i experience was with a very agresive driver ending in living my lugage behand they did not respond…read morefor my logage. Is not very safe to ride with them ADO is bether.

Traveled from Cancun to Playa Del Carmen via Playa Express. Cheap ride with A/C. Best choice of…read moretraveling to Playa. Cost was 35 pesos which was not bad at all. Enjoyed the ride. Definitely bring earbuds to make the trip more enjoyable!! Would definitely used again and recommend!!

¡Los más irrespetuosos! Se ve que odian su trabajo porque en lugar de ayudar a la gente se ve que…read morelo odian y se molestan porque la más sencilla pregunta. ADO ES EL PEOR. Por favor inviertan en capacitar a su gente porque el servicio es pésimo. Me hicieron comprar más boletos!

We ordered a private van to take us from Cancun airport to our Airbnb in Playa del Carmen for $60…read moreUSD + $10 USD tip. After staying in the area for a few days, we realized there's a bus that goes about every 30mins from Playa Del Carmen to the airport for only $12USD per person. We wanted to try this for our returned flight. We arrived here the day before to buy the bus tickets with assigned seats. Our Airbnb was about 7mins walk away. There was a line but it went fairly quick. It's warm there so be ready for the heat as there's no AC. It's not a new bus station. We came back about 45mins before our bus and waited in the waiting area. The bus arrived about 5mins before we are to leave. Have your printed ticket or your confirmation on the phone ready to show. The baggage handlers helped us put our luggage on the belly of the bus. We tipped them a few dollars. The bus was clean and fairly newer. Easy 1 hour ride to the airport. There were some overhead USB ports above your seat if you want to use your cable to charge your phone, etc. Definitely will use the bus more in the future when visiting Playa del Carmen. Saved us money and time.

Bathrooms are clean, other than that is is a sh@tshow. Over priced wares, pushy vendors, and lack…read moreof good eateries. It is by far the worst cruise ship terminal area in Cozumel

We are gonna need a bigger boat .... Not really just…read more Faster ....than the others boat Nicer...

Nice area! Worth a visit if you have the time. Cute down town area. Tons of shopping an places to…read moreeat

Booked on the website and paid on the website in advance of our trip. Our driver was on the airport…read moreon time. It was pouring rain when we arrived, after meeting the driver, we all ran to the car. For my first trip to Mexico, this was a bit of a frightening experience. After dropping us off, our driver seemed busy and I handed him a tip and said thank you. 10 minutes later he is calling my husband repeatedly saying we didn't pay, when my husband told him we had a confirmation and paid on the website in advance. As we were waiting to check in and sitting with our guest services rep, the driver found us in the lobby and I told him we paid for this already and luckily had printed out my confirmation. He took a picture and sent it to his boss. This experience made me worried that they were not going to show up to drop us at the airport since we had booked round trip transportation. Unlike when we were arriving to Cancun, when we received confirmations about our upcoming transfer for departure we didn't receive one. I reached out the day before to make sure they would show and that they knew which lobby to get us from. The day of, the driver told us he was going to be 20 minutes late, 20 minutes turned into 40 minutes and I had asked my husband to reach out because at this point we were sitting in anxiety that we were going to miss our flight but the driver called to ask which lobby ( information we provided the day before). It was the last flight of the day. Our driver was also coughing quite a bit, and I regretted not putting on my mask like I should have because after we got out I felt sick the rest of the weekend. Based on this experience, I would not use this service again.

Small airport but well maintained and easily accessed. Good ground transport options. Check in area…read morecan be crowded but our line moved quickly. Security is well organized and we were through in about 10 minutes. The waiting area has a few stores and food places. There's also a Priority Plus lounge for members.

Each time there are improvements. The check-in process is as sophisticated as in the US and…read moresecurity checkpoint is very much what you would expected any international airport. Once inside security, there are a few places to shop, check out, duty-free options, and get a snack. The airport is very small, but it's hospitable and clean.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again