago and it was a good experience.

Came in for some information on my account. The gentleman who helped me was informative and…read morerecommended some stuff with all the upcoming changes. Wasn't thrilled about the price I'll be paying which may lead to my leaving verizion. But the store itself is one of the nicer ones I've been to.