It's time to shop at another store for my business items, such bad customer service. I was just here last week what a big change in attitude. You can find anyone to help you find what you're looking for, if you're lucky with the dry attitude they act like they really don't want to be there. read more

Thank you Ariel! I phoned this morning five minutes before opening and to my surprise the phone was answered. That is a good sign from any establishment. Ariel was very helpful, I had many questions on a new venture, I have never done Diamond Art before. She shared my passion in everything art. She gave me some very valid advice on proper tools to use and even offered to price match. This is GREAT customer service! I love Michael's! read more

Michaels - Midnight Cat Diamond Art - Arts & Crafts Near Me - Houston, Texas

If I could this location ZERO stars I would. I went out of my way to order a certain style cup because they were in stock at this location. They let someone "take" my order is what they claimed and have absolutely NO solution. No remorse and couldn't even sale me items I needed! Basically told me to figure out and handle the situation by myself. Save your time and go to a different location! read more

Customer service doesn't exist in this store. Customer service reps know nothing about products and have no idea how to find it. Two "managers" were unhappy to give me help. One wide boy came to work this morning 11/22/2024 just to continue his lazy life. Other one with name Jessica were busy having personal conversation on phone hiding from me. Maybe your products can sell themselves... if so, just go home. read more

This is a good location that was well-stocked when I visited. Everything you possibly want for your crafting needs, with a few decor items thrown in as well. Prices are fair, but watch for coupons to help make things better in that arena. The store was clean and seemed well-kept. read more

Went to pickup an online order. I was greeted upon entrance and I got my order within 30 seconds. Swift transaction. read more

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Just when I thought things turned around for the better, I was wrong. Came here to make a quick purchase and had 2 coupons I wanted to use. The girl who checked me out stated I could only use one coupon for the purchase. I am a frequent shopper and I absolutely know the rules. The coupon states "Limit one coupon per product. Limit one coupon of each typer per day. Any one regular price item" I had two coupons of different types and she refused to apply my second coupon. I am not much a confrontational person, but this is not the first time that this has happened. Stop arguing with the customers and read the coupon before refusing to scan. read more

I order a package not to long ago and had requested for this location as a ups access location. I called just to check up if my package arrived since it stated it was supposed to be there. Only to be put on hold for 20 minutes and hang up on. My husband tried calling again and we were wondering what was going on they asked us if we wanted to speak to a manager we said yes if that's possible. Only to get hang up on again. Absolutely ridiculous. read more

I don't know what happened to me. This Christmas I decided to make homemade gifts like soap, cakes, candies, etc. I thought I would save money. I didn't. But Micheal's had everything I needed for all my projects. Surprisingly, all my endeavors turned out pretty nice. I'm especially surprised with the candies and soaps. Soap: glycerin, soap colors, molds, scents and even soap kits and "how to" magazines. Everything you need to make all kinds of different soaps. If you want specific scents like peppermint, you'll need to go to GNC. But they've got your basic scents like vanilla. Candies: Chocolates that melt easily without doing the double boiler thing, molds, lollipop sticks, decorative bags and boxes. Everything you need to make all kinds of different candies AND cakes. And DAMN that Martha Stewart section. read more

Michaels has a way of bringing out the crafting goddess in you! I don't come here much but when I do, I get very inspired as the store is loaded with just about anything you need to get a project started. I have had an idea for a project in mind for a while and when I got a 20% off ENTIRE PURCHASE INCLUDING SALES ITEMS coupon in the mail, I knew it was time to go ahead and craft! I found (almost) everything I needed and then headed to the check out, coupon in hand. This is when my shopping trip took a turn for the worst. Seriously people, why send out coupons when the fine print ( which you need reading glasses to read) pretty much disqualifies everything. A serious let down. read more

I was looking for clay beads for making bracelets but every time I go they don't have any. I did find very cute beads though and I find many charms. So I do recommend but they really need to restock. read more

This is my ultimately favorite location! I wish I could shop here everyday! They are always up to date on their merchandise and they display new items a lot quicker than other locations! I'm always finding new project life and scrapbooking materials. They recently just added some new editions and kits and are having a sale for 40% off becky higgins items. I think they're making way for the new items and am so excited! The line was a bit long, but we didn't have to wait that long because they opened up another register immediately. The store is neatly organized and brightly lit. Everything is placed in such an easy way to find whatever it is you're looking for. read more

One of the worst Michaels I've ever been in. Every single person I talked to to ask for help (since it took 3 different people to get the help I needed) was rude and acted as if I was bothering them... checkout lady as well. Everything was a mess and a lot was labeled incorrectly. read more

Great customer service a girl went out of her way to help us out and get us in and out of the store with what we needed.

Soon as I walked in the store.. Heeeeere comes security.. I guess ppl of a certain background don't generally make arts crafts right??.. Right.... good job Micheals.. run away wat little customers you do have.... read more

The staff here are really nice and very helpful! The yarn selection is pathetic, but the store is very organized.

Michael's has everything you need for crafting. I'm not a huge crafter, but whenever I need something, they have it. They don't have a lot of workers since it never gets really busy, but when you really need help looking for something, it might take longer to find a worker than to actually find the item. Once I came and checking out took a very long time. This is because the customers ahead had a lot of items .. and there was only one cashier. Overall, this place has what I need. read more

I don't visit Michaels often but I am having to plan my sisters bridal shower & went there for a few things to make a banner. I am 8 months pregnant and walking around a store as large as yours is not fun. So when I finally find what I'm looking for and on sale I'm very relieved. Only to get to the check out and my items ring up at regular price. Very disappointing. Then on top of all that the assistant manager Jennifer treats me with such disrespect and a nasty condescending attitude. This experience was just awful, I couldn't believe she acted this way and was a store assistant manager. After having to browse thru more item making sure to pay close attention to all of the fine print on all of the price tags I made my selections, Jennifer preceded to watch me the entire time. I felt like a criminal. Feeling very uncomfortable I proceeded to check out. The gentleman at the register tried to make my experience better by sincerely apologizing. At this point it was too late. I'll never forget how Jennifer made me feel at 8 months pregnant. I will never visit this Micheals again. She has changed my perception of the Michaels brand. read more

Michaels - They have a sale sign in front of a bin, but not everything in this bin is for sale. Very misleading - Arts & Crafts Near Me - Houston, Texas

Even though I don't live by this Michael's anymore I will take time to come to the specific store. The Michael's that is newer and closer to my home does not have the same type of Decour items that this Michael's house. They have a wider and better selection of holiday, floral and over all craft items read more

This is a pretty darned nice Michael's. Of course it's new and clean, so it has not worked up that layer of funk that a lot of the places get. The people here are nice as well. Given the store size, it may not have all the stuff the MegaMichael's have, but having it close by in the neighborhood is awesome. read more

This is one of the most oddly arranged Michael's (with the dead space in the middle of the store and everything else super cramped around it), but I am am down grading to three stars because HIRE SOME PEOPLE, okay? Seriously?! There is no reason to wait in like behind 8 people on a Thursday morning at 11 am. The line system implemented awhile back makes the waiting more painful and doesn't speed things up a lick. Plus though, Michael's has a great app now and you never have to search for the coupons every again. They're on your phone. So yay on that. But seriously, for the wait on Thursday, I won't come near here come the holidays. I don't hate myself that much read more

Empower your employees to make a decision. Wanted to purchase 35 gifts in bulk asked for a small discount was told no they're not allowed to do that for customers. It would've been a large amount for minimal return. Going to Hobby lobby read more