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    Michaels

    2.9 (51 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    DISGUSTING!
    Jo S.

    This location seems older and it's always a mess. The store is big but things are scattered everywhere and out of place. It's so hard to find what you're looking for. When I visit this location I avoid the restroom at all cost. If you have to go, go next door to Best Buy or hold it. The picture I uploaded is what I saw today when I stopped at the store. Now keep in mind this is not the store closest to me but I was meeting a friend who was there. The store I visit is nothing like this one. I was shocked and disgusted to see this that I walked back out. There is no excuse why it should be like this. The manager needs to be fired, you know the employees use it yet nobody thought to mention it to the manager?

    Antonio H.

    This big box store features art and craft supplies and all things seasonal decorations . The store is clean well organized and the clerks offer assistance. The ideal place to take your mum for yarn . Huge parking lot located in strip centre. With Lowes and Costco

    Absolutely unprofessional! First time shopping at this location. Never again! First I called to check on a pick up order and a girl answered the phone and told me it took two days for that to go through so I cancelled. This was an order I placed for my new business I just started to bring income to my family due to Covid-19. I needed to mail out my orders today so I cancelled and purchases somewhere else at a higher price but what can I do. Then a few minutes later I get an email that it was ready for pick up. Great! I'll go get that and cancel this order i placed at a different store. I called and the same girl who did NOT Bother to even call the inventory department to check on my order tells me it was ready right when I called but since I cancelled it's too late. Okkkk.... fine whatever. It's cancelled. So I continued with plan b. THEN I get an email saying one item was cancelled and refunded due to not being in stock. So I called again confused but this time I asked for the manager which I found it her name is Donna because it was obvious the girl I spoke to the first two times was lazy and not wanting to do her job. So they put me on hold. I'm on hold over 10 minutes just to talk to Donna and I gave up and called again only for someone to answer and tell me that the manager Donna wants me to call her back in an hour or two because she's busy. Wow really??? You guys messed with my new business and held me back. Donna so unprofessional and rude. So in other words she was never going to answer my call and keep me on hold. I'll be contacting corporate as well.

    My trilogy collection always adding something new.

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    9 years ago

    This place have everything. Always a bunch of sales. Love it but the staff are super rude. Maybe a long day for them.

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    11 years ago

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    Page 2 of 2

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    Review Highlights - Michaels

    All the cashiers were on duty and I didn't wait very long at all.

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    Fabrictopia - Trimming

    Fabrictopia

    4.2(52 reviews)
    4.0 mi
    $$

    I wasn't able to find anything here. I was looking for regular cotton fabric and found a very small…read moreselection. There also aren't a lot of employees to go to for help or who will come up to you asking if you need help. But I did go on a Saturday, so maybe they were just busy. I did see a lot of dressy fabrics, so if that's what you're looking for then maybe you'll get lucky here.

    **************A SEAMSTRESS DREAM*************************…read moreLORD HAVE MERCY, a dream come true. I had never heard of this place before I stepped foot in it to make a masterpiece. I had actually visited on Good Friday and they were closed. I live in Katy and it was a 30 minute drive. I was upset but kind of my fault because you should always call a new place first before visiting. I pulled up and saw no cars and was surely disappointed. I politely got back in my car and decided I would visit another day. Well the following week I decided to visit because I needed to drop shoes off at the shoe shop. I walked in and felt like I was dreaming. It was such a variety of material it was unreal. I am not a seamstress but I have a creative vein for making a masterpiece. I decided to take my time and walk around and observe, look and allow my creative juices to flow. Then an angel appeared CLAUDIA, she was the sweetest girl ever. She answered all of my questions, offered expertise knowledge and helped me sort through many different options. Of course a creative person never makes choices overnight. So I left the store and told her I would return soon. The following week I returned with more choices and the need to make a final decision. When she seen the masterpiece she was floored. She then proceeded to talk about her mother's 50th birthday. It was funny because I am preparing for my 50th birthday and I was sharing with her that I don't mind sharing information with her as well to make her mother's event a success. What impressed me the most is all of the staff are welcoming to all ages and race along with being bilingual. I am always disgusted when I walk into an establishment and no one speaks ENGLISH which is the first language in HOUSTON. They are all nice and helpful CLAUDIA, stood out to me because she helped me personally. She was absolutely amazing. She gave hands on expertise and was very patient and kind. It was my first time in the store and she made me feel welcome. Her energy and poise were unmatched. I am looking forward to shopping at this establishment again.

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    Oval diamond applique

    Michaels - artsandcrafts - Updated May 2026

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