We took the Mexico Waterjets ferry from Playa to Cozumel at the last min (they held the 1:00 pm…read moreferry for us). The cost was $8.50 USD ida y vuelta (roundtrip). It takes about 45 min to make the crossing. Inside the ferry is nice enough, but it was kinda warm. A couple of my rellies got mareada (seasick) bc of the heat and the movement of the boat. However, the employees were very considerate and offered bags and sympathy. On the return, we sat on top outside and had better results. One of my rellies waited til we were on the dock to get sick. The 4 ferry companies run like clockwork every hour on the hour to/from Playa to Cozumel. Take a look at which one has the best price, I believe the service is comparable. In this case our choice was Mexico Waterjets.

One of two main ferries, they are known as WinJet around town (not Mexico Waterjets) which is why…read moreI'm only the fifth review). Basically they are orange and the other guys are yellow. Because they offer basically the same service, leaving from the same place, at the same time, they seem interchangable. They might be, but I rode with WinJet twice and I liked the friendly workers who seemed happy to be working there, the organization, and the looping video (upbeat music, information, ads, Senor Frijole aka Mr. Bean, etc). We were lucky and got on right away. One time we bought tickets just eight minutes before departure without issue. Another time, we were ten minutes late and managed to board. $9 one way and $15 round trip (recommended) as of 2/19. Buy your tickets directly from orange Winjet booths and make sure you aren't in some timeshare. I thought the 35 minute ferry ride itself would be part of the fun, but I guess I'm getting old... The February waters were choppy and two days later I still feel like I'm bobbing.

GREAT experience! We booked them for our airport transfer to our Hotel in the Playa Del Carmen…read morearea. They were already waiting for us when we finally got out of the airport building (for first timers: They will NOT meet you inside the airport building. You have to grab your luggage, walk past all the Taxi and timeshare sales people and the second you step out of the building you will see the Meet Playa guys). The ride to Playa Del Carmen takes about 1hr and our family of 3 was very comfortable in their air conditioned van with plenty of room to spare. Upon arrival at the hotel, I was able to pay just half of the total fee (the other half was due upon return to the airport, something other airport transfer companies will NOT (!) do as they insist you pay everything upfront and then, if they don't pick you up from the hotel to take you back to the airport, well, tough luck... Our return to the airport was just as smooth: We checked out of the hotel and the Meet Playa guy was already waiting for us. All in all, this was a clear "10/10 experience", and did I already mention that these guys were $20 cheaper than all the other airport transportation companies?

Booked on the website and paid on the website in advance of our trip. Our driver was on the airport…read moreon time. It was pouring rain when we arrived, after meeting the driver, we all ran to the car. For my first trip to Mexico, this was a bit of a frightening experience. After dropping us off, our driver seemed busy and I handed him a tip and said thank you. 10 minutes later he is calling my husband repeatedly saying we didn't pay, when my husband told him we had a confirmation and paid on the website in advance. As we were waiting to check in and sitting with our guest services rep, the driver found us in the lobby and I told him we paid for this already and luckily had printed out my confirmation. He took a picture and sent it to his boss. This experience made me worried that they were not going to show up to drop us at the airport since we had booked round trip transportation. Unlike when we were arriving to Cancun, when we received confirmations about our upcoming transfer for departure we didn't receive one. I reached out the day before to make sure they would show and that they knew which lobby to get us from. The day of, the driver told us he was going to be 20 minutes late, 20 minutes turned into 40 minutes and I had asked my husband to reach out because at this point we were sitting in anxiety that we were going to miss our flight but the driver called to ask which lobby ( information we provided the day before). It was the last flight of the day. Our driver was also coughing quite a bit, and I regretted not putting on my mask like I should have because after we got out I felt sick the rest of the weekend. Based on this experience, I would not use this service again.

Super easy to navigate and get to your gates…read more Only 2 places to eat. A starbucks or a burger joint. A couple of places to buy snacks. If you want anything healthy. You will not find it here.

Each time there are improvements. The check-in process is as sophisticated as in the US and…read moresecurity checkpoint is very much what you would expected any international airport. Once inside security, there are a few places to shop, check out, duty-free options, and get a snack. The airport is very small, but it's hospitable and clean.

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Super excellent service from beginning to end! We took Happy Shuttle to our Resort round trip…read morewithout any issues! Hernan Raigosa was our driver back to the airport from the resort and he was AMAZING! He ensured our experience was top notch! Hernan was well versed in the local landmarks and surrounding excursions. Hats off to this hardworking driver!!

I did the ushuaia club experience with Calvin Harris theoufh Virgin Voyages! My guide was…read morePilar..she was absolutely amazing along with the 2 young men that helped her. She was fun, full of energy, organized and really enhanced my experience in ibiza! On time and helpful!

We took the Progreso tour this past week as part of our Disney Magic spring break cruise, and it…read morewas absolutely fantastic. Our guide, Cas, did an outstanding job leading us through three planned stops--and even handled an unexpected bus switch with ease. She was knowledgeable, engaging, and shared fascinating insights from her Mayan heritage as we explored culturally significant sites. We'd highly recommend Tripping Cool and Cas to anyone looking for a memorable experience!

First I want to say that this review is long overdue and I apologize to all the wonderful people…read morewho work at the Cozumel Palace for the delay. This is a very lengthy review, but I try to cover ad much as possible about my exceptional experiences. My family and I have gone there twice in one year, because we had such an amazing experience during our first visit in November of 2023. This past March of 2024 was our second visit and like I said, it was amazing. Not only did the staff remember us, but they made sure we knew that and made us feel super special. I've read a lot of reviews from other visitors and I have to say that some of their grievances are clearly due to a lack of research. First off, this property never claims to have a beach. Cozumel is known as one of the best places in the world for diving and snorkeling and this property offers excellent opportunities to experience both. Secondly, the shows; personally, I appreciate the fact that they give local talents a chance to show off their God-given skills and to teach tourists all about Mexican/Cozumel culture and history. Some people have called the shows "corny" or "cheesy." If you want Cirque du Soleil or something like that, go find it somewhere else. Not only do I greatly appreciate the variety of shows and the fact that they have one almost every night, but I also appreciate the fact that they are family-friendly. Thirdly, the cleanliness of this resort is impecable and I'm very picky about the cleanliness of places I stay at. Hats off to all of the cleaning and maintenance staff. I'll also highlight how easy, fast, and efficient it is to request maintenance through the app and be greeted with a friendly maintenance member within minutes of putting in the request. The fourth thing is the food. This one I can somewhat agree with some of the reviews, but mostly disagree. Yes, they have some things that are not good, but there is something for everyone and this resort offers an array of delicious options. If you don't like something, just mention it to a staff member and I guarantee you (based on my personal experience) they will go above and beyond to make it right. With this being said, I'll start my shoutouts: First off to Chef Elias Amor whom is no longer at that location, but is making families happy at another Palace resort with his incredible culinary talents. Next, I'd like to give a special thanks to Paola whom was the first person to remember my family and I, setting iff a chain reaction of exceptional service from The very first day of our visit in March. To Johnny, who made our anniversary dinner extra special by giving my wife and I a "Mayan coffee" show by the water. A very special shoutout to Mariana for checking on us every day to make sure we were having the best possible vacation and also to Alvaro for having such a wonderful F&B team. My "tocayo" Ivan for just being so kind to us in general and never missing the opportunity to ask us how our day was going. Thank you to Carmen, Pablo, Elizabeth, and Martha for their exceptional food service. Thank you to Enrique and Giovanni for slinging out the best drinks on the property. Thank you to Israel for accompanying us at the beginning and end of such an awesome and relaxing trip to Tulum. Thank you to David and Leslie for taking such great care of us during our kayaking and snorkeling experiences and thank you to Fernando for teaching us how to scuba dive. Last but certainly not least, a very warm and special thanks to Mayra, Alessandra, Angel, and Katya at Sweet & Coffee for working so hard day and night to make everyone delicious coffee, sandwiches, and snacks. Without all the hard work of the above mentioned staff member and of those I didn't mention, my last two visits to Cozumel would not have been so amazing. I can't wait to go back for a third time in the near future and I obviously highly recommend Cozumel Palace.

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

Awesome guys they handles any issue and question and even me keeping the car an extra 3 daysread more