The guy is good, punctual, reasonable. Will definitely call again…read more my refrigerator fan broke. Called late Sunday night. Got a text message and set up Monday afternoon appointment.

Paul is my go-to person whenever we have appliance issues! He is honest, reliable, and communicates…read moreeffectively. Booking an appointment is always easy, and I really appreciate how upfront and trustworthy he is when it comes to repairs. On top of that, he is genuinely a nice person who is great to work with. It's hard to find someone you can trust, and I'm glad we found Paul. I highly recommend him!

My refrigerator had been on the fritz for about a week. I tried to troubleshoot the best I could…read morebut no amount of cleaning the coils and resetting the fridge was fixing my issue (fridge was no longer keeping cool but freezer worked perfectly). I looked for help on Yelp and came across the numerous positive reviews for Marcello and figured I'd reach out to see if he could help get my issue fixed. I try to work with people who are a small business and thought Marcello sounded like a good gamble. I contacted Marcello in the late afternoon of Wednesday and he came later that same day to diagnose the problem. Showed up on time, figured out the issue, and told me he would order the part in the morning and come back the next day to fix it. Literally exactly what happened. No fluffs, no upselling, cleaned up after himself, was professional on the phone and in person, and just told me what to expect and that's how he delivered. Service call was $75 and it would be applied towards the repair. I knew that was fair based on cost of gas, travel time, his knowledge of appliance repair, and the time to diagnose and repair the problem. My parts cost was roughly $200 and since I paid in cash I received a little discount as well. I would absolutely recommend Marcello to my family, neighbors and friends. His contact info is saved into my phone now so I will for sure give him a call for any future appliance repairs. He's definitely 5 stars . Thank you Marcello!!

Marcello was quick to give me a quote and schedule the job for 1 hour after our call. He is clean,…read morethorough and polite. The job was quickly done and my washer no longer leaks. Thank you O.C.prime Appliance Repair!

After about three days of my wine cooler overheating, it is now back in working condition thanks to…read morethe prompt communication and efficient handling of the situation. I'm truly pleased with the outcome and will continue to rely on their service going forward. Thank you so much

Called and was referred over to text message to give information about the fridge model. They told…read moreme they would get back to me and haven't responded to me since. I followed up twice and never got a response back. Highly unprofessional. Would not recommend.

We've relied on Davis for appliance repairs over the past several years, and he has consistently…read moreprovided excellent service. He is professional, knowledgeable, responsive, and communicates clearly throughout the process. His prices are always fair and reasonable. Davis first helped us resolve a cooling issue with our Sub-Zero refrigerator. More recently, he repaired our LG dryer by replacing the heating element. Shortly after the repair, our dryer began making loud noises. Davis was quick to respond and came back to investigate. He discovered a separate issue that was completely unrelated to the original heating repair. As a courtesy, he replaced the drum belt at no additional charge. We truly appreciate his professionalism, honesty, fair pricing, excellent workmanship, and commitment to customer service. We highly recommend Davis and will continue to call him for our appliance repair needs!

We contacted Davis Repair about our Thermador freezer approximately five months ago. At the time,…read morehe was professional and pleasant. I specifically asked whether replacing the recommended parts would actually resolve the problem or whether we would be better off purchasing a new refrigerator. He assured me that once the part and the freezer lock were replaced, the issue would be resolved. Based on that assurance, we followed his recommendations and spent approximately $2,500 on the repairs. Fast-forward, last week, the freezer was again not working properly. I contacted him because, naturally, we were frustrated after having spent that amount of money. Instead of acknowledging our frustration, his response was, "It's not like it broke down in 2 or 3 days, it took 5 months." He came out again last week and charged us another $658. Unfortunately, the freezer still did not work properly after the service. The check has already been cashed, and we have now decided to purchase a new refrigerator. What is most disappointing to me is not simply the money we spent, but the fact that I specifically asked five months ago whether we should repair the refrigerator or replace it. I relied on his professional recommendation, spent approximately $2,500 following that recommendation, and ultimately ended up needing a new refrigerator anyway. I have already communicated my concerns to him and left the decision regarding the most recent payment with him. In my view, when a customer spends thousands of dollars following a repair recommendation and the underlying problem ultimately remains unresolved, it is reasonable to expect the service provider to acknowledge the customer's frustration and stand behind the work. My experience was that the interaction was pleasant as long as everything was going according to his expectations, but when I raised concerns about the results of the repair, I felt my frustration was not handled professionally. I am sharing this experience so other customers can make an informed decision before spending a significant amount of money on repairs for a Thermador refrigerator or freezer and I wish instead of relying on his advice I researched the issue more to see that maybe repair was not the way to go.

Everything went extremely well! I'm a returning customer and very happy with Tim's customer…read moreservice, knowledge, and technical skills. I initially called on AT Appliance in 2020 to service my refrigerator motor. When my refrigerator was leaking water this time (6 years later) I found my previous receipt of service and called AT Appliance again. They were very responsive and scheduled me for next day service. Tim called me before his arrival and was able to repair the leak and also returned today to replace the water dispenser part that I requested. Looking at my previous receipt from 2020 it turned out Tim was the same technician that helped me back in 2020. I was pleased to realize this and also to experience the same quality work that was done back then. Tim really went above and beyond to deliver reliable quality service. His work is honest with transparency, clean and organized. I appreciate reading reviews of other customer's true experiences and wanted to make sure to write this review to share with others that are looking for a creditable appliance service. I highly recommend Tim's service.

Alex/Tim responded within just minutes of my request on Yelp to fix our old dryer that stopped…read moreheating. They were polite, professional, reasonably priced, and very patient for payment (our fault hehe). The -1 star is only for the fact that the correct diagnosis was one that chatGPT suggested (a faulty coil) as opposed to their more expensive original diagnosis of a faulty valve. Thanks AI! This is the second time we've used their services and will continue to do so, as alas these older but more reliable machines of ours are starting to show their age.

This is the second time I contacted Dmitry regarding my washer. He was very thorough, took his time…read moreto diagnose the issue, and was honest. Instead of fixing the same issue, I'm going to purchase a new washer using my extended warranty. Definitely recommend Dmitry for any services.

Our icemaker is working now after it was replaced. Dmitry was prompt, professional, and…read morecommunicated well regarding his ETA and arrival of needed parts.

We are so pleased with the service provided by Appliance Repair USA!…read moreThey were so prompt to come to my rescue when my commercial size Maytag washing machine failed to function a few days ago, just before family was arriving. Max responded quickly and was able to diagnose the issue, order the required part and install it within two days. He was gracious, professional, and very knowledgeable. We now know to call your company and Max for all appliance needs. Thank you so very much, Donna

I don't like to post reviews that are negative, but I want to balance out the experience I see most…read morehave had with the current 4.8 rating. I called for a washer and dryer repair. I hoped to do better than the Frigidaire repair process, which was a flat rate $335 per machine. I called and scheduled the appointment. I was told there was some static on the line. I didn't hear any but they asked me to text my address, name and issue. I assume to save them some trouble of taking notes or keeping things straight. The quoted in home consult was $65. I wasn't home, so my wife met the man and was told $115. She paid it. I requested the $50 refund which they provided. The quoted price to repair was $1100. I could start a business tomorrow doing home consults and quote astronomical prices for a repair, then do nothing due to high prices and keep the $65 across many homes to make $. I get charging a fee to cover time. But an $1100 repair for $250-300 worth of main board parts ( what was used to repair them) is a bit much and more expensive than Frigidaire charges. I investigated the parts used to fix it at online retailers. They need to quote more realistic prices. I ended up paying them $65 and paying Frigidaire for the repair. I would not call them again based on their business practices. Maybe they can handle simple repairs more easily and perhaps they charge more reasonable prices for those. I am not sure.

Harry and his team were fantastic!…read more We had to coordinate several schedules for pick-up and installation and Harry was so understanding, flexible, and accommodating, every step of the way. He was prompt and communicative, respectfully providing us with his ETA so we could plan appropriately. The installation of our new washer and dryer was done with so much care and a high level of professionalism. We highly recommend Harry and his team at Ace Appliance for your next appliance installation. I'm so happy my friend recommended them to me.

Harry was great and super helpful with our installation, making sure things were done properly and…read morethoroughly, even if it meant taking longer to do it right. It's been 6mo since the install (I've been meaning to write this sooner!) and things have been great still. Thanks Harry!