Was able to squeeze me in the week of Christmas which I know is super lucky! Arrived 15 minutes early, brought a tarp and shop vac to keep the immediate area tidy which I really appreciate. He also answered all my questions as I am a chimney owner newbie. Doesn't nickel and dime and has 38 years of industry experience. read more

Frank and his team dropped everything to do our inspection during a very quick escrow. Fast, efficient even cleaned out some debris for the inspection. I spent 2 hours on the phone trying to schedule an inspection before I found Frank! They'll be my first call in the future and I'm a Realtor and do these often. read more

I went in the other day needing a new gasket for my wood stove. After looking through what they had in stock, it turned out they didn't have what I needed, but could order it for me. Since they knew it was our only heat in the house, they sent me down the street to another patio and fireplace store to see if they might have it. After waiting 20 minutes to even be acknowledged at the new place they finally helped me, but were not knowledgable on what I needed. So back over to red hot I went, where they looked again in their stock, and through catalogs to help me order what I needed. One of the guys came up with an idea for a part that would work perfectly and they gave me a good price as well! I felt like they spent just as much time helping me with my $25 part as they would have with someone purchasing a custom fireplace for thousands of dollars! Thanks guys, we are warm and toasty once again :) read more

Frank and his team installed a new fireplace along with all of the rock work and transformed our room! He was great to work with, had some great ideas and always followed up. Our guests wow at the room. Highly recommend. read more

Red Hot Hearth & Home - Fireplace Services Near Me - Orange, California

Abraham did an awesome cleaning of our entire fireplace and chimney. Very knowledgeable and thorough with their work.

Frank and his team our the greatest! We had just bought a 1923 home in Floral Park, Santa Ana. The fireplace and chimney needed to be repaired. Frank came in and took our vision and made it better than we ever imagined. Frank's team worked hard every day on the the project spending many hours to get it right. My wife did not like one aspect of the work. This was not an issue for Frank and his team. They showed up the next day and fixed it. No complaining by Frank and no extra charge! If you want if done right and a great price call Frank. read more

Our fireplace opening was not standard size so we had to do custom ordering. Francois came to our house with his iPad loaded with all different options and looks for fireplace doors. He made the measurements and explained how it will be installed. The doors at Home Depot and Lowes require drilling but the ones from Red Hot are tension mount ones. Drilling is not recommended if you have a real firewood burning fireplace and you plan on using it quite often. Margot took care of the paperwork and everything was done electronically which is great because I hate how you get piles and piles of paperwork and they just get lost in the pile. It is also more green :) I just think that it's the right way to run a business because we're in the 21st century. Let's get rid of paper when possible! We ordered the door right before Thanksgiving. The door arrived two days before Christmas and Francois's team came to our house to install it the day before Christmas so we can use our fireplace! The installation crew was extremely courteous and the installation took only a little over an hour. They also kept everything very clean so we didn't have to do a big sweep after they left. Also, most places in the Orange County area require a deposit before they come out to measure your fireplace which I thought was ridiculous. Red Hot did not require a deposit and their service and knowledge was way more superior to the other nearby fireplace stores. read more

Thank you for fixing the Lennox fireplace problem over the phone without charging me. Great service! Highly recommended!

Frank and his team are awesome!! We first met Frank when he checked and repaired a fireplace we had in our rental, he was so meticulous, hard working and efficient we decided to ask him to solve a problem with our fireplace at our home. Our fireplace needed to be replaced, the chimney had rusted out but we did not want to disturb the brick facing and the mantle. Frank said he could go in through the outside wall and replace the entire unit that way! Which is exactly what he did!! Once the old fireplace was removed and the new one installed Frank had the wall repaired good as new!! He then installed all the new fire logs and we finally had our beautiful new fireplace ready for the holidays!! If you need your fireplace repaired, don't hesitate to call Frank he's tidy, knowledgable, hardworking, honest and efficient, you won't be disappointed! read more

As of Sunday, September 25th, this business is NOT AT THE LOCATION LISTED. Evidently, they are "between showrooms" at the moment. They are still in business, but a we-come-to-you basis for now. I called the number on the door of the now-vacant showroom and got a callback the next day. I didn't want to give them a star rating since we haven't actually met with them yet, but thought I should make a note about their physical location, so nobody else decides to just drive on over! I am NOT rating them as 3 Stars -- I just had to pick SOMETHING. read more

THE worst!!! I can't actually say anything about their work because I can't get a call back to schedule an estimate. It's been a week since I called for an estimate, I finally get a call and they say "I'm going to have someone else call you back" WHAT?!? to schedule an estimate? Crazy? Horrible at making an appoinment, I would be scared to see what kind of work they do..probably take your money and never call back kind of people. read more

What an amazing service run by Red Hot Hearth and Home. I own a home built in 1946 with the original masonry and there was a rusted over damper that is completely jammed open and I figured it needed to be replaced. Frank was very nice over the phone at 8:30 in the morning (returning my phone call from after hours the night before) and without upselling gave me my options. I could repair the damper or install a chain pulled top damper that would ensure no air flow came through my chimney. This was the initial issue since it was FREEZING in the winter in our living room and face of the sun hot in the summer. Jason came out at 2:30 as promised and let me know my options. He also advised that I should probably redo my entire 67 year old chimney but it wasn't necessary that day and could be done later. Jason was done in about 45 minutes and the pricing was very fair. We have a great new damper and no more air flow. Thanks guys! I do not see how anyone else in this industry compares (I had two other companies ignore me before Frank called me back). read more

Look no further. Frank Steward and Red Hot Chimney is where I go for my fireplace work. We had a Valor insert installed and it runs perfectly. First they did a chimney sweep to clean out the old wood residue and put in a direct vent insert. Friendly service and they'll save you money by cutting a few corners to work with your budget. They do everything from installing mantles; fireplaces and chimney sweeps. read more

AMAZING service, no need to look any further! After months & months of research I came across Red hot hearth & home while searching for a company to repair my fireplace. Not only did Frank make the Process easy but he kept it at my budget and the service turnaround time was impeccable. They replaced the walls inside my fireplace, painted the interior and added the fire & Ice all in 3 hours. The were quick and worked very clean and were a pleasure to work with. AND most importantly very honest!!! After working with nightmare contractors for the last 4 months of my home renovations It was so refreshing to work with such a great & honest company!! Thanks guys!!! read more

I'm so glad the weather has finally cooled and I can enjoy the fireplace that was installed by Red Hot Hearth & Home this year. It's works perfectly, looks beautiful and we are really loving it! read more

Red Hot Hearth & Home - I'm so happy the weather has cooled and now we can enjoy the fireplace that Red Hot Hearth & Home installed this year. We are loving it! - Fireplace Services Near Me - Orange, California

Super nice; but sub contracting is not the way to go... Especially when your tools get lifted.

I have no doubt that the staff and owners know their stuff, however when I received a emailed quote from Frank ( the owner) for a competitive gas fireplace, he would not "Meet or Beat Any Competitors Price" as is clearly written on the quote bid sheet they will give you. The difference for in price was only $115.00 and since the item I was purchasing was a commodity, I was absolutely looking for the most aggressive price. When I called Frank he flat-out refused to honor the lower price although it was clearly written on his bid-sheet. That was it for me. I purchased my unit, supplies and hired the installation contractor from the competitor in Culver City, called Armands. They were more than willing to work with us. I wouldn't use them after this experience. read more

The service from Red Hot Hearth is great. The installers called me the day before and showed up at the scheduled time. They completed the installation in just a few hours and they cleaned up any mess that they had made. They were courteous and they took the time to explain my new system to me. My fireplace works just great and I would recommend them to anyone. read more

Francois and the team at Red Hot Hearth & Home were friendly, knowledgeable, great to work with! We got service scheduled within one day. We had an electric fireplace that wasn't lighting. I had a handyman come out and he couldn't determine the problem, thinking possible thermocouple, etc. Francoise pin-pointed the issue immediately - no parts needed, just good ol' fashion expertise and fixed it in 30 minutes. What I like best is that if there was a major issue, he could've tackled that too. You just want someone who knows what they're talking about, can fix right away and to not try to sell you repairs you don't need. Would highly recommend these guys if you have a fireplace issue. I hear they are great at advising and installing fireplaces too so if you're looking for one, give them a call! read more

Hard to find good help when it comes to fireplace repair - but YELP props to Francois! I tried to fix my failed electric siwtch gas igniter on my gas fireplace, and bought the suspect replacement part on EBAY, installed it, but then it still did not work. I called out Francois who quickly assessed the situation, and verified that my fix was correct, but the part from EBAY was non-functional. It was supposed to be new - but it was a defect. Anyhow, Francois had the right part with him, and was able to make the repair. He gave me a fair price - especially since I was hoodwinked by the EBAY part seller. If you need an expert on gas fireplaces - Francois knows his stuff, is very professional and will take care of you fairly. read more

My wife and I had an idea for a new fireplace. Frank at Red Hot interpreted our idea, made some recommendations, and built the fireplace we dreamed of. His work was on time at budget and transformed our family room. His carpenters were neat and clean and their finish work was great. As a matter of fact we're going to have them back to do some additional work for us. I strongly recommend Red Hot. read more

Frank, Mike, and team were all very helpful and informative. They patiently explained options for the fireplace log set we wanted to purchase, and listened attentively to our wishlist. Great people. Great service. Highly recommended. read more

Red Hot Hearth & Home - Fireplace Services Near Me - Orange, California

The brick chimney on our 1957 home was cracked and damaged from years of exposure and the lack of a proper chimney cap. I got several quotes before talking to Francois of Red Hot Hearth and Home, and I was immediately impressed with his knowledge, confidence, and responsiveness. He explained in clear terms what needed to be done, and his masonry partner did an awesome job of matching the bricks that needed to be replaced. To top it off, his bid was the lowest of the four estimates I received, and he finished the job by sweeping the chimney. This winter, for the first time, we will be able to have a fire in our fireplace. I highly recommend this business! read more

I called to have an estimate done for remodeling our fireplace. We had received an estimate from them previously, but extenuating circumstances caused us not to proceed at that time. I was ready to sign a new contract - the old one was for over $5000 by the way, not a small job - but needed an updated estimate. The woman who answered the phone told me they were pretty busy, so I should just take a picture of what I want and bring it in to their shop so "Frank" could take a look at it. That is how they do business? That is completely unprofessional and ridiculous. They expect to receive $5000+ based on a quote based on a picture? If they are so loosey-goosey about quotes, I can just imagine what their work looks like. No Thanks! read more

I had a problem with a one year old Lennox fireplace. It wouldn't ignite. Francois talked me through it over the phone and I fixed it myself. He charged me nothing. Saved me money and tons of time. I can't say enough good things about a guy who would do that. read more

Not only do they provide great service, are punctual, and very friendly they're fabulous designers. We had no style ideas, only knew we hated our ugly red brick fireplace. Frank came to our house was able to tell us what kind of fireplace we needed and was so helpful with his design recommendations for the liner, frame/door choices, and stone colors. His tile and fireplace installers did the same thing. I picked out a stone with the colors Frank recommended but when the tile setters got to the site and asked what pattern I wanted, I was stumped-hadn't even thought about it. My husband told them it was their choice and I couldn't be happier. It's very high end-could be in a magazine. read more

I was referred to Red Hot Hearth and Home from 'Angies List'. As a first time customer I didn't know what to expect. I couldn't be happier with my decision! I spoke with Frank (the owner) about installing a new direct vent fireplace in our home. Frank gave us great ideas about the fireplace choices and installing a stone face around the fireplace and adding a beautiful mantle. The finished product was simply amazing. We settled on a Valor Horizon fireplace and Frank did the mantle and stone work. I don't even have to put the heater on as the fireplace sufficiently keeps my living room and hall nice and warm. The fireplace has a thermostat to keep the temperature constant and the flames can be adjusted with the remote control (free remote). Frank worked well within my budget and had some cost saving suggestions. My neighbor saw my fireplace and immediately called Frank and got a chimney sweep and bought a direct vent insert fireplace that fit perfectly inside his old fireplace. They are a busy little business, but I know it's because they are THAT GOOD!.Great customer service and prompt response. Jason and Mario (Franks techs) were friendly and efficient. I give me highest recommendation to Red Hot Hearth and Home for your fireplace needs. read more

We called for a sweep and Hood. Installer came and was continually looking at his watch, telling us our sweep was taking him too long, making him late for his next customer. He would not climb the ladder to measure the hood as it said it was too high???. When I called the owner Frank, he immediately got onthe phone with a defensive anttitude and said " ok, lets hear your side cause I already talked to my guy". Frank told us his guy rarely has complaints, didnt apoligize at all and stated he stands by his employee. The installer was nice, but Frank was rude and unprofessional. Will never use them again or refer anyone to them ever. read more

We ordered a fireplace insert from Red Hot after visiting their showroom and discussing it with Frank. They made sure that it was delivered before Christmas last year. Then, after a year, we had a minor problem. They came out to the house and fixed it for free. Then my wife wanted the logs re-arranged to match the original setup. Once again, they came to the house, as a courtesy, and Francois even had a picture of the original setup to use to match it. No charge. They do business the old fashioned way- great service and they stand behind their work. You can't find this service in the chain stores or the big box stores, who outsource everything to subcontractors. Red Hot has it's own staff who know their business. An excellent company to work with! read more

Frank and the team created a little piece of heaven in our home. They turned two dull fireplaces into works of art many years ago! Their service didn't stop there...every year I schedule an appointment to maintain each insert. The service fee is a great deal to assure our cozy ambiance continues. These high efficiency fireplaces, for us, have reduced the use of our furnace. Love them! If you're considering new or remodel, please call Frank first. His entire team presents an honest, upfront approach to quality products and service. Thanks to Frank and Jonathan, we're ready for some chilly weather. read more

We recently converted our 1930's wood burning fireplace to gas. Frank and Jonathan did an excellent job on the conversion and we would highly recommend them. Frank was on-time for all our appointments and the work was done neatly and efficiently. We couldn't be happier with the results. read more

We are so happy with our gas fireplace and new fireplace door. The opening is not typical, so we were not sure how the door would fit. Frank measured perfectly and whole effect is elegant! All work was done in a very professional and spotless manner. read more

I was going to sell my house, and I needed someone to help replace my fireplace. I shopped around and found Frank, who immediately understood my need. Within 30 minutes, he helped me find the right fireplace without needing to come to my house to do any measurements and estimation. He even offered me discounts since the fireplace I needed was considered an older model. He recommended that I save money by finding someone else to install the fireplace. I told him that I thanked his consideration, but I had called many handymen who either were not licensed to do the job or did not want to do it. Frank called his installation team and found me a bargain installation deal without me asking for it. The entire process was so smooth, and I got my fireplace done and installed within 3 days! Frank was very professional and customer-oriented. He understood my need and budget without needing me to mention to him or bargain with him. I did everything over the phone, and Frank was so responsive via text and call. His assistant also was quick at emailing, and his installation team was also great. They pushed my appointment early knowing that I wanted to sell my house badly, and they showed up on time and spent just 2.5 hours to get all the work done without making a mess. I just feel so thankful since I was yelping so much and contacted at least 6 contractors and fireplaces before having found Frank, who was super responsive, customer-oriented, and knowledgeable! If you ever need help with your fireplace, give Frank a call! I am sure he will not let you down. read more

I worked with Frank, Francois, Jason and Margot at Red Hot and was pleased with all they did for us! These guys are experts and can do anything related to your fireplace! We initially had them clean out our fireplace and add a chimney cap. Then we had them create a custom fireplace mantel made out of distressed wood. Francois came over on time and as planned, helping to pick out the stain and style. His team installed the mantel quickly and most importantly, cleanly and with no damages to our walls. I was super impressed. During the process they found that there was combustible material around the box that needed to be fixed. Even though I was sad to find out we'd have to redo the stone work, Francois and the Red Hot team made it much easier than I expected. I would use them again in a heart beat. They give you a quote and then stand by it without any later add-ons. The second install was just as quick and clean. I think the most important thing is that with Red Hot's help now, we know our fireplace is up to speed and we are ready for some great cozy fires in our living room. I would recommend them to everyone - they have all the latest product and technology, with both regular wood-burning and gas-burning solutions. I'm sure they work inside and out so hopefully one day I can call them for an outdoor patio fire pit. Thanks Red Hot!!! read more

did a great job on the installation. looks neat and professional. would use them again for any type of chimney work.

Mike and Frank were very friendly and anxious to help until after they cashed my check. I was having my contractor install my purchased unit, however not all the pieces were there. After they checked their inventory they realized that I did have parts missing. So I had to drive 30 miles each way to pick up my missing pieces. In addition, the remote that I purchased for an additional price wan't any good, so they ordered me a new one. However when it came in they charged me "home call" to bring the remote and check the unit. They told me the unit was not put in correctly, turned off all gas and said they would get back with another estimate to reinstall, but the home call would go towards the price. This was in July! Since that time I have called and left messages at least 3 times and even spoke to Mike again personally. I explained that my contractor had been ill and passed away and that I could not use the unit until someone comes out and checks it. He assured me that he would talk to Frank and get back. Well, it's been another month and nothing. Finally I went to another dealer. They came out within a few days and said the unit was satisfactory, but the remote that Mike had brought was no good, so once again I had to replace it. I usually do not write negative reviews, but I think they could have been more accommodating and professional with each situation I encountered. I would not recommend them due to their lack of courtesy for their clients. read more