Ever since my husband and I moved into the neighborhood recently, we've been buying/ordering food from here (which is ok). Sometimes we go in person and pick up the food ourselves other times we order via Grubhub or Uber Eats. On two occasions when ordering via Grubhub they screwed up our order and we attempted to get it corrected, we in no way wanted a refund we simply wanted what we actually ordered. Grubhub and ourselves attempted to call them for 45 minutes on one occasion and for an hour on another. For one order they forgot the sauce for a Mofongo dish and gave tarter sauce with the chicken tenders instead of ranch. On the other order they sent us chicken "WINGS" with tarter sauce (again) instead of the chicken "TENDERS" we ordered. As I shared before we didn't want a refund we simply wanted the right order, but because nor us or Grubhub could get in contact with them to get these issues resolved, Grubhub granted us a "partial" refund both times.
These people apparently didn't like that and had the audacity to call my husband's phone not only on a Sunday, but on Valentines Day (a holiday at that) to accuse him of lying and being a scammer and proceeded to tell him that they're going to "black list" him so that he wouldn't be able to make anymore orders! Not only was that completely unprofessional and out of order considering how they're supposed to handle such a situation, but it was extremely disrespectful and ignorant. So my husband and I decided to pay them a visit with most of the food from the night before that they had delivered to us, to show them their screw up. We spoke to the owner (during which most of the staff gathered around to listen and watch) I explained the situation to them and showed them all the food and he and another worker said "oh yes, you're right those aren't chicken tenders" and they all had crazy looks on their faces and in no moment NOT ONE person, not even the owner himself, apologized for their mistakes or disgusting unprofessional behavior!!!!!
We also made it very clear to them that my husband is a FDNY Firefighter (which they know because he's went in there in uniform to buy food before) and that I am a Holistic Health Practitioner with a business of my own and we had no need or intentions of ever scamming anyone, ESPECIALLY not them out of a couple measly dollars! I was absolutely disgusted with their behavior, even more after not getting an apology at the least. Very uneducated and unprofessional! This incident was handled poorly and all wrong. How are they mad at a client for their own screw-ups and mismanagement of their business?! They're definitely NEVER getting business from us or from our circle of friends and family ever again in case that wasn't already obvious. With a management and behaviors like that I'm surprised they're still even in business during this pandemic! read more