1. Michael's Auto & Sound

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Randallstown, MD

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Michael's Auto & Sound

2.8 (5 reviews)
Open • 8:00 am - 6:00 pm

Services - Michael's Auto & Sound

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Michael's Auto & Sound Photos

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AutoStream Car Care Center

AutoStream Car Care Center

(4 reviews)

After getting tired of going to the Nissan dealership to have my car fixed for ridiculous prices, I…read moredid some research and found Autostream in Randallstiwn. I had no idea what to expect but I just wanted good service for a decent price. My expectations were far exceeded. It is an amazing place to get your car fixed for a fantastic price. The employees at the front desk are phenominal and the mechanics are super fast and talented. I feel like I am part of a family there. Regardless of how long it has been since I have called, they always remember me and welcome my business. It is a smaller location on liberty road and it is a bit if a fast turn into the parking lot but the business itself is not hard to find at all. It is super easy to schedule an appointment online, by phone, or in person. There is a shuttle service if you need to go while your car is being worked on. I prefer to hang around and chat with the staff. Either way, I highly recommend this business and will continue to go myself!

The service at Randallstown AutoStream Car Care was exceptional. They were polite and helpful.They…read morealso provided transportation to and from the auto dealer. That was a great help considering I was short on cash and that helped a whole lot. Very greatful. Mr. Russell at Randallstown was the hero because he also had the service that picked me up at last minute so I could pick up my car. Now that"s what I call great service. It was incredible. One of the best services I have had from a car dealer.

Cooper's Auto Service

Cooper's Auto Service

(2 reviews)

i have been using Coopers exclusively for 4 years. these people are a breath of fresh air. Duane…read morealways shoots straight. they always do the scheduled work. theyve never even once tried to upsell me. the only bad experience i ever had was the vehicle ahead of mine turned into a nightmare so they werent quite ready at my appointed time. other than that, straight As across the board. i also love they do every BG Products service. i o n l y use BG fluids.

My review is purely about the customer service. I chose to have a MD Auto Inspection done at…read moreCooper's Auto (which was the priciest quote, by the way) because of the convenience to my home. Literally a stone's throw. The owner Duane was very rude. I purchased my car out of state based on a deal that did not fall through with a previous customer. The dealer installed front tint for the customer and the tint on the front passed their state's inspection. The owner at Cooper's calls me up and tells me bluntly, "Your inspection failed due to your tint. We also can't roll your windows down because there is tape on the buttons, so your window inspection failed too. You need to have the tint removed." Point blank. The End. Now mind you, noone wants to hear something like this after they've just purchased a vehicle. I am not one of those people who is not going to do their research or ask questions. So when I get to the shop to retrieve the car I am questioning him and the woman at the front desk about the MVA website saying nothing about your tint being part of your safety inspection, but instead talks about glazing, so I'm confused. Also, why couldn't they just remove the tape or call me about it before failing it? To which he responded "We don't have time to be calling people about stuff like that. Our job is to inspect, that's it." The woman says "Rather it passed or not, your inspection still would have failed because of the tint." My response to her was "That may be true, but the mva site also says once a reinspection is made, only a visual may be needed which will not require a fee. If the window had failed, then it would not require a visual inspection, because you have to physically roll the window down and I could be charged." Silence. The part that really got under my skin was the owner had this I could care less attitude about the situation. Basically, he was like "Oh well, you need to get the tint removed. Not my issue or my fault. If you have a problem take it up with State Police." Even came out of his mouth and said "I don't know what the big deal is!" The woman at the counter said I was yelling at them. I told her I was [not] yelling at her and she said "Well your voice is stern". OK, so which is it? I'm yelling or my voice is stern? Don't lie on me and try to play victim. After that, I got quiet. Because I knew what games were trying to be played. The overall issue for me was how nasty and blunt the owner was. It's obvious that deals primarily with a male dominated clientele. He needs remedial training on how to talk to women. Saying something as simply as "I'm sorry about this, or I know this is going to cost you...I wish I could do something to help you...I understand...I can relate..." Anything! But I received none of that from him. And clearly, he saw that I was upset, especially since it was going to cost me additional money to have the tint removed. If I had known all of this I would have told the out of state dealer to immediately remove the tint. Let me be clear, I am not blaming Coopers Auto for my tint needing to be removed. The owner was doing his job. What I do have an issue with is how nonchalant, nasty and blunt the owner was. I had to get the tint removed and then returned it to the same inspection station (him) per MD law. I go in the next morning to have him reinspect it and he's skimming through some papers, barely grunts a Good morning and continues doing what he is doing, then finally says "Are you staying or waiting?" I said no, gave him the keys and left. My inspection passed, and I retrieved my car later. Customer service is about keeping your customers coming back. Clearly, this guy missed the mark on this one with me. I won't be coming back. Ever.

Michael's Auto & Sound - autorepair - Updated November 2026

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