I never thought I would be the person who likes crafts since have always thought of myself as an athlete with little time for crafty things. As a former Gymnast , surfer , triathlete and runner, Michaels has offered a new past time for making bracelets jewelry and trust me they have just about everything you need . Their selection is incredible and the sales are good ,too. I never have time look around for help since there is always someone available if needed and they don't look at you with a third eye as seen in their competion...cough cough...Hobby Lobby. Would absolutely recommend checking them out for some fun things to decorate for your holiday decor or hit me up for a custom bracelet. I am making them for fun but the smiles seen when giving people custom bracelets has been priceless Thanks Michaels for helping me de-stress with my new hobby!! read more

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This store has great customer service, it is located in a good spot with lots of parking and they are always stocked well. I always spend more than I expect because they have so much fun stuff! I get inspired just walking down the aisles. Whether you have a holiday decor project, framing needs, woodworking ideas, jewelry design, school art or just need gift bags for a present, this store has it all! read more

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Not sure how this place stays in business but it's there when you want certain niche craft related items. Online and Amazon is definitely cheaper but if you need it in person and quickly, this is an option. read more

They have cool expensive stuff and I get lost finding whatever little item it is I am there for. I'm wanted to get a painting framed. The framing would have been more than the painting itself. read more

This location seems to be going downhill. I've shopped here for years; this is the first time there were zero cashiers on duty. The ONLY option was self checkout. And I don't think they EVER clean the checkout areas. There was so much glitter schmutz all over everything that I had to clean my hands, my purse, and my purchases before putting anything into my car. Come on, Michael's -- you can do better than this. read more

Would probably prefer driving further to this location, than going to the sad Willowbrook location. The customer service here is GREAT! I sought to ask the cashier by the name of Vickie for some information about coupons and she was very helpful. She showed great quality service, and she had a great attitude! The cashier area does notify the next customer as to which register is open, which is a huge plus! I wish other stores could be this way as well! Helps the customers be alert as to which register is ready to take a new customer. I am a little disappointed of their spray paint selections, as they do not have very many. But I do appreciate how much more organized the store is, as well as other selections that they provide that other stores do not. read more

Had to downgrade this to a two. I don't know if it's the midday people there or if things have just gone downhill, but their customer service was extremely rude. I couldn't even get a bag for my paper. read more

Watch out for the Asian guy with glasses , I was trying to shop for yarn for my project , and he was eyeing us the whole time and then proceeded to follow us to the checkout and checked us out at self checkout and it was so weird because why would need to cashier at a "self" checkout , and kept asking if we scanned everything , he made us super uncomfortable and then I realized he was kept looking my husband's hands as if he had something else hiding . I hope the manager sees this and tells him to stop discriminating . Definitely go somewhere else for your yarn. read more

Called into ask multiple questions about my online order when the associate that I was talking to on the phone Rudely hung up the call because he felt what I had to say wasn't important after explaining to him my frustration about the online order process; why would you let me order an item online, charge or put a hold on my card when their not even sure if they have the items in stock. Extremely disappointed with the way I was treated the customer service I received was horrible. read more

Love Michael's! Always great coupons and discounts. If you are military or over 55 don't forget to ask for your additional discount they give. read more

Came to retrieve my in-store pickup after an email that confirmed my order was ready, only to find there was no in-store pickup (trippy, man!). The employee searched in vain for it, but no luck. However, when I strolled to the poster frames section, I saw the exact same size that I had ordered, in a similar value-branded option. Rolling my eyes, I retrieved it, and went to the front to pay. The extra star was for the staff's collective genial attitudes, which gave a pleasant taste to the whole half-assed affair of me driving to Michaels, only to find out they didn't have the item in-stock, even though it was in-stock and on the shelf. read more

I got a good recommendation for a sewing machine from the cashier, but the machines were stored in an office rather than on the shelves. The cashier asked for another staff member to retrieve one as she was busy helping people check out. I waited almost half an hour for someone to get the product from the office. The cashier I spoke to was awesome, but the long wait time tells me that this place might be understaffed. read more

This location seems older and it's always a mess. The store is big but things are scattered everywhere and out of place. It's so hard to find what you're looking for. When I visit this location I avoid the restroom at all cost. If you have to go, go next door to Best Buy or hold it. The picture I uploaded is what I saw today when I stopped at the store. Now keep in mind this is not the store closest to me but I was meeting a friend who was there. The store I visit is nothing like this one. I was shocked and disgusted to see this that I walked back out. There is no excuse why it should be like this. The manager needs to be fired, you know the employees use it yet nobody thought to mention it to the manager? read more

Michaels - DISGUSTING! - Arts & Crafts Near Me - Houston, Texas

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This big box store features art and craft supplies and all things seasonal decorations . The store is clean well organized and the clerks offer assistance. The ideal place to take your mum for yarn . Huge parking lot located in strip centre. With Lowes and Costco read more

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I called 3 times and they would just pick up and hang up. On the 4th call someone did pick up but wasn't any help. As far as customer service goes, Hobby Lobby is much better. read more

Whether you need Christmas decorations or wedding shower favors, this place can serve as your crafting headquarters. Be sure to sign up on the mailing list so that you receive additional coupons. Most items are budget-friendly and shelves are generally very well stocked. Sales associates are helpful but lines can be long on weekends are during holiday sales events. read more

I'm a lover of all things crafts so I end up in Michaels on a regular basis. You can find pretty much whatever you're looking for in the crafting area. This location can get busy but their lines move fast. Customer service is ok, usually the ladies at the check out are friendly and helpful. However, I'm rarely asked if I need help with anything while shopping in the aisles. It's no biggie if you like to peruse and find what you need on your own but if there's something specific that you can't find, it would be nice to have someone offer assistance. Other than that, this place is a-ok. If by chance there is a discrepancy with the signage on the sales floor, they will honor the price or deal that the sign is advertising. During my last visit, the line had gotten extremely long so the store manager came out and started pre-scanning the items customers had in their baskets so when we reached the registers, all we had to do was pay, NICE! Definitely cut down wait times. Good location! read more

Absolutely unprofessional! First time shopping at this location. Never again! First I called to check on a pick up order and a girl answered the phone and told me it took two days for that to go through so I cancelled. This was an order I placed for my new business I just started to bring income to my family due to Covid-19. I needed to mail out my orders today so I cancelled and purchases somewhere else at a higher price but what can I do. Then a few minutes later I get an email that it was ready for pick up. Great! I'll go get that and cancel this order i placed at a different store. I called and the same girl who did NOT Bother to even call the inventory department to check on my order tells me it was ready right when I called but since I cancelled it's too late. Okkkk.... fine whatever. It's cancelled. So I continued with plan b. THEN I get an email saying one item was cancelled and refunded due to not being in stock. So I called again confused but this time I asked for the manager which I found it her name is Donna because it was obvious the girl I spoke to the first two times was lazy and not wanting to do her job. So they put me on hold. I'm on hold over 10 minutes just to talk to Donna and I gave up and called again only for someone to answer and tell me that the manager Donna wants me to call her back in an hour or two because she's busy. Wow really??? You guys messed with my new business and held me back. Donna so unprofessional and rude. So in other words she was never going to answer my call and keep me on hold. I'll be contacting corporate as well. read more

Michaels - Arts & Crafts Near Me - Houston, Texas

This place is a prime example of uneducated these guys have my wife walking around the store for a whole hour with no assistance whatsoever she was searching for a product she previously bought a few days before and all of a sudden the product move locations after asking all employees where this product was moved to everyone was clueless and eventually came up with the lie "we don't sell it anymore" but then the product was eventually found by my wife this place is full of headless chickens. read more

I love JAI .. she is SO SWEET.. great customer relations!! Give that girl a raise!! She was so nice to my grandson.

I use to go to Aaron brothers for all my dry mounting, but decided to give Michaels a chance since they were a tad bit cheaper. They did a great job with my Valerian poster! The frames were purchased at Aaron brothers. read more

Michaels - My trilogy collection always adding something new. - Arts & Crafts Near Me - Houston, Texas

Ahhh it's ok...what else can I say...they do have a lot of craft items...that's what its known for...

Craft supplies!!! I love the weekly sales! I can always find something here to use for my scrapbooking needs. The only downside to this location is that their products are limited compared to other stores. Sometimes I need alpha stickers and there are only a few for me to select from because I would like pastel/colored stickers, but most of them are either black, white, or really bright colors. Most of the things here are limited as well, not just the stickers. There's nothing here that this place has that other locations does not. I just visit here whenever I'm in the area, but that does not mean that I like this place any less. They still have all the craft essentials that I need. There was a line today because there was a 50% off sale, but the line moved very fast and smoothly. All the cashiers were on duty and I didn't wait very long at all. The employees are friendly and quick. read more

To be perfectly honest...I could probably live my life happily without ever setting foot in another Michaels...or any craft store for that matter. But...my daughters and their friends absolutely love this place, the staff is nice and it is the best place for school projects. Where else could you find Halloween items like skeleton oven mitts and turkey hats for $6.99. read more

Michaels - Turkey hat for $6.99 - Arts & Crafts Near Me - Houston, Texas

So claustrophobic. Would only come here if trying to knock out a bunch of errands in the area and trying to make that crowd worthwhile. Huge long line that moves slowly and very tight aisles. read more

Typical Michael's. Not a staff member in site until your ready to pay them they are all over the place! The store is clean but you need to be sure you know what you want because your on your own! read more

I'm not a huge fan of Michaels, simply beause I feel their selection for quality painting supplies is lacking, but for simple crafts and baking goods it's a great place to visit. Compared to some of the other nearby craft shops, their selctions are limited (specifically their floral and Christmas decor), but they do have some gems if you're willing to take the time and find them. One thing that I dislike is that this location always seems to be overly busy when I'm there (after work in the evening time). This may be because of the time of year, or maybe it'sbecause they share a parking lot with a Costco and Best Buy, both stores that are always overwhelmingly busy. Be prepared to drive defensively and watch out for pedestrians in the parking lots, because they will be walking without paying attention to traffic. The checkout lanes are fast and efficient, and I do appreciate that aspect. One comment is that, the aisles are pretty narrow, so if you're pushing a shopping basket be careful not to hit anything on the sides. This is especially complicated when the store is busy with lots of shoppers. Michaels is a great place to visit if you're doing standard crafts, and their prices are decent. More room inside the store and a better selection would make for a better shopping experience, but in a pinch they're going to be great. read more

I can never find what I need at craft stores, and not from lack of frequenting them. Shockingly, I received help in a timely fashion from an only slightly condescending clerk at the framing desk. Attention craft store employees: heterosexual males, even painfully stereotypical ones like me, are customers too! After navigating the maze to the checkouts, I paid quickly with no wait and was back in my car in no time. read more

I would not shop here again. When I walked in around 10am on a Friday, I was looking for something specific and needed help. I saw a man (who worked there) and started to ask him for help, he pretended not to hear me as he ushered some carts roughly up an aisle. I saw him again after about 3 minutes and he said nothing to me, no smile or anything. I saw a girl near the picture frames on her phone, too busy to help. The store was clean, hence the 2 stars. But friendly, not at all. read more

Not handicap friendly. Can not shop here using a wheelchair due to crowded spaces. Can't navigate through over 90% of the store.

This location sucks, the selection is small and everything looks picked over and disorganized. It's the holidays and every single michaels I've been to all over Houston no matter the day I go has been extremely busy except this one. Also it doesn't look like they're running the daily sales on seasonal items like the other locations. read more

Came by here to run a quick errand and was able to find some of the supplies I needed for a project. Unfortunately though, I found that they do not sell fabric. Typically they are pretty quick at the checkout counters, but the last couple of times I've come, they've had a line about 15 people long. read more

Don't even bother asking for any kind of help in this store. I asked and the girl pointed and said what I was looking for might be in that area. Then called someone when I asked for her to come help me look and the person on the radio said they haven't seen what I was looking for lately but if they had it then it would be on the isle we were on. No help at all and the place is empty with about 5 customers at 1030am on a Tuesday! *customer service should've first! read more

This place provides the greatest reason to shop at Hobby Lobby. Nobody knows anything and nobody cares to find out. 0 customer service!

Talk about FANTASTIC customer service. I was doing a project that I waited until the last minute to do and purchased a defective product. I came in the next day, explained that I just needed to exchange it for the exact same one, but was told that I would have to go through the actual company. I did not have the time to do this and was freaking out inside. The WONDERFUL manager went out of her way, exchanged the item and dealt with everything on her own. I cannot thank them enough. Fantastic customer service representatives willing to go far beyond our of their way to ensure customer satisfaction. I will frequent this store and encourage my friends to do the same. read more

I used to love coming here when I lived in the area. Very clean and organized. Now I only go when I visit my mother and I think I'll just stick to the michaels by my house now. One employee in particular is the reason why. She's rude and needs to be taught customer service. I was pushed out my way and didn't even get a sorry or excuse me from her. Also if you need help good luck finding some one. They all seem to chit chat and ignore there's customers around. read more

I have never been so humiliated in my life & as a customer who shops at Michaels, regularly, I will be going to Joanns, Hobby Lobby and Amazon from now on. I came to this location and spent over an hour and a half looking for supplies for my boyfriends art classes, if you go to school, you understand supplies, especially art supplies are not cheap. Today they had an extra 50% off coupon. Before going to the register, I asked an employee named Nancy, if I could find another coupon since my boyfriends app was not working. She let me know I would be able to let the cashier ring them up separately in order to use the coupon multiple times, using my Michaels app and rewards. I thanked her and walked to the register. We waited to be checked out over 15 minutes because only one register was opened; understandable because it was 9pm and the store was closing. We didn't mind waiting, no one complained and when we went to check out, I asked the lady at the register if I would be able to do 4 separate transactions, she said no but began ringing everything out anyways. I actually thought she was joking since she began to ring everything out separately. 2 items were at a cheaper price at a competitor store and I asked if they priced matched, in all of the years I have shopped at Michaels I had no idea this was available, said she had no idea...and eventually called Nancy, which at this point I found out was the manager asking her about the price matching option. She priced matched the two items and at my last item she looked at me and said I should never do this again. I was a little taken back at her because 1. I asked before completing the transaction (twice and mind you, I went through a manager without even knowing she was the manager) & 2. I have never been so belittled by an employee, ever. I let her know at that moment that what she said was extremely rude and she began to let me know I was holding up the line and that what I was doing was against policy. If it was against policy, why was I told by a manager it could be done?! And if you had an issue, as an employee, you should have brought it up to the managers attention instead of mistreating the customer, in front of other people who were standing in line. I asked for the manager and when Nancy approached the counter the employee (who is an elderly lady and I unfortunately did not ask for her name) let the manager know that she "politely told me what I was doing was incorrect." I don't care if you whispered it, if you "politely said something", or if you screamed in my face, you do not treat a customer that way; if you were tired, mad about something or you were that miserable, taking it out on a customer was not the way to go about your frustration. I was just as tired and had a lot more patience while she took over 15 minutes to ring out 3 customers. When this employee let Nancy know she "politely told me to never do it again", Nancy let me know it was against policy, which confused me even more and like I asked her, why would she say it was okay? Nancy looked at the employee and apologized TO HER letting her know she told me I would be able to complete my transactions this way. I was humiliated that I was treated like a crazy employee, who held up lines, did things she wasn't supposed to and I left a store feeling like I had done something unexplainably wrong and like I had stolen time and money from a company. The way I was treated as a loyal Michaels customer, is beyond upsetting and I will never be going back to Michaels, especially not this location. I will also be contacting their corporate offices to make them aware of the way their employees and their managers treat customers, clearly they all need a lesson on good customer service. read more

Not being a Martha Stewart type, I infrequently venture into Michael's, but each time I do, it's a mess. Merchandise is all over. Seems like they're always changing out seasonal merchandise, so there's stuff everywhere. You cannot find any help on the floor. You have to hunt to find someone. The store doesn't seem that well organized. For example, artists' paints & supplies are on one side of the store. Craft paint & stencils are on the other side. How does that make sense? The young man checking me out must have been on probation or something and forced to work, because his attitude was a hair's breath away from rude. He clearly let you know he could care less about your business. Between the poor merchandising, rude help, and a marginal parking situation in a crowded shopping center close to Costco, I say just stay away. read more

I brought in a very old watercolor painting on a Saturday. It needed to have the glass replaced. Erin took my order. There were a few specific things I asked her to do, and she did all of them. I ordered the nicer non-glare glass, and I'm so glad I did. I got an email Monday letting me know it was ready. Erin did a great job and exceeded my expectations. I highly recommend her. She is an expert. read more

I have called this location 4 times. First time, somwone picked up and hung up. Next 3 times, it rings 3 times and then the call gets ended. It seems like someone is deliberately ignoring the calls or just hanging up each time... read more