After losing the only key for my car, I was a bit stressed. Michael's Keys had Felix to my aid within an hour. The quote was far less than I was expecting. Felix was professional, friendly and determined. (My car was being difficult) I felt so blessed! This is the second time Michael's has saved my backside without costing me a fortune. HIGHLY RECOMMEND read more

Brought a ignition blank in over a year ago for a 1980's era car. The guy did a great job and knew exactly where the other key maker had messed up. Outstanding! No problems and worked how it should in all locks on the car. Brought in the exact same blank bought from the exact same supplier bought at the exact same time and this go round it was messed up beyond all measure. A complete and total screw up. The keys look no where near the same and didn't work. Obvious from a mile away. Returned the next day and first thing out of their mouths were "We cannot guarantee keys bought from somewhere else will work and these keys are different." I assure you they are not they were exactly the same. I have a masters in sculpting and bachelors in painting and drawing. I know how to look at objects and manipulate them in space. And when they couldn't get them to work I was told, "You need to change all your locks and ignition switch replaced because it's an old car. And that's going to be expensive if you can find someone to do it'." I guess they thought I am some sort of idiot. Because the first part f this review paints a much different level of responsibility and craft. I did receive my $3 it cost to have the keys made out of the pocket of the original man who made the key and not from the guy throwing smoke in may face with the above comments. And I am out $20 for the cost of the car branded blank. And to add to that I brought in a small lock core to be keyed and was given back a super slender key and told this might break off and guess what? It did and it's still stuck in the lock. Seventeen more dollars of bad key making. They asked what they could do for me and they offered a new non-branded blank but at that point and I was so pissed I just left because I needed to vacate that train wreck. Sometimes it's best to walk away fast and definitely never return . . . ever. read more

Inflexible. Didn't listen to my concerns. I had two choices, their way or nothing. Tried to explain we needed to schedule a time, however, I was told could only give 30 minute window. It seems I was just expected to leave work at a moments notice to meet the technician. I called to cancel the appointment, as a found another vendor, and it seemed to be a nonissue losing a customer. read more

Called them very late in the day to see if they could help. They came out within a couple hours and did very quick work. Because of this, I was scared when I got the bill as this type of service usually cost an arm and a leg. I was very happy with what they charged. Very reasonable and honestly less then what i was expecting. Great work. Not only would I recommend them, I will use them again if the need arises. Chris read more

They care about your problems. Who could ask for more? Extremely knowledgeable, and helpful. If they don't have what you are looking for, they will find it. I always call MK for my security needs read more

I used this company because my church uses them. Sadly, I'm not that impressed. The tech was nice as kind. The call center was friendly. Their work at church and at my home is mediocre at best. When I had them do work at my house I was really not happy. They charge way too much. The tech broke a bolt in my frame, did nothing to fix it, and the work is awful. I could have done better myself and I'm not, not at all, skilled with tools. I'm so bad, my wife keeps 911 on speed dial when I'm working around the house! Lol! So this says a lot about the work. They also messed up my beautiful matching lock and handle on my door and went to the store to replace it. Not only did the charge me for their mistake but they didn't match the lock that was there. Now it looks pieced together. All in all, I'd say you're better off elsewhere. For the price they charge, I'm positive you can get better quality work. I'm going to try to lead my church to do the same. read more

nice guys but can't recommend a place who looks at a key & has no idea if they have a blank, much less where to find one.

wow what a great place with history. it opened in hurst in 1964 and has been hurst's number one locksmith since. my family and friends have been going there for years, and always get great and quality service!!! the owner is a great guy who is ALWAYS kind and willing to do whatever it takes to get the job done!!!! the prices are great and service even better.. im always recommending Acme to people read more