Went to pick up birthday balloons, half were ready and another half not, so u can return half , but it was long long line as usual . so hot upset and frustrated, it was so easy at Party city to pick up balloons, horrible experience. read more

This was a nice Michaels. Clean. Well organized. The staff was super helpful. The manager helped me set up my rewards app. read more

I went there to Christmas shop. I had a cart full. I was told at check out the if I was paying with a credit card I had to do it myself unless I applied for a store credit card. I do not work for you. Those self check outs are ridiculous. Hire help and stop putting demands on your customers. Guess next year I go to Hobby Lobby. read more

Clearly one person does not represent the entire store, however, when it's a manager, it speaks volumes. I snuck away from work to have a picture custom framed. I milled around for a bit searching for someone. Then went to the front requesting help at the framing station. I was told that they just left for break/lunch. I did not have a half to wait and asked if there was someone else could help so they paged a manager. Claudio's position was, do you take a lunch? I told him we get one chance to make a sale. I asked for his name to be sure to give him full credit:). He could have handled it like this, "Sorry they're on break, perhaps I can help"? C'est la vie read more

My intent was to buy an 11x14 inch photo frame with glass at Michaels on Route 3 in Clifton, New Jersey. I found a frame. It was packaged with shrink wrap. I was unable to touch the "glass". The label did not indicate the frame came with plexiglass. Arriving home I removed the shrink wrap and discovered it was plexiglass. I rechecked the front and back of the frame and the label for indications it came with plexiglass. There were none. I returned the frame to Michaels. The manager refused to accept it as a return even as I presented another frame, without shrink wrap that came with glass which I wanted to buy. The manager insisted that "buyer beware" was Michaels' policy because "You could determine it was plexiglass by pushing on the shrink wrap. You should not have removed the packaging. We cannot now take it back." (I was unable to touch the plexiglass through the shrink wrap.) Michaels would not deviate from its position, nor accept my averment that it was impossible for me to determine whether there was glass or plexiglass. What do you think of Michaels' policy and customer service? read more

Michael's has decided to go self-serve. I used the self check out yesterday at the Michael's on Bell west of 67th Ave. I was directed to the self check out. Simple, right? The machine said the transaction failed, so I tried again and was successful the second time. The funds were deducted from my account twice. Nothing can be done until Tuesday or Wednesday when the transactions are posted, not pending. Then I can go back to Michael's again. Hopefully, they will correct the issue. Don't use the self check out. You are on your own completely if you do. Had to dispute the second transaction with my bank. read more

Please someone stage an intervention!!! Have I become "Suzie Craft maker?" I feel like I live here lately. Visited store three times last week to get supplies for school projects: circle cutter, square cutter and craft paper. . Back this week for party favors, baking trays and Valentine's day kids craft kit . On a separate visit, I purchased a "cupcake" stand that was $30 for $15 with a 50% coupon. Can't beat that. The line seems long, but it's one line that breaks up into several cash registers. It usually goes pretty quick. While I wait on the line I do a quick Google search for Michael's coupons and I always find a 40% or 50% off coupon that they scan right off my phone. Lately when I need something I first check if this store carries it before I purchase it elsewhere, the ease of getting coupons for Michael's Craft Store makes me want to purchase everything from here. Oh no!!! Did I become a extreme coupon-er too? (gasp)!!! read more

Michaels - Zebra print wrapping paper - Arts & Crafts Near Me - Clifton, New Jersey

Definitely one of the better Michaels I have been too. I ordered for pick-up and someone was at the counter ready to help. I've been to a Michaels where I was going back and forth from framing to the register for someone to acknowledge there was a pick up. This store also has a wider variety in supply. Not sure if Michaels does this strategically, but I wish some of these items were sold at the Michaels near me! read more

Lose a star because of a cashier named Nahel? In cashier #3 Was too busy talking to her friend didn't make eye contact and when i showed her a coupon she said no. When i asked why she just turned around and kept talking to her friend. read more

I ordered some glasses online. When they were delivered, 2 out of the 8 glasses were broken due to the way it was packaged. I went to the store to get a replacement or my money back. I ended up just getting a refund. However, they only refunded the cost of the item and not the s&h or even the taxes! I had to call in to the 800 number and thankfully the representative gave me the credit for the difference. read more

Normally, I am a fan of Michaels. However, this Michaels branch is lacking... The store is located in a strip mall off of route 3 in Clifton; thus making it difficult to head into without pulling a U-turn if you are coming in East bound. Parking is terrible. The parking lot is shared with about 15 other stores. The sales associates are not only rude, but are not familiar the store layout or products. I am not a fan. I like Michaels, but not the Clifton Michaels. read more

Michaels - Arts & Crafts Near Me - Clifton, New Jersey

This location is fair enough. It has what you need and always a coupon to go along with it. It can sometimes have long-ish lines but it's nothing worth getting too agitated over. read more

I highly recommend checking this Michael's store out! This location not only has excellent customer service, where employees are knowledgeable and actually seem happy to help out, but the store is always stocked up with a broad range of books as well (which allows me to leave the store exactly with what I needed). The one major con is that the parking is an absolute nightmare! read more

Giving it a 4 star because I love Michaels all the way around. But today I felt a little off. No one was working the floor and only 1 register was open. It seemed that no one was working. I had to go into the frame department and pop my head in the door to actually find someone. When I got to the front only one register was open. The girl that took me didn't really care that I told her no one was on the floor to help anyone. The a lady walked into the cash wrap to find assistance for the same problem. I guess they need more staff. read more

Michaels - Arts & Crafts Near Me - Clifton, New Jersey

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This Michaels is located in a shopping plaza right off of Route 3. It's a busy shopping area, so be careful driving through the parking lot. Finding a parking space may be a hassle. However, it's a solid Michaels store. It's clean, organized, and well-stocked. I've gone here to buy scrapbook stuff, and they have a good selection of decals, stickers, pages, etc. Also, the cashiers are friendly. One girl let me know of a deal going on that week on something that I was buying. I didn't have the coupon, but she scanned one for me from her phone. I always have a good shopping experience here. read more

Whoa! This place has really exploded into a heavenly bliss for paper crafting. I was there today to take a class on decroating my planner. The instructor Rocio was great. Very pleasant attitude, and she helped me alot when I was shopping for supplies. The 3D sticker section is a paradise. It inspires you to craft just to be able to use the stickers. I see myself coming back on a weekly basis! read more

I come to this Michaels primarily for the custom framing and am always overwhelmed by the GREAT service I receive. I was helped last night by Bobbi. What a treasure. Her eye is spectacular and she is so engaging with her conversation as she looks for the perfect frame and VOILA your painting has become a masterpiece. read more

Hopeless is the only word that comes to mind, never anyone to help, not enough staff, long waits at the register, and if you call they cannot bother to look for what it is you need - they tell you to go online and search yourself. I told the man on the phone 'thank you for making me do YOUR job'. Too bad A C Moore is closing!! read more

So much art in one space and time. Defies the laws of physics! When I had to buy scrap booking materials for a project this place was a shrine. I literally found everything I could ask for. And I mean everything! Arts and crafts affectionados must go insane for this place. It's probably like crack to them. Wow I never knew a store could carry so much specialty items. If Rembrandt was still alive and he came to this place he would have to change his pants numerous times out of pure excitement! read more

Great customer service and fully stocked! I had a spurt of crafty inspiration and found myself at Michaels. I am so glad that I talked to one of the sales associates on the floor because I would have purchased all the wrong paints that could potentially be toxic to my newborn! She was super nice and very knowledgable. I ended up finding everything without trouble. Another plus side is there was no line on a bustling Saturday. Even the cashier was pleasant. read more

I shop here all the time. Pickup and going inside. A outlet employees aren't so great but otherwise really well stocked store.

My family has loved michaels since the days of yore !- so it comes as a surprise when I walked into the frames department and received the worst customer service. I wasn't greeted; the older lady avoided eye contact and after a 5 minutes of waiting I quipped "can anyone help me ?" The immediate response that came from her was ..."I'm the only one here so you're gonna have to wait. There's another person here waiting too! ". Wow- no , "I'll be with you shortly" , "how can I help you today ? " , "is there something I can help you find? " Michaels, you can do better - fix it . Your competition just won a framing job for my entire cycling team! In this customer-centric competitive landscape,friendly customer service is a main driver in any customer retention metrics. read more

It's my go to place for arts and crafts. Like it better than Jo-Ann and others. It's easy to navigate, always seems to have what I want and the lines are not too long when I go (weekdays) read more

My boyfriend and I always pass by this particular Michael's when we're around Clifton, NJ. I needed to stop by Michael's to pick up a few minimal things. This Michael's seemed a bit smaller compared to the other two that I've been to. Finding a parking spot was a little hard since there are other shops in the same complex. I wasn't too impressed with this Michael's since it seemed a bit messy. I had to wait in line for almost 5-10 minutes just to buy 2-3 items which seemed absurd. I definitely think the one in Edgewater, NJ is better on so many levels. read more

Decent Michael's, just like all the rest to be honest, but this one had really nice workers so it gets 4 stars. T he negatives I left for another Michael's were basically: way too confusing, not enough signs or maps or people walking around to help you find stuff (for novice shoppers like me anyway), and there is never any cellular service in the store to download the coupons. The pros are: in a good shopping plaza with lots of other stuff around, and right off of Rt 3 so easy to get to, and a good back door to Costco, and you can pretty much always find a 40% coupon for one item, and if you can't find the item at Michael's, you probably don't need it. read more

I love this store the best craft store around michaels has everything!!! Literally everything you need! More than ac Moore as well a little more pricey but it is defiantly worth the extra dollar or two they carry so many items it's insane!! The store also has signs everywhere indicating where to find things Everyone in the store is extremely helpful and friendly from when u walk in the door to being greeted to when u get to the cash register to make your purchase!! Many things along the counter that are useful as well Store is also clean great organization never had a problem here aways a great experience parking lot is huge but always packed so don't expect preferred parking you might have to walk across the lot which isn't too bad anyway all in all best craft store around worth the drive and the extra buck or two read more

Awful all they do is follow you around the store like you don't notice them and nobody ask you if you need HELP meanwhile the others are stuffing their purses and tote bags with whatever they can find. smh read more

My review is specifically for the custom framing department! I went in panicking a little...my wedding is in 6 days and my welcome sign was not fitting in the frame I purchased and due to some other details and complications I was worried. Rodney was so kind and helpful! He really seemed to care and wanted to help me find a solution! I highly recommend paying them a visit for all of your framing needs! Rodney is such a gem and they are so fortunate to have such a wonderful employee! read more

If I could give 0 stars!! I would !! I order online to pick up in store because the store closer to me didn't have the item. I was looking for, once I got to this location & I walk in the store is a complete mess. The employees don't seem to pick up or care. The line was long I made it because my child wanted a nutcracker and waiting for order is ready once It was my turn next cashier #8 calls me over I walk over he barely cares that am there and is more worried about who his texting then the customer. I wait until his done but then am asking him about if my order is almost done if he's able check he goes back to texting. I look cashier next to him in disbelief of service am receiving she could care less. He then finds time out of his texting told me still processing if I wanted I could grab the items myself and buy them that once my order was ready to just cancel the order. I just wanted throw everything there and walk out ! I will never visit this location it was my first and last time. read more

I highly recommend their custom framing department. The Manager, Rodney was no extremely helpful and his expertise was helpful in my making a decision on the framing I needed. Definitely will be returning to also shop. read more

If you don't get killed trying to find parking this place has alot of amazing crafty things! The lines can be a bit long with only 2 registers open so beware if your shopping on your lunch hour. The prices are a bit high so bring a coupon or wait for a good sale! read more

Came in for something specific. It was in stock, the associate helped me choose the preferred color and brought it to the register so as to avoid problems. The line was obscenely long but I was happy with the customer service so the wait didn't bother me that much. read more

I FREAKING LOVE CRAFT STORES. Takes me back to being a kid and wandering for hours and dreaming up creative projects. I came to Michaels because they had a really good coupon for both custom and stock framing. Rose at the framing desk was really helpful in choosing something complementary. Also picked up a stock frame for something else and the best part of all is the way the check out line is set up- one long line and you go to the first available register, instead of picking a line and hoping you're not stuck behind someone with issues (common in a craft store, let me tell ya). read more

Michaels is for artists what Walmart is to the high end shopping experience. Great, if you're a kid or an old lady looking to stay busy during your remaining years. Not so much otherwise. I really wouldn't bother writing about a place I invest so little time or money in if it were not for how badly the two matting jobs they've done for me. The first, a studio photo of Johnny Cash which continually fell the the matte and two, an unevenly cut matte for a signed Ali / Frazier photo. Based on these two experiences, I would never refer or return to any Michaels store. I guess you get what you pay for. read more

I prefer AC Moore but this seems to have a wider variety. Store is a bit confusing, I always end up turned around in aisles lol. Parking is difficult here because all of the other stores' patrons will park around Michaels if nothing is available. read more

I refuse to wait on a line here ever again. And if you are buying something, you will be waiting on line. This place is awful. The mcdonalds of craft stores. read more

Fairly good Michaels. Well stocked with good prices. The real prize here is the framing studio in the back of the store. Knowledgeable and friendly that is how I describe the staff at this store. Great for crafts, art, yarn, wood crafts, jewelry making and much more read more

It can be a bit hard to park at times since it shares a parking lot with many other stores and restaurants. They always seem to have what I need or are helpful at pointing me in the right direction else where. The framing is expensive though even though they always have savings and deals going on, but its just the name of the game when it comes to custom framing i think, it's expensive. lines are usually not too long and move quickly. read more

Great store. Don't forget your coupon. Lot of choices and good discounts. The parking is a problem at this location however. Don't even try to go on the weekend, you'll spend more time waiting for parking than shopping. Early morning or late evening best choices... read more

I was at this location yesterday to get some art therapy supplies for a program I work at. When the cashier asked me why I was buying so many art materials I gave him a brief explanation of what I do and where I work. After ringing up all of my items he gave me 25% off my entire purchase! He said it was for a good cause, and he has no idea how much he made my day! Thank you Justin!!!! read more