I went into Michael's looking for a specific item. The Manager was on the phone and I didn't noticed when I asked a question. I quietly apologized and walked away. He came to me and asked if he could help me and I explained I was looking for a very specific item. He said he came across that item and how did I know about it? I said I saw a crafter I follow online have it. He said they were stacked in the back but he would try to see if he could find it AND HE DID! He was so kind and friendly and I could 1000% see why he was the Manager. Even if he hadn't found it...he took the time to see if he could help. Great Manager and hope he stays. I believe his name was Scott (I apologize if it's not) read more

There are absolutely no bags at self check out. I was doing a DoorDash order and I had to put in my information in order to ring anything up, that was a bit annoying to start.... Then it never asked me how many bags I wanted, it checked me fully out. As I'm getting the receipt I turned around and ask do you have bags the girls said yes for $.10 I said OK it's a DoorDash order and the purchase completed. She said OK well do you have change? In a situation like that, just give the customer the bag. Now you have a zero star review over .10 . At the end, there was another girl who asked if I would like a little bag at that point I just said no thank you and left read more

Ok, so this is such a ridiculous thing to have to complain about but holy was this such a terrible shopping experience for me. I went in to buy some things for my kids birthday. Some supplies and saw some bluey head pieces and some fun plush toys for the kids. $5.99 on the shelf but their site showed them on sale for $4.99. I'm buying a few so that's a solid $10 I'd save. I ask the workers if they can price match their own site. They say no. So I say ok I'll just order online and pay less. Few extra steps but for $10 why not. Complete the order, show the worker my receipt that's literal photos of the 7-8 things I paid for that's literally in my hand at the check out. Ok sir, give those to us. It takes 30 to 45 minutes to process the order into store online for us to get it off the shelf. Well put it in a bag up front and you can grab them when you're done..... Uhhhh grab what. It's literally in my hand. You see with photos what I paid. Can I just leave?! No we need to wait until the order processes and so and so will get them off the shelf and process the order and you can take it there. Mind you they're making it sound like a 2-5 minute wait. 45 god dam minutes?! I paid for the items and have them in hand. What is the issue?! So they take the items and place it up front behind the register. Still in shock I ask what looks like the manager and 2 other workers. "So you're telling me you have to wait for the order to come through, just to take the items off the shelf that's right in that bag. You can't just put down on a sticky note to tell Shannon (made up name) not to fulfill order number 6892?!" And let me walk out with what I'm showing you proof I paid for?! I've worked retail. I understand online ordered and fulfillment. But some BASIC critical thinking. With proof of purchase and photos of the items purchased in the dam order invoice. But you have to simulate to the fullest extent getting it off the self?! She then explained "orders come online in order, so yours will have to wait to be pulled from the self after the others come in first" I literally look in my arms and tell her. "You mean the items in my hands?!" Mind you they're never once went to talk to the girl(s) they kept referring to that fulfill the online orders.... They just stuck with the this is how it's always done. And how we're going to do it. Again too much process thinking for them apparently... And it's not like 1 worker was overly busy. There was 5 employees for 1 open register and the rest standing waiting to help people self check out. Literally felt like I was dealing with a bot with a single line protocol who couldn't deviate and use their own logic to let me just walk out with the items paid for, in hand. With photos and an invoice. I was so annoyed I was seriously tempted to just be that petty and go back after being called 30 minutes later just to tell them to return it all. Maybe I'm crazy, but this interaction baffled me and was beyond 100000x more difficult than it ever needed to be. Again a single note or word of passing that order number 5792 was picked up already. Just mark and fulfilled in the system and move on.. I'm sorry but that was literally one of the lowest IQ worker interactions I've ever been through. And it wasn't just 1 or 2.... There was 4 employees involved in this interaction again all standing around the self check out. Doing busy work waiting to be needed for a self check out issue. And 1 who was working the actual register read more

Ok so when I logged in to submit my review I was surprised to see they have such low overall ratings. Personally I don't ship here on the regular, but their birthday party package is a chest code. As soon as we got there we were greeted and our coordinator informed us she would take care of everything. And guess what? She was amazing at it. The kids were entertained the entire time and they also took care of the pizza ordering and all. It's also not very expensive, it's actually very affordable considering the price of mind and ease this was ensuring my kid had a great birthday expressive. If your kid loves to craft, I highly suggest you consider this bday package. We will likely do this again. read more

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I've had quite a few pieces of art framed here at this store and Jackie has always been the best! Knowledgeable and courteous and VERY friendly!! Thank you!! read more

Came here to use a 50% off coupon. I drove 13.9 miles to come buy cotton yarn. Apparently according to the employees this is a "dabble store, a starter crafting place". This is not a place to get more than that. I was stunned. Then a lady tried to convince me that she has never heard anyone asking for a certain length of yarn..... don't we need to know the length for the pattern we are following? Please Michael's do better at educating your employees. And how do you not have any crochet books? Not one book on crochet patterns. I miss Joannes already! The value of the trip was one word "BOOOO". Except the nice lady at the cash register. Only good part about this trip read more

We brought a damaged framed painting to Michael's in Menifee, for restoration, the young lady did a fantastic job in repairing it in every way possible. Couldn't be happier. Will always recommended them. read more

Michaels - Arts & Crafts Near Me - Menifee, California

Eileen was super slow. Asked to do a return and she took a phone call instead and we were staring at her for a few minutes as she was not helping the customer standing in front of her read more

1 Star Review I was refused service at this location tonight. After discovering that Target didn't have what I needed, I rushed to Michael's before closing. I arrived at 8:56 PM -- well before the posted closing time of 9:00 PM. The first set of automatic doors wouldn't open, though I could clearly see customers still inside. When the second set opened, I stepped in and was greeted by the cashier who was ringing up another customer. Within seconds, another employee -- possibly a manager -- approached me and said, "We're closed." I explained politely that I wasn't from the area and just needed a single white poster board for a church event the next morning. Her response: "I'm sorry, the registers are closed." Meanwhile, the register was actively open as another customer was being checked out. I even said, "If you just point me to where it is, I'll be in and out in seconds." The employee, clearly annoyed, cut me off with, "No, you need to leave right now," positioning herself to turn me back toward the door. As she closed the sliding doors -- before 9 PM -- I asked, "You're still open, and you're closing early?" Her response, with a smirk: "I know." That moment said everything. I don't write reviews often, but let this be a reminder: You never close early. You treat people with respect, integrity, and basic decency. A simple smile or bit of understanding can make all the difference in someone's day. True leadership is about care, not control. As a former executive of a Fortune 500 company and now a business owner myself, I can tell you--this kind of behavior is exactly what drives customers away and strengthens your online competitors. I want to support local retail, but experiences like this make it hard to justify when the "robot" option online feels more human. read more

Save your time and gas and your love for all you think is still good with humanity and skip this location. They have the most unfriendly and unhelpful employees ever. We drove a long way (I know I should have checked online first) for a specific coloring book my daughter has been asking for. While trying to look for the book, the employee stocking the shelves right next to us offered no greeting or help whatsoever. When we asked if they had anything else in another area she kind of just waved us off to another aisle, with an "I think there's more over there" I went to the side to look online to see if I could find it and was passed by another employee who also offered no greeting or help. The Temecula location is by far more superior in stocked items and helpful, friendly employees! P.S. Guess where the coloring book ended up being? On the same shelf the employee was stocking! read more

Michaels - Arts & Crafts Near Me - Menifee, California

You have nobody on the floor to help assist customers. I was trying to find an item that was not on the shelf. I went down every single aisle for over 30min. The check out line only had one employee and the rest was self checkout. I finally found a nice young lady in the back of the framing department and she said she would call someone over. I went to the aisle and 20min later nobody showed up. At this point, I'm just irritated so I went to check out and figured I'd ask the person at the checkout. Well, the nice girl at the framing department was now checking people out and she told me the employee came over but couldn't find me. So, I stood in line only to find another delay. At this point I'd been in this store over an hour searching for help. I finally just left. You really need to find a way to assist customers on the floor but at this point it doesn't matter because I'll just stick with online shopping read more

I'm disappointed with a new advertisement that states balloons require a 30-minute to one-hour wait. If they are understaffed, there might not be enough people to complete the job on time. For urgent balloon needs for any event, it's better to go to the grocery store instead of coming here. read more

Michael's is Craft Store, a Picture Framing store, a Art Supply store and much, much more. We have coming often as we decorate our new house with framed pictures and found the quality to be exceptional. If you are active or retired military, you can get a discount on their work. They also have flag boxes for those who paid the ultimate sacrifice or served their country and whose memory we cherish by displaying their burial flag. read more

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Lissa went above and beyond for me. She helped me with a ballon order and really made the experience easy and fast! it's hard to find good customer service these days but she definitely exhibited top notch service! read more

We went there to get a painting framed and the girl who helped us was very nice and helpful. She made it very easy to select a frame that worked well for the canvas. When we picked it up, we were taken back with how beautiful the painting was with the frame. read more

This is the 2nd time I've gone into the store they are not busy and I ask an employee for help to find something and they just say "I don't think we have that". I just look on the app and find things myself. I absolutely get it when they are busy they can't stop at the register to help find something, but not when there is barely anyone in the store. This is why buying online is the way to go, read more

Always able to find what I need. The best service and bang for your buck around. With all the other craft stores shutting down Michael's is standing strong. read more

I did a full lap around the store and couldn't find anyone to help me. When I finally found an employee it was an awful experience. I will not be going back here and I've been a customer here for years. The female employee was a woman in her 60s and was very unhelpful, short with her answers, and had an unwelcoming tone. She was also in the middle of helping someone else and decided to ignore that person instead of either asking me to wait a second so she could finish with the first customer or finding me another employee to help. When I asked her why a section is empty she just responded with "yep, that's it". It felt like I had to pull teeth to get the help I should have been offered. She then responded to my next questions with one word responses that were not helpful. Ex. Why is it empty? "Not sure." Will it be restocked? "No." These are all questions I shouldn't have to ask and should have been explained to me when I first asked why it was empty, and if the employee doesn't have an answer then they should find someone who does. Finally, I did not appreciate how unprofessional she was when I walked away and she started talking about me behind my back like I couldn't hear her. You should not work customer service if you can't handle customer questions. read more

Management! What a disgrace! Teresa, the manager, had changed my pleasurable experience to one that had me saying I'd NEVER go back to that location!! After checking out, our purchase was just under $100.00. My husband gave Charlene, the checker, a $100.00 bill. Charlene proceeded to run the bill through machine. Ran through like a beauty! Then Charlene noticed it had a little slice in it. She called the manager Teresa and Teresa said not to accept it!!! I was speechless! I'm not a spiteful person but the way my husband and I were treated is beyond comprehensible. Talk about discrimination. Why? Because we paid with cash, used a coupon and were dressed in sweats? Personally, as a customer, I'm pissed! No way to be talked to or treated as such. I found it essential to share our experience with Micheal's off Haun Rd Menifee. Please make sure your moneys don't have a "slice" in it. Effen Laughable! Thanks to TERESA and CHARLENE for putting us through this. Hopefully this will not happen to you. read more

Michaels - Find the "slice" lol. So ridiculous. - Arts & Crafts Near Me - Menifee, California

This Michaels locations is on par with most other Michaels around the area. The store is usually well stocked and for all of my purchases, I did not need to track down an associate to unlock products to purchase them. Staffing seems to always be a little on the thin side, but no better or worse than similar stores in the area. Prices are fair as long as you are able to use a coupon or two. read more

I went despite reading the comments thinking it would be different hahahah! Boy was I wrong. Literally just went to grab what I needed, didn't want to ask for help. Grabbed it and went to make line meaning just me standing in line for sometime while the cashier was on her phone. No self checkouts were open btw. After sometime I asked her if she was going to be able to cash me out. Gave me attitude and treated me with disgust. Fun times. The best part was walking out hahahah. At least they had some of the stuff I needed. read more

They. Have. Nothing. Stocked. Ever. Sweet god. I go for art brushes. They are out. I go for white watercolors. They are out. No matter what I need, they don't have it. And, it's always the most ridiculous things they are out of, like white paint. As an artist, I feel cursed to live near this Michaels read more

I've been coming here since I was a kid! The store is always so organized and the staff is so helpful. They always have what I need and give great discounts. Probably the best craft store in the area!!! read more

The cashier had today went above and beyond to help me, my son was throwing a huge fit and she tried everything from saying hi to him, to giving him a sticker and even a paper just to try and cheer him up, she was patient with me while I tried to juggle my son and paying at the same time, I appreciate her patience and her not making me feel bad for his crying! read more

Lady at the register was so awesome and nice. Shoutout to Mia Decano for recommending this super dope store !!!

Jacque and Kayse helped me with a custom frame for my mothers painting. It's an old painting from the late 50's. The two ladies took great care to ensure the painting wasn't damaged during the process and went the extra mile to adjust for the age of the painting as well as some defects in the original canvas frame. The custom frame and painting look amazing! Great job Jacque and Kayse!! read more

One late payment and then I paid off the card of $66. Then my card was frozen for up to three months. In those three months they can access my credit and check my credit statice. No thank you. Never has any credit card done this to me. They are not special considering they are only rated 2 1/2 stars. I closed the account. read more

I'm sorry I come to a store for you to do the checkout not me. When I told him, I didn't want to do self check out. They told me that they would do it for me when I went over there he's making me do everything. What happened to customer service.? It seems like everybody's trying to do everything on the computer nowadays and have no personal contact. read more

Darlene, you are amazing!!!! My fiancé went in there and was on the phone with the bank for a while and Darlene was so understanding and helped him keep our daughter entertained the whole time! We are grateful and thankful for the costumer you provided. You were so patient while assisting him. Thank you, we need more people like you. read more

Kasey is a amazing. She has great customer service skills, a friendly smile, a positive attitude, and she's willing to help. I love that about her. Thank you for having her as an employee. She's a valuable asset. read more

This is one of the cleaner and more stocked up Michales in the area. Do not consider the one in Temecula because they look "shopped" and are low on inventory basically all months of the year. This particular location however is clean and has a decent inventory. Be sure to use their app for additional discounts and ease of ordering online which I do for our toddler almost weekly. Their Halloween and Christmas collections were really good this past 2021 season but their November Thanksgiving collection was a bit small in my opinion. They have nice fake Christmas trees to see in store vs only online so check them out for your holiday needs this coming 2022 season. read more

Last month I came to this Michael's. They have new registers that are self check out. I had a cart full of stuff and 3 young children with me, so I asked if I could wait to be helped at a register. They were incredibly rude to me. I didn't want to keep my eyes off the youngest one and they told me I could only pay cash even though they were helping out other people and they were paying card. I have no idea why they wouldn't help me, it was really embarrassing for me to have to dig through my purse to find $100. I told him if I didn't have the full amount he would have to help me carry all the stuff to the other register and he told me no you'll have to do that yourself I'm not going to help you. read more

I was here the day they opened for their grand opening so everything was on sale! I was thrilled to have been a part of this grand opening event. The place was swamped and there were tons of goodies for sale! I ended up getting a few baking supplies, a few scrapbooking needs, and some paint supplies. The great thing about this place is that there's so many classes offered here from painting classes to baking classes. I think that's really great for them to encourage arts and crafts. There's also a birthday room for people to celebrate their birthday here. I get coupons to Michaels all the time and I've been able to get a few of our paintings framed here for half the price. I was just in here a few days ago to get a few more vases for my plants and flowers and they were having a sale, again. read more

This is the worst Michael's long line as usual only 2 cashiers. Why, it's like this everyday, I see why Michael's is closing

Horrible customer service Always have empty shelves wanna-be managers are not helpful with even the most simple request I went in to do an even exchange for a different color and they refused to help. I did have a receip, but it had expired BECAUSE THEY NEVER have anything in stock. So I waited until it was in stock, but oh that was wrong because I'm that time my receipt expired. Bianca told me it was my fault for not driving to Riverside instead. Holy shit! read more

Watch the coupons that Michael's advertises....they aren't what they appear to be. I made a special trip there today because I received an email that said "20% Off Entire Purchase including sale items". When I got to the register to pay the cashier said you have to click on the coupon...which then opened to one that said "20% off entire purchase of kids items" what??? Why didn't the coupon in the email just state that from the beginning? To me that was very deceptive. I had spent a long time shopping only to find out that it wasn't "20% off of entire purchase" read more

Came here to get some Christmas tree decorations. They had 50% deals on most of the their items and it was definitely worth the trip. Staff are helpful and friendly. They have a variety of arts and crafts supplies and the prices are reasonable. This by far is my favorite location. Knocked off 2 stars for the cleanliness and placement of merchandises. It's hard to find things 70% of the time. read more

Heather in framing was very awesome to my wife and I. We brought in a couple of pictures that needed reframed and she explained everything very well and took really good care of us. Well done Michaels management ! She's a keeper ! read more

Wow, rude workers in the framing department. Three of them standing there chit chatting together, came up and asked for help, told me I had to wait they were busy!!! I'd expect better customer service during difficult circumstances for businesses. Avoid this place like COVID!!!! read more

Save your money and take it somewhere else. Bad customer service. If the manager can read this, your team needs training