Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

The manager of this tmobile location was very hepful when i came in. I was scammed by an OSL…read moreassociate at Walmart who got me to switch to tmobile by lying about the cost and a free line of service. I was convinced by the OSL associate to switch by saying that Tmobile was offering a promotion where I would get my line of service for $45 a month, and a free second line (which I had no need for) when i receieved my first bill, it was charging me $65 for each line, plus taxes and fees totaling near $142 per month. The t mobile associate at this location helped me straighten out the mess and cancel the second unwanted and unused line. I appreciate the help undoing the fraud that I unwittingly fell for. Thank you!

Took me months and many phone calls to Verizon jeadquarters to straighten out the mess that the…read moreLenox, MA Cellular Sales screwed up, from paperwork to the contract and the price of the brand new phone. This problem - and is still not straightened out! - happened in February 2024. I have been here 4 yrs ago and it was a good experience.

Came in for some information on my account. The gentleman who helped me was informative and…read morerecommended some stuff with all the upcoming changes. Wasn't thrilled about the price I'll be paying which may lead to my leaving verizion. But the store itself is one of the nicer ones I've been to.

Jennifer (recently from the Pittsfield store) and Kay (new) were wonderful. I went there during a…read moresnowstorm, so I got the Best service! They were very relatable and helpful. Please don't lose these employees!Thank you, Ladies!

Service is terrible, put me in wrong much more expensive plan, att did give me refund at first…read morebill. Had problems with contacts not being saved to iCloud, I said that should have bed. Mentioned, I was told they can't look at every little thing and also they are not an Apple store, they are pain to sell them not know how they work. Selection good but buy someplace else Terrible, I got value after I demanded a refund from att.

No longer stocking Older games or systems on shelves. any older used games and consoles they get in…read morea trade in they are throwing out, i do not know which D-Bag decided that either, but that's what they are doing. if you care about your older stuff do not bring it to THIS gamestop. you might have to travel out to a different gamestop or gamestore. straight up throwing out perfectly good games for older systems. all infavor of more space for F*Ing pokemon cards. kinda depressing use to be nice to go in and see older systems and games on the shelf, now HALF the store is f*ing pokemon cards.

Hands down, one of the worst retail customer experiences I've had. I called the Cheshire Rd,…read morePittsfield location on 12/11/24 because I saw online that there were 3 PS5 Disc Drives in-stock and wanted to make sure this wasn't an error, as I live an hour and a half way (in Enfield CT) and there were no PS5 Disc Drives in-stock at any of my local retailers so for this location to have 3 was out of the ordinary. A person named Eric answered the phone and I asked him if he could verify that the PS5 Disc Drives were indeed in-stock and not just an online error by laying eyes on them. He said he yes and placed the phone down. I then heard what sounded like someone patting their hands down on a desk top, then pausing for a few seconds, and then repeating. My 1st thought was that he was actually faking walking away and then back again but dismissed it because I simply didn't want to believe that. After picking the phone back up he told me that they did have them. I asked if I could pay for one over the phone and then pick it up tomorrow. He said no and that I'd need to order it online as "pick up in-store" and that it would be ready for pick up after that. So that's what I did. I then called back to verify that he saw the order and that I could pick it up the next day. He said he saw the order and that as soon as he was off the phone with me, he would bag it, put it aside for me, and that it would be there for me when I arrived. When I arrived the next day and told the person at the counter that I was here for the PS5 Disc Drive I ordered, I was told that they don't have any in-stock and that they've been having an issue with "on-line" saying they had them when they really don't. I told them about my conversation the day before with Eric and one of the gentlemen behind the counter went in the back to see if the actual did have them. They did not. The person who went in the back then tried calling Eric but he didn't answer. Then he texted him and apparently Eric texted back "that he was on the toilet." I didn't wait for a real answer. I'd already realized that I'd completely wasted 3 hours of my time since I had to drive an hour and a half back as well, as well as gas to and from. I was fuming and still am. I was completely clear with Eric on why I had called and he absolutely 100% assured me that he had physical checked to see if they had the PS5 Disc Drives in-stock. This is unacceptable conduct by one of your employees and this person does not deserve employment with you.

Went to the Verizon Store today in North Adams, Ma. Nick helped us set up a new phone that a couple…read moreof days ago he help us deal with the insurance regarding a lost phone. He was very patient with us. My wife and I are both 79 years old and not the greatest with technology. We wish everyone was as professional, patient, and skilled at their job as Nick is. I give him a 6 star rating!

My phone suddenly lost crucial files I could not replace. I did my best, but had to go to the…read morestore. Jon tried every which way for at least 1.5* - and figured it out! He is always my Verizon TECH GOD, and it's super enjoyable chatting with him, too.

This store had some interesting stuff and the prices were reasonable. I'm definitely stopping by…read morein the future!

Just left the Levi's store at the Lee Outlets. Two of the three employees on the floor were…read moreincredibly abrupt to the point of rudeness. If they're stressed the day before Thanksgiving, what will they be like on Black Friday? Not going back there!

I've been wearing sneakers my whole life. Brand names like Converse, and no names like what you get…read moreat the discount stores. But I will look you square in the eye and confidently tell you that the most comfortable pair of sneakers I ever had were a pair of black Skechers. I wore them pretty much every day for years. I wore them to work because they didn't really look like sneakers. I wore them every weekend. I even wore them with slacks, a sport coat and tie on occasion. The only time I didn't wear them was on the very rare occasion I wore a suit. They were so freaking comfortable, so I was understandably bummed when they started to wear out on the heels. The left heel was the worst, because I actually wore out a hole in the sole, causing two things to happen. One was annoying and one was painful. Whenever I wore them on a rainy day, the wet pavement or sidewalk would cause rain water to enter that left sneaker through the holey sole and wick up into my sock. And walking around in a wet sock is one of life's big annoyances. The other problem I had was whenever I happened to step on a pebble or small rock with the exact same coordinates of that hole, the freaking pain would shoot straight up into the bottom of my foot as though I had stepped on a hypodermic needle. So that is why I walked into the Skechers store in the Lee Premium Outlets and walked out with two replacement pairs. I had the luck of walking into a "buy one pair and get a second for half price" sale. That's how I ended up paying $67.48 for two pairs of black Skechers that were tagged for $44.99 each. The store has a ton of options for men, women and kiddies, service was great, the selection and pricing was excellent. Hope you have as good an experience as I did today.

I made a purchase here for $70.98. I used my card as a debit and although on my end it said…read moreapproved they said it was denied. They suggested I do it as a charge. So I did. I got to my car noticed that the debit had come out right away and the credit charge was pending. The amount was being held against my balance as a credit purchase. I went back into the store to let them know that I was charged twice. I showed them that the debit went through and that the credit was being held against the balance. They said there was nothing that they could do. She assured me that the credit charge would just "drop off". She said it would show as a double charge. I told her that it won't show as a double charge because the other one was a debit and it had already gone through. She said there is nothing that they could do to release that pending charge. So they gave me the number to their customer service. After talking with the woman from customer service, who also told me there wasn't anything that she could do, she asked me to send her a copy of the receipt so I did. I also sent her a snapshot of my bank account showing that the debit had gone through and that the charge was being held against my balance. She too said that it was just "drop off". Do these people not know how bank account cards work? Apparently not. So Monday comes and the charge actually went through and the money was taken out of my bank account again. I called the store and explained it again to them and again they told me there wasn't anything they could do. They also said that it was against their policy to issue a refund. Um, they took my money and refused to give it back! I asked for the district managers number and I left a message and she still has not returned my call. So I called corporate. They said they had to turn it over to their IT retail department to check it out and when they make a determination they will contact me. I said the only determination they need to make is a refund. It's not even really a refund because they took my money and they didn't give it back so they kind of stole it when they refused to return it. So I did get an email response saying that they would refund the money they took in 3 to 5 business days. Now they took my money pretty quickly I feel like they should be able to get it back pretty quickly. Just be aware as I am not sure if this is some thing that they do all the time but it could be. Sounds like a scam. They should change their name to sketchy.