We took the Mexico Waterjets ferry from Playa to Cozumel at the last min (they held the 1:00 pm…read moreferry for us). The cost was $8.50 USD ida y vuelta (roundtrip). It takes about 45 min to make the crossing. Inside the ferry is nice enough, but it was kinda warm. A couple of my rellies got mareada (seasick) bc of the heat and the movement of the boat. However, the employees were very considerate and offered bags and sympathy. On the return, we sat on top outside and had better results. One of my rellies waited til we were on the dock to get sick. The 4 ferry companies run like clockwork every hour on the hour to/from Playa to Cozumel. Take a look at which one has the best price, I believe the service is comparable. In this case our choice was Mexico Waterjets.

One of two main ferries, they are known as WinJet around town (not Mexico Waterjets) which is why…read moreI'm only the fifth review). Basically they are orange and the other guys are yellow. Because they offer basically the same service, leaving from the same place, at the same time, they seem interchangable. They might be, but I rode with WinJet twice and I liked the friendly workers who seemed happy to be working there, the organization, and the looping video (upbeat music, information, ads, Senor Frijole aka Mr. Bean, etc). We were lucky and got on right away. One time we bought tickets just eight minutes before departure without issue. Another time, we were ten minutes late and managed to board. $9 one way and $15 round trip (recommended) as of 2/19. Buy your tickets directly from orange Winjet booths and make sure you aren't in some timeshare. I thought the 35 minute ferry ride itself would be part of the fun, but I guess I'm getting old... The February waters were choppy and two days later I still feel like I'm bobbing.

Nice area! Worth a visit if you have the time. Cute down town area. Tons of shopping an places to…read moreeat

Booked on the website and paid on the website in advance of our trip. Our driver was on the airport…read moreon time. It was pouring rain when we arrived, after meeting the driver, we all ran to the car. For my first trip to Mexico, this was a bit of a frightening experience. After dropping us off, our driver seemed busy and I handed him a tip and said thank you. 10 minutes later he is calling my husband repeatedly saying we didn't pay, when my husband told him we had a confirmation and paid on the website in advance. As we were waiting to check in and sitting with our guest services rep, the driver found us in the lobby and I told him we paid for this already and luckily had printed out my confirmation. He took a picture and sent it to his boss. This experience made me worried that they were not going to show up to drop us at the airport since we had booked round trip transportation. Unlike when we were arriving to Cancun, when we received confirmations about our upcoming transfer for departure we didn't receive one. I reached out the day before to make sure they would show and that they knew which lobby to get us from. The day of, the driver told us he was going to be 20 minutes late, 20 minutes turned into 40 minutes and I had asked my husband to reach out because at this point we were sitting in anxiety that we were going to miss our flight but the driver called to ask which lobby ( information we provided the day before). It was the last flight of the day. Our driver was also coughing quite a bit, and I regretted not putting on my mask like I should have because after we got out I felt sick the rest of the weekend. Based on this experience, I would not use this service again.

Small airport but well maintained and easily accessed. Good ground transport options. Check in area…read morecan be crowded but our line moved quickly. Security is well organized and we were through in about 10 minutes. The waiting area has a few stores and food places. There's also a Priority Plus lounge for members.

Each time there are improvements. The check-in process is as sophisticated as in the US and…read moresecurity checkpoint is very much what you would expected any international airport. Once inside security, there are a few places to shop, check out, duty-free options, and get a snack. The airport is very small, but it's hospitable and clean.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

We took the Progreso tour this past week as part of our Disney Magic spring break cruise, and it…read morewas absolutely fantastic. Our guide, Cas, did an outstanding job leading us through three planned stops--and even handled an unexpected bus switch with ease. She was knowledgeable, engaging, and shared fascinating insights from her Mayan heritage as we explored culturally significant sites. We'd highly recommend Tripping Cool and Cas to anyone looking for a memorable experience!

#carnivalcruise #cozumel Chef JC he is the best and Armando…read moreFausto and his team provides exceptional service. I have traveled abroad and visited Mexico a few times but have never experienced this level of unique customer centered experience. The VIP La Casa La Playa is an adults only experience When passing through Cozumel please visit, tell them Maurice sent you.

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

This is our 6 time staying at Cozumel Palace. The entire staff is always beyond amazing. So very…read morehelpful, anything and everything you need they are always happy to oblige. Today we had a late lunch at Flamingos. Jesus our waiter went out of his way to make us feel special and cared for. Thank you to everyone at Cozumel Palace.

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

Tried to run our card 2 times when renting. And tried to scam us out of our rental, do not recommendread more