Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

The rooms at the pyramid are great -- clean, spacious, and really comfortable. The outside pool is…read moreamazing and definitely one of the highlights of the resort. The overall location is fantastic, and the views are absolutely stunning. The only reason I'm giving 4 stars instead of 5 is the restaurant situation. Most of the good restaurants require reservations, and they fill up quickly, so you don't always get the chance to use them. Other than that, it's a wonderful experience!

I honestly don't know how this hotel has any positive reviews. I stayed here for just one night,…read moreand it was horrible from start to finish. Room condition: The moment we entered, I noticed mold on the floor, which is completely unacceptable for any hotel, let alone one advertised as all-inclusive in Cancún. The room felt dirty and outdated, and I honestly didn't want to touch anything on the floor. Sharing a small bed with my sister made the night even more miserable, and the furniture barely felt usable. Cleanliness: Absolutely terrible. Not only was there mold, but the general vibe of the hotel made it feel uncared for. I wouldn't trust anything in the room that might touch my skin or clothes. Environment: Outside the room, there were ants crawling everywhere, which is gross and completely avoidable. The hotel clearly doesn't maintain its property properly. Food & Amenities: The food was honestly mid at best--nothing to write home about. Limited options, bland taste, and completely underwhelming for a resort that calls itself all-inclusive. After seeing the room and the unsanitary conditions, I honestly didn't even bother trying much. Overall experience: This place is not worth your money. One night here feels like a lifetime of discomfort. If you're expecting a clean, comfortable, all-inclusive resort, stay far away. The beach might be okay, but that's not enough to make up for moldy floors, tiny beds, mid-tier food, and ant infestations. Rating: 1/5 stars--maybe even 0 if Yelp allowed it. This hotel deserves the low reviews it gets. I can't stress enough: don't stay here unless you want to ruin your vacation. Update: This place somehow got even worse overnight. People were blasting random music at full volume outside until 1 AM, and the hotel did absolutely nothing--no control, no quiet hours, nothing. Sleeping here was basically impossible. On top of that, the bedsheets were so bad they made my skin irritation significantly worse, and I woke up in actual pain. Between the noise, disgusting conditions, and zero management, this was easily one of the worst nights I've ever had anywhere. Avoid this place at all costs.

I went here from our hotel as it was the closest ferry terminal to our hotel. We took a bus ride…read moreand were a little confused where to go after we entered the Embarcadero. We were told to go right to the red rood where to buy the ferry tickets. It was $37 USD per person and it was roundtrip. We only did the ferry it is cheaper to pay in pesos than USD. Once you get your ticket you go to the waiting area until your ferry arrives. If you need to use the bathroom, there's one available before you go to the waiting area but be sure to show your ticket to the security guard or else it's $10 to use. When you are about to board the ferry, you have to scan the ticket. IT IS VERY IMPORTANT NOT TO GET THIS TICKET WET OR TO LOSE IT. Or else you will have to pay again. The ride is about a half hour and it's beautiful. The ferry has indoor and outdoor seating. There was a man singing during our ride and afterwards he did ask for a tip. You will always be offered to take a catamaran, to go snorkeling, to rent a golf cart, etc.

Super easy to purchase tickets, board, travel fast and safely to Isla Mujeres. The ride was…read morecomfortable and clean. Be sure to return to the dock early before your return trip to ensure you can board. The line gets long and serpentine fast

This company is the BEST! I wish I could give more than five stars…read more We were treated like royalty by attendants and drivers Very respectful, accommodating, knowledgeable, and protective. I recommend this company 100% and thank them for making our trip to Cancun flawless.

Was very disappointing that the Lomas agent would not shift our booked ride to the airport with six…read more(6) hours notice. They showed no real concern or interest in helping us out.

If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

Very disappointing experience. Bus was uncomfortable, smelly and A/C turned off during the tour…read more Didn't spend enough time in Chichen Itza and Valladolid. Spend your money elsewhere. !! Warning !! Do not book your tours at those Xcaret booths. You will end up with this company and they won't tell you until the night before.

If you do not speak SPANISH, DO NOT TAKE THIS TOUR! It was…read more$85.00 to Chichen Itza, Cenote and Valladoid. They picked us up at the RIU Cancun with a van and took us to a warehouse and made us wait for 45 minutes. Then put us in an older tour bus and spoke zero English to us. Although 1/3 of the bus only spoke English. We kept asking him to tell us what was happening in English, but he couldn't. We spent too much time at the other two places and not enough time at Chichen Itza. The tour guide was on his phone on the way back, listening to videos and social media. He was extremely rude. He was also playing his own music from his phone on the blue tooth speaker. The tour guide's name was Alejandro. When they dropped us off he let out a big scream as if too say -he was so happy that we were finally off of the bus. Do not use Dream Tours!

Erick Herrera our greeter was super nice. He was very helpful and let us know what are ride would…read morebe like and everything we needed. He explained everything to us also of when we would be picked up at the hotel on our way back. Juan Pablo Fragoso our driver was super friendly. He was a very safe driver and did not go to fast or weaved as he drove. He chatted with us when we asked questions but he did not talk to much. Our driver from the hotel to the airport on our way back home was also friendly but he was not as talkative. He arrived early to the hotel to pick us up and we were ready to go. He was also a very good driver and got us to the place we needed to be timely.

I use this transfer company from the Cancun airport to my resort about an hour south. I'm a solo…read morefemale traveler and was nervous about traveling alone. I was greeted outside of the airport by an agent and then walked to where my driver was. The driver was Tomas and he was very kind and talked to me about the area experiences and other resorts. I will always use this company as my transfer.