Couldn't be more happier with our new fireplace! We searched other companies and Canyon fireplace by far was the best decision we've made. The company was very busy with many other projects and we had to wait a couple months before Construction started.. but I will tell you it was worth the wait! Schelle guided us the whole way with her professional advice and patience! Rob came in worked very diligently to get the job done! What amazing craftsmanship with the final product! Highly recommend Canyon fireplace! read more

Canyon Fireplace - Fireplace - Fireplace Services Near Me - Orange, California

Totally professionally run company in an industry that by and large is not. Schelle came out to measure for a perfect fit. Can't wait for the installation. read more

I would not go anywhere else in Orange County, CA for advice, purchase, install and service of a gas fireplace insert. I find Canyon Fireplace to be a highly ethical, professional, and reliable business, with absolute core-competency in the field of gas fireplace inserts. The company is busy, for good reason, so don't have unrealistic expectations of a rapid install. You need to be reasonable and work within their install schedule. Schelle is great to work with (highly competent), and she appropriately recommended to us a Heat & Glo Supreme unit for our home in Irvine (to replace our long ago broken down Mendota we bought years ago from a different company since out of business). Prior to install, Schelle came to our house in January to inspect and measure our fireplace, to ensure everything was suitable. In April, Rob performed the installation, and he is an expert! You cannot be in better hands. HIGHLY RECOMMEND. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

I have nothing but positive remarks for Canyon Fireplace Design Center. Schelle was on top of every question I had and I had a lot!! I thank her for her patience and the back in forth. I also appreciated the great service and accommodations Canyon Fireplace provided due to some unexpected issues outside of their control, but both Schelle and Rob were able to handle the inconvenience which made everything easier for me. Highly recommend!!!! read more

Extremely pleased with the service, quality, value, and level of communication we received. We had struggled to find a place that offered what we wanted and could install too. We received great advice about which fireplace insert would work for our situation. We are thoroughly pleased and toasty warm with our new unit. I will recommend Canyon Fireplace at every opportunity. read more

My 30 yr. old gas fireplace needed to be replaced. I had no idea how to find a company that would convert my gas to electrical, so I took a chance and went to speak with Schelle at Canyon Fireplace. She gave me information about their service and I scheduled to start the work. Schelle was very accurate with measurements and the unit that would work for my space. I had to wait a couple months to actually start the work, as this company is in great demand. At start date, Rob was on time and did a great job with installing my unit and converting my gas to only electric for my unit. He answered my question thru out the process. The tile installer, Francisco was amazing in his applying the surrounding tile for the fireplace and I was amazed at the difference in how my new unit looks. I will enjoy my fireplace for years to come. Thank you Canyon Fireplace. If you need an upgrade or a whole new look this is the company to call. read more

Canyon Fireplace - My new beautiful electric fireplace - Fireplace Services Near Me - Orange, California

We have used Canyon Fireplace for two of our fireplaces and both experiences were fantastic. The entire process was seamless and our fireplaces are gorgeous. Schelle was easy to work with and she provided updates for us along the way. Rob installed for us and his work is perfection. The added benefit is he cleans up amazingly and our home was left in perfect shape. Their communication with us was much appreciated. I highly recommend them for your fireplace needs. read more

After 10 years of planning, my wife and I were ready to proceed with replacing our two original fireplaces with new ones. We vetted four fireplace contractors and eventually settled on Canyon Fireplace. Part of our reason was that Schelle, who came out to meet us twice, seemed more knowledgeable that the other companies' reps. She had a lot of advice and recommendations. When the project started, I was immediately impressed with Rob's workmanship. But more importantly, he is a craftsman. No shortcuts. Makes adjustments as needed based on the individual requirements of our structure. He was fastidious and extremely meticulous about his workmanship. After the second of four days, I told Rob I already knew I made the right choice in going with his company. Rob cleaned up after each day and left no tools or clutter even though I said he shouldn't bother since he was returning in the morning. Rob's response was, "This is your home and I don't want to leave a mess even for a night." Lastly, I feel very reassured that the units are installed correctly and will serve us for many years. read more

We did a lot of research throughout Orange County, and once we found Canyon Fireplace, we knew Rob and Schelle were the experts we needed to handle our entire fireplace remodel. Our project included demolishing our existing fireplace, hearth, adjacent pony wall, and attached cabinet. The remodel included installing a modern linear gas fireplace, mounting a concrete mantle, installing stacked stone from floor to ceiling, rerouting the gas supply, installing two stories of new flue pipe, and adding electrical so that we could mount our TV above the fireplace. Rob and Schelle gave good advice when it came to selecting which color stacked stone to choose and what fireplace trim color would look best with our stonework. Our fireplace turned out stunning and we are enjoying it right now in this cold spell (it puts out a lot of heat)! Robb was a true perfectionist! He made sure to grout the stacked stone so that there are no gaps or open spaces, plus he thought to use a sample of our new flooring that we were going to put in after the fireplace remodel to make the fireplace flush with the wall. We will use Canyon Fireplace again and we will recommend them to others. read more

Canyon Fireplace - Cosmo 42" fireplace by Heat & Glo with MagraHearth Natural Wood 6' silver non-combustible mantle, and MSI Cosmic White split face panel. - Fireplace Services Near Me - Orange, California

Seamless to work with! We went into shop and Schelle was extremely helpful and informative. She advised us on what would work for each of our fireplace glass doors (we have a 2-sided fireplace and both sides were recently remodeled). She came out to measure and advised on the right materials. Order was placed and within a month they were in and installed within days of arrival! And they look amazing. Would ABSOLUTELY use again. read more

We needed to convert our old gas fireplace to electric one. Husband contacted Schelle and she was very responsive, professional, knowledgeable and provided clear communication/expectations. Reasonably priced and the crew that came out did a fantastic job, and cleaned up very nicely after their work. Quality is great and we are very happy with our new electric fireplace insert. Highly recommend their service. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

I have called this place 3 times to set an appointment up over the last 10 days leaving messages and nobody ever calls ???

The folks at Canyon Fireplace are spot on with their quality and knowledge. I wouldn't hesitate to use them for another project. The workmanship is not going to be better anywhere. Don't hesitate to use them. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

We are thrilled. Got our fireplace insert installed and it's beautiful. Schelle came out to give us a quote. She's quick, thorough & pretty much knew what we needed before we did. Clearly she knows her stuff. Rob did the install, and to say he's a perfectionist is an understatement. Jess was his helper and the guys were personable, patient ( I kept asking question) and hard working. When all was said and done, we are thrilled. Yup, they are that good and would absolutely recommend. I give them FIVE stars, oddly Yelp is only recording Four.. what's up with that? If you want a more efficient fireplace call Canyon. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

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Thank you Rob and Schelle for your excellent service. My gas fireplace is now working perfectly, the new screen looks great and I am enjoying my fireplace on a daily basis. read more

I met with Shelle at Canyon Fireplace with some vague ideas on what I wanted for a fireplace and feature wall. She gave me honest and excellent advice on all aspects of my plan. Rob and his assistant were wonderful! They were true craftsmen. The stone feature wall was completed with skill and attention to detail. Each day of the installation, they left our home and parking area neat and clean. The completed project is stunning! I am thrilled with the results. Thanks to Canyon Fireplace read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

I asked 3 or 4 local fireplace companies to provide a bid for my fireplace renovation project. Schelle from Canyon Fireplace came down to my place, took measurements and notes and provided a very competitive bid, the rest of the companies wouldn't even take the time to stop by for a small project like mine. They were booked solid for months but we finally found a date that would work for both and I was informed that the project might take from one day to day and a half to complete. Rob arrived with his assistant and did a great job in 6 hours...done to perfection! Based on this I highly recommend Canyon Fireplace. read more

Canyon Fireplace - Before and After - Fireplace Services Near Me - Orange, California

Worth the wait! Our fireplace remodel with gas/vent fireplace install was delayed by many months due (first) to product shipment delays, and (second) to the amount of Canyon Fireplace projects that were backed up as a result of these shipment delays. However, it was worth the wait. The expertise and quality workmanship are just what we wanted, in fact better than we expected. Canyon Fireplace is busy for a reason - they do good work. We talked to a few contractors prior to Canyon Fireplace and they just weren't too interested in our relatively small project. Rob and Schelle were and we couldn't be happier with the result. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

It took us a long while to find Canyon Fireplace, but once we did we never had to look back. We were looking for someone to build up a brick hearth, add a mantle, redo the inside with a new gas log and glass door, and an eventual painting of brick. Schelle initially had us send pictures of our fireplace and concept ideas of what we were looking for. Next she came out to the house for measurement and inspection to give us our bid. She was on time and professional. We quickly got the bid, which was quite reasonable, and then the concept drawings. We signed the contract and we were off. Next, Rob came out to complete the job. Two days of work and boom, it was done. We also contracted with them after the fireplace remodel to add a chimney cap and that was the cherry on top to complete the remodel. We used our own painter to add the finishing touch to the brick and now we have exactly what we envisioned. We could not be happier and we highly recommend Canyon Fireplace for all your fireplace remodel needs. read more

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Canyon Fireplace replaced our 60-year old fireplace's rusting mesh screen. Schelle provided terrific assistance helping us select new bi-fold glass doors (71-80UL) and 1/4" Platinum Reflective glass that truly reflects all kinds of colors. Rob was extremely professional and very quickly installed the new doors and glass along with completely blacking out the firebox. The transformation by Canyon Fireplace is amazing! No more hunting around for dry wood and cleaning out ash. I highly recommend Canyon Fireplace! read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

I needed an insert for my fireplace. Canyon Fireplace responded and I am very happy. They are thorough and professional. The installation was smooth and everything was pre ordered. I highly recommend this business. Bonnie read more

Refaced fireplace extremely happy with all aspects of the transaction. Hard working showed up on time and nice guys read more

I want to give an honest review for Canyon fireplace and Schelle Lewis. First of all, I purchased my gas fireplace from the store, they offered a competitive price for the unit so I was happy to purchase from them. Ms Lewis said she would call when the unit was ready and I never received a call or email from them for like over 6 months. Later to find out they didn't have my correct number OR email so they weren't able to contact me (supposedly) okay it happens. No problem A few months later I asked her if the company could install my fireplace the original contractor I hired wasn't able to do it so I asked Ms Lewis. She said of course, then collects payment. Tells me I'm in the queue and she'll let me know when we are up because they are busy. Ok great I understand. They come once to inspect the job that needs to be done and says the drywall isn't completely removed and they couldn't see how the unit was vented. I told them they or I could remove it no problem and asked to be scheduled again for the install. This was back in February. It is now April 4th and I've tried contacting her multiple times with ZERO response. What a huge waste of time and money. Please give your business to someone else. This business is very unprofessional. Don't expect them to follow through with your install cause apparently they are too busy to even respond to your messages once they've been paid. read more

We purchased our fireplace from Canyon in 2019 and love it! We had our 2 year service call last week and Rob brought his crew to provide excellent service and upkeep to our fireplace. They are extremely busy so you must call in advance for fireplace service but you will not be disappointed in Canyon. read more

We had a total fireplace gut completed and they were great in helping us choose and install a new firebox and material. Very professional.

As if 2020 wasn't enough of a sh*t show, we had a house fire less than two weeks before Christmas. Between interviewing contractors, dealing with the insurance company and salvaging what was left of our sanity, finding Canyon Fireplace was a godsend. Schelle was upfront about wait times on delivery, scheduling and pricing. Although we did have to wait a bit for installation, we could not be happier with the results. Not only do we now have a modern fireplace that is up to code, but it was expertly installed by Rob and I am confident that safety was a top priority during the installation. We shopped around and Canyon Fireplace had the exact model we wanted for less than at a local competitor, so I highly regard Rob, Schelle and Canyon Fireplace as being at the top of their field. You will not be disappointed. read more

Canyon Fireplace finished our master bedroom fireplace a few months ago. It was a complete renovation; new mantel, new tile, new doors and an electronic ignitor. I was very impressed with Schelle's knowledge when gave the estimate. It's clear that she has years of experience and know what they are doing! The process took much longer than expected, but that's beyond their control. Supply chain issues! I will say that the customer service has room to improve - even with COVID struggles and 'being busy', I didn't understand why took several attempts to connect via phone and email. But hey - Canyon Fireplace is their own company with their own rules. I disagree with other reviews; I never felt like I was getting "scammed". We eventually always connected and when we did I felt like I was getting real information, not a run-around. The installation itself was INCREDIBLE. The owner, Rob, does the installation himself and it's clear he's an expert and doesn't cut corners. He's friendly, works quickly and takes pride in his work. His assistant is equally nice and hard working. The before and after pictures say it all! In the end, I would use them again and would go into the process with different expectations on communication. I still believe that if you're looking for a fireplace expert and a job done right - call Canyon Fireplace! read more

Canyon Fireplace - Before - Fireplace Services Near Me - Orange, California

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Loved working with Schelle! She helped us pick the perfect fireplace for our home's needs. As well as a custom cut metal to frame it and match our tile grout. Installation was easy, guys were on time, professional, pleasant, and knowledgeable. Couldn't be happier! read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

Thank you Canyon Fireplace for making our fireplace look amazing! The transformation was easy from beginning to end. I highly recommend you to everyone. read more

Canyon Fireplace - Before - Fireplace Services Near Me - Orange, California

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The team of Rob and Schelle are incredible! We are loving our new electric fireplace! It is stunning and are getting a million compliments from our guests. We highly recommend Canyon Fireplace. We would definitely do it again and wonder why we did not do it sooner! We highly recommend Canyon Fireplace for five star service, quality and value. read more

Hi, let me respond with the facts of the experience: # of phone calls and emails to see when the product would be installed over a six month period: 15-20 # of phone calls returned during that six month period: 0 # of apologies offered for not responding sooner: 0 # of minutes after my negative YELP review to get a phone call: about 30 # of days after my negative YELP review to get the product installed: 5 # of products installed: 1 # of products liked: 1 You can be the judge. read more

We had an excellent experience with Canyon Fireplace and wouldn't hesitate to recommend their service. They replaced our 30+ year-old manual valve operated gas log set which we hardly ever used with remote controlled Grand Bonfire 36 inch logs. They are beautiful as I watch them magically burning on this cold, dreary and rainy morning. Schelle was our contact throughout and she provided excellent service with getting the measurements, making the right recommendation, ordering the product, and scheduling the service. The price was very reasonable and the recommended solution is perfect. A crew of four men were knowledgeable and extremely efficient with the installation process. They protected our wood floors with blankets, carefully removed the old set and vacuumed thoroughly when done as well as intelligently answered answered my questions. A bonus is they were able to eliminate a bothersome exhaust odor which had previously prevented us from using the fireplace. read more

Canyon Fireplace - Fireplace Services Near Me - Orange, California

WOW WOW WOW!! so impressed by this fireplace company. From the very beginning of the process to the end, Schelle was super easy to work with and very knowledgeable. She has a patient demeanor and a keen sense of style that helped me when I was stumbling through the process of trying to find matching colors/ materials/doors. I am admittedly new to the fireplace subject and didn't really know the correct terminology at times and each time, Schelle was able to help me create what I was talking about. Installation was easy as well. The team showed up on time and finished the job when they said they would. The gentleman installing was very nice and knowledgeable as well. You can tell he loves what he does and knows what he is talking about without being annoying about it. I was a pleasure working with him as well. I completed the fireplace in two separate steps. the first part was Refacing the actual stone. When the installation was completed, he took the time to explain to me why it was important to have a glass door put in and he described all the different things they could do. I was very impressed with how he also had an eye for recommending styles and colors that matched by living room without trying to force any expensive pieces that are unnecessary. Pricing is very fair as well. I called several different fireplace companies and this company was very competitive. Please note for the photos: the mantle and cabinets/ shelving on the sides of the fireplace were NOT done by Canyon Fireplace. They completed the stone refacing, hearth, logs with gas attachment, and screen door. read more

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I used Canyon Fireplace for my family room fireplace as I needed new glass doors. Schelle came out to my house and measured and has been a pleasure to work with. She is very knowledgeable and helped me choose the right kind of fireplace doors for my home and decor. She was right on for the color choice of the metal frame and glass and also recommended a great color for the glass rocks. It turned out absolutely beautiful and functional! The installer was also very nice and professional and cleaned up everything when he was done. I just had them come back out and add the glass rocks for my living room fireplace since I was so pleased with the job they did in my family room. I definitely recommend them for their knowledge of the various products. They are a very professionally run business with prompt responses and follow up with email communications and phone calls. read more

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The products provided are first class. Love the Heat-N-Glo fireplace unit that provides heat and beauty. They also crafted and installed a beautiful wood mantle cap that finishes the project. The installation was friendly and efficient. They are busy so the project requires some lead time but they really deliver the goods. read more

I love finding a local, family owned, business to work with. Schelle and Rob at Canyon Fireplace are professional, responsive and very knowledgeable about the products. Schelle is very efficient and helpful during the order process. The installation process was quick and clean. Rob and Miguel handle the installation. It was quick and CLEAN! Rob has so much practical knowledge and explained everything I needed to know to operate my new gas fireplace. I am so happy I chose Canyon Fireplace and would recommend them to everyone. They are busy, but work hard to get you scheduled as as soon as they can. Thank you for a great experience! read more

Schelle was very knowledgeable and helpful throughout the process. Rob and his assistant did a perfect job, as well as the tile installers that were used. read more

Canyon Fireplace upgraded my 40 year old gas fireplace and I am very happy with the outcome. The installer was very professional and did an excellent job. He laid tile for the hearth and installed new gas inserts and a new door. Very satisfied customer. read more

Tried to get someone out to fix my fire place. They told me I had to email so I did. But each time I emailed, they would come back with useless questions. Got the sense they were going to keep stalling me until they could actually get some one out to fix it. Don't waist your time. read more

We decided to upgrade our fireplace from a dark box of nothing (see attached photo) to a gas fireplace while staring at the four walls of our home during lockdown in 2020. Schelle was quick to come out and give me a quote, noting our fireplace currently wasn't up to code. Good thing we never used it. Due to the pandemic the materials were several months out so our project was scheduled to complete right before Thanksgiving. When Rob went to pick up the materials from the tile distributor he saw it was not the tile we order. They worked with the distributor to correct the error delaying our project for a couple more weeks. Since we were coming up on the holidays, Rob came out and installed the gas fireplace without the tile so we could have something nice to look at for Christmas. To our surprise, our pandemic baby came 1 month early and was born on Dec. 18th. Since I was going to have a newborn at home I asked Rob and Schelle to delay the project until March 2021, when the baby was a little older. Right on time, Rob and team was able to start the tile work March 1st, bringing our fireplace up to code. As the tile was being added it looked very different than expected and was clashing with our floor tiles. I brought this up to Schelle and she worked with the tile distributor finding a white tile that was exactly what I was looking for! Rob and Schelle have gone the extra mile to work with us and delivered the fireplace we always wanted in the highest of quality. Their dedication to customer satisfaction is hard to find these days and much appreciated this family. read more

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