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    Michaels

    5.0 (1 review)
    Open 9:00 am - 9:00 pm
    Updated 1 week ago

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    6 months ago

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    Balsam Hill - $4,100 Tree, Missing Boxes, Contradictory Info, and Zero Accountability

    Balsam Hill

    (9 reviews)

    Try finding an artificial Christmas Tree without pre-strung lighting especially at the Big Box…read moreholiday megastores like Home Depot, Lowes and Costco. It just can't be done. I suspect the feeling is that once the lights fail, you'll be forced to buy a new one far more frequently than every other decade. Well, I found one on Amazon from Balsam Hill, one of the myriad brands of North Pole forestry from Beijing's PolyCorp Group who has a stranglehold on three quarters of the plastic pines sold in the US. Yes, nothing speaks to the solemnity of Christmas quite like a tree from the PRC. Whatever the origin, I sure like snapping the thing together in five minutes as opposed to building the fake Balsam one branch at a time. And if the lights go out, just pop in a new set. No more frustration from the Island of Misfit Trees. Three stars for those busy little elves from the PolyCorp Group.

    I purchased five Outdoor Cedar Woods Wreaths from Balsam Hill, and three of them stopped working…read moreafter just one holiday season. For the price, I expected far better durability and support. Instead, Balsam Hill offered nothing but "troubleshooting," which felt insulting given the obvious product failure. Trying to resolve the issue was exhausting. I spoke with three separate online chat reps. Two simply stopped responding, and the third told me they couldn't help because the wreaths were past the 30-day warranty. My first phone call ended with a promise that "the back office" would review my case and get back to me, but no one ever followed up. When I finally spoke with a supervisor, they just repeated the 30-day warranty policy and refused to offer any meaningful assistance. For a company that advertises premium quality, both the product and the customer service were a letdown. I won't be purchasing from Balsam Hill again.

    Michaels - christmastrees - Updated May 2026

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