I called Capistrano air and scheduled an inspection because our AC is old (works fine) but seems…read morelike no air flow upstairs. Someone came out and investigated - confirmed AC unit is working great and unfortunately the way our system is set up the airflows from down to upstairs. Not much they could do because of that unless we wanted to double check air ducts for leaks. I felt the representative was very honest.

Reasonable prices, excellent response time, professional, knowledgeable, honest. What more can we…read moreask? Our air conditioner HVAC unit stopped responding to our Ecobee thermostat yesterday. We called Capistrano Air and they scheduled a visit for today. They said it would be $95 just to come out for the inspection and the cost would be absorbed or waived if any work needed to be done. Jorge came out, listened to what happened, went up to the attic to inspect the furnace and found a fuse that had blown out. He replaced the fuse and was done within 15 - 30 minutes. Done. $145 out the door. I wondered if he could check our air conditioning unit to do any maintenance on it (which is what so many people say MUST be done once a year), and Jorge said that is not necessary. He said our HVAC unit is working fine and should be fine for the next 10 - 15 years! He said that the only "maintenance" that needs to be done is to replace the filters once a year (which is what we do anyway). He didn't try to upsell us on any unnecessary service or product. 5+ stars!

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

The mechanic oc provides great and efficient service at reasonable prices. 100% recommendedread more

Took my BMW here to diagnose an issue it was having with a possible vacuum leak…read more Immediately upon dropping the car off, the entire staff was welcoming, friendly, and helpful. Making sure to fully understand what my concerns were. Once the diagnostic is done, they send an electronic inspection report for you to review just like the dealership does. Nester took the time to explain everything the car needed in depth and go over pricing prior to authorizing any work. They had my car repaired and back to me quickly and a very reasonable price. Quality work and quality people. :)

I hired Olson superior plumbing to replace my kitchen faucet. Despite calling after 5pm, they were…read moreextremely responsive and booked a technician for me for the next day. Their flat fee price was very reasonable. Erick came to my house and did a beautiful job on my kitchen faucet. He went above and beyond the call of duty and ran to the Home Depot to obtain two extra 3/8" to 1/2" adapters (which were unexpected but required to finish the job that day) as I was hosting a party at my house the next day. Dedication and service like that are hard to find these days and I certainly appreciated his efforts! I would highly recommend him and Olson superior plumbing will be my first call should I need plumbing help in the future!

Fantastic service and installation. They worked with me and provided in-depth guidance. Highly…read morerecommend.

Our 15 year old water heater started leaking and I called our go to plumbing company that we have…read morebeen using for many years now. Thank you Efficient plumbing yet again for your service and timely installation. When we called my husband scheduled the plumbers Steve and Hector to come out the following day. They had a look at my water heater and determined it needed to be replaced. We had been wanting to get a new tankless water heater for quite some time but my husband wanted to wait until we were in need of replacing our current hot water heater tank. Steve gave us a quote for replacing our current 75 gallon water heater with a tankless Navien model that would go in our garage in the same place as our old water heater. The price was fair and we agreed to go with the work. Later that morning Efficient Plumbing ordered our tankless water heater, delivered it, removed our old water heater and installed the new tankless water heater for us. They did an amazing job with all the necessary modifications to make the conversion from tank to tankless and we were thrilled with the end result. We now have endless hot water that we once never had. Efficient Plumbing has once again came to our rescue when we have been in need of a plumber! They are the best plumbers and I will continue working with them on any future projects or improvements that we may need.

A few weeks ago we woke up to find a bubble in our dining room ceiling from water that had been…read morefilling up while we were asleep! This is any homeowners nightmare and I called Efficient Plumbing right away. We have used them for many years and sadly this wasn't our first water leak. Evelin answered the phone and walked me through on how to shut the water off to the house immediately to stop the water damage. Hector came out within the hour and got to work diagnosing our issue. He is knowledgeable and very experienced and we always feel like we are in good hands. Our ceiling was opened and it turned out to be a copper pin hole leak on the water line in the ceiling above the dining room that feeds our master bathroom. Hector skillfully repaired the water leak and also advised us to consider a whole house repipe since this was not our first leak. They gave us their estimate the same day for the whole house repipe and even offered to credit the repairs made with Hector towards the repipe which was a big help. We decided to move forward and had them repipe our whole house the following week. They got it done in one day and everything went great! A few days later the drywall was patched up and we were all done! There are many many plumbers in our area but after years of consistent quality workmanship and customer service, I only use and trust Efficient Plumbing.

Had another great experience with Mission Viejo Heating & Air and Brent. He arrived within the…read moretimeframe promised and was thorough in maintaining our HVAC system. He was patient in explaining the work being done, sharing new technologies that are available and answering questions (especially since our AC system is on the older side). The price was reasonable for the performed and Brent's expertise gave us confidence that our AC will work smoothly when we need it. I also appreciate how he took the extra step to keep our home clean by using shoe covers. We continue to appreciate the service that Mission Viejo provides to keep our HVAC running smoothly!

Wonderful company to work with! I am late in writing this review, as I purchased a new air…read moreconditioner and furnace last year. The good news is I can report several months (almost a year now) later everything is working great. On July 4th my air conditioner decided it wanted it's independence! I reached out via Yelp to few companies, I truly was not expecting anyone to answer or return my call during the holiday but much to my surprise Mission Viejo Heating & Air did! I spoke with John - no rushed phone call, even on a holiday! John came to my house within a day or so, again it was a holiday weekend. John reviewed all of options in detail - he was professional, knowledgeable, polite - everything you hope for when working with a larger expense for your home and don't know a lot about it! Leo (main installer) was amazing - hard working, accommodating, and very knowledgeable! Poor guy was in my attic, which felt like it was 120+ degrees, for hours! I did recently reach out for a for a service call out. I wanted to discuss a few other options that were originally discussed but at the time I waited on. Gabby took care of scheduling me - great customer service, polite, and considerate of my request and needs. Martin came out to address my later service call request, he was on time, professional and informative. He reviewed some options with me, and spent time answering all my "is this possible, and what if" questions (and trust me I have them). We had new carpet installed recently and he made sure to wear booties - so considerate. When you have situations in your home that need immediate attention, I understand the stress and time constraints you can be under to get repairs in a timely manner - you must reach out to this company! Believe me, I do my homework - I can't recommend Mission Viejo Heating and Air enough!

You know, a lot of places and services today are so worried about their reputation that they lose…read moresight of what I believe people want: real human interaction. Not enough effort is put into building an authentic relationship and it seems like people just do the minimum so that they can move on to the next transaction. Steve and his crew are regular people that treat others with kindness and respect not because they have to, but because that's who they are. They fixed a leaky pipe in my backyard without having to pull up my pavers and then they fixed a pipe in my front planter that solved low pressure on my drip lines. No fuss, no extra charges or unnecessary parts and labor. Steve's team obviously have deep knowledge and experience but what makes them so great is that they communicate clearly and are enjoyable to work with. Highly recommend them.

Pros: The guy who did the work knew what he was doing, did…read moreit efficiently, and had good advice. Cons: It took 2 weeks from when I submitted a request for a quote to get an appointment booked.