I scheduled an appointment with Dr. Michael J. Davis and waited several days for the visit, making special arrangements and paying for transportation in case my eyes needed to be dilated. However, I received a call just 30 minutes before my appointment informing me it was canceled.
The explanation given was that there was no pre-authorization on file, even though a Blue Shield PPO does not require it. I was also told the doctor does not perform this type of evaluation, despite my appointment being for a possible detached retina and concerns related to an existing condition.
Overall, this experience showed a lack of communication and consideration for patients' time and expenses, and it was very disappointing. read more