August 20th they install everything. Initial walk thru and it looks good but then anything would have looked better than the subfloor. I did notice that the freshly painted walls had dirty smudge marks all over them... and as I vacuumed up stuff found areas where the carpet had not been stretched far enough, I could see seams, one spot an actual hole, I could feel tack strips on 11 of the 14 stairs, they really banged up the existing trim. They removed and reinstalled 2 toilets and all 3 of the 4 screw caps were missing. So were the closet door tracks (not sure what those are called but they fasten to the floor to keep the doors from swinging). So, I send a message the the associate that helped with the process and I included photos. He was supposed to come out and look at the work on the 21st... He didn't. Assured me he'd get it taken care of... The said he'd be out the next day. He wasn't. I went and bought calk for the toilets and new screw caps. As I was went to work on my toilet, I noticed it was leaking at the base. Snapped a photo - sent it to the associate. He tells me to shut the water off. I already had... ended up having someone come out and reinstall my toilet and make sure it wasn't leaking. The associate tells me he'll be out on Monday (now it's been nearly a week with the jacked up tack strips, flooring, and the toilet issue). Monday arrives and he has another excuse and by that time, I discovered that the guest bathroom toilet was also not reinstalled correctly and freaking moved back/forth. The calking strip they installed at the base of the tub was also not flush against the tub nor did it have any real adhesive to make sure the strip did not allow for moisture to get in between the tub/and new floor. Guess what?! There was water pooling there... So, I remove the calking strip and send a photo to the associate, his response "This couldn't have waited until I was there tomorrow?"
I decide to reach out to their corporate office at this point. I sent an email documenting the experience and included photos. Within an hour his boss calls. Apologizes profusely and sends out a different associate to assess the situation. The next day the SAME installers arrive even though I expressed a lack of confidence in their ability to fix the issues. When they arrive I attempt to show them issues and the main installer tells me through Google Translate he does not speak any English. I call the associate who assures he they have the work order and will replace the bathroom flooring, double check that everything is installed properly, and fix the carpet. WELL, they had NO idea they were doing anything in the bathroom... They did restretch areas of the carpet so the seams and holes were not visible. The damaged the existing trim even more, scratched the walls (not sure how they did that), left dirty smudges everywhere. Didn't wear those little protective booties over their work boots and tracked in crap all over the new carpet. So, I call AGAIN.
The next day, the same installers arrive. Install new bathroom flooring and tracked toilet wax ring on to the BRAND NEW CARPET. He tried to clean it up with water and when I went back to inspect the area - it looked like he cut out a small chunk of the carpet. They completely destroyed sections of trim in the bathroom and I again had to clean, fix trim, touch up paint... The stairs STILL sound crunchy...
Do not use this company. Just don't! Save yourself the stress. It's been 2 weeks! I've worked tirelessly on my home to get it in the best shape possible as I'm planning to sell. I've had to miss work, spend hours cleaning up after these installers, been stressed out by the incredibly poor workmanship and customer service. This was supposed to be an easy 1 day job. I've included a Google Album of photos because there were too many to attach. Now, I'm looking for contractors to come in and give me an estimate to fix the stairs, replace the upstairs trim, and make sure everything is installed properly. I'm a single woman who works her butt off to take care of her home and even though I'm selling it after nearly 20 years - take pride in home ownership and the amount of work I've had to do, I'm pretty sure isn't standard when paying a company to install flooring. https://photos.app.goo.gl/aWL3Q9ngiJQt3tb9A read more