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    Michaels

    2.2 (13 reviews)
    Open 9:00 am - 6:00 pm
    Updated 1 month ago

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    Michaels

    Michaels

    3.3
    (9 reviews)
    72.3 mi
    $

    I came here because the Michael's near my house didn't have what I needed in stock - my location is…read morealways pretty picked over. If you live in Burleson, this Michael's is awesome. They had great stock of EVERYTHING, even items that had been on sale (a buy one get one promo) for several weeks. Maybe the manager is just really good. Even the kids' art section was fully stocked and properly organized. Always take advantage of the sales at Michael's, and sign up for the free rewards account. On this trip I used a $5 voucher that I had earned, plus my watercolor paper and sketch pads were on sale.

    WORST shopping experience I can remember right down to the attitude of the person in charge at the…read moretime of my visit. We had a picture made of mother that had passed away. We needed a frame for it so we stopped in Michaels in Burleson. We chose One that happened to be a clearance item. After we got the frame home, we saw that it was too small so we went right back to the store to exchange the $16 frame for one that would fit. The cashier told me that I couldn't do any kind of return or exchange because the item was clearance. I asked where that policy was stated because I wasn't aware of it. She took my receipt and pointed at the very fine print near the bottom. I asked for a manager to speak with since I assumed that she might not be able to make the call on it herself. she politely obliged. The manager (or person in charge) came out and met me with a passive attitude and clearly showed no interest in getting involved by the look on her face and her first comment of: "what do you need?" I told her the situation and she, without pause, said: "I'm sorry, that's policy." I told her there were no signs or notices anywhere on the aisles (I can provide photos if needed) that clearance items couldn't be returned or exchanged, and that policy is one that should maybe be communicated to the customer BEFORE they made a purchase. She then referred to the receipt where it was stated. I said: "this is after the fact. Basically letting customer know they can't do a return on a clearance item only AFTER it's been purchased." My main concern isn't the policy as much as the lack of communication and the absolute absence of customer care displayed by the person in charge. She did not care one bit when I asked her if she was simply willing to lose my business completely over a $16 picture frame. Would you have helped me out in the this situation in order to keep my business?

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    Michaels - artsandcrafts - Updated August 2026

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