If you're looking for a budget-friendly, all-inclusive resort with decent views, this could be a…read moresuitable option. However, based on my experience, I wouldn't return--and I wouldn't recommend it to friends or clients.
**Accommodations**
We wanted to book a Family Suite, but it was unavailable for our dates. Our Travel Agent recommended that we stay in a "Premium Deluxe Privileged Suite," which left me wondering what the standard rooms looked like because this room was anything but premium or deluxe. It was small, the view overlooked a roof, and it was noisy due to its close proximity to the nighttime lounge. The one saving grace: it was clean.
**Activities**
Activities were underwhelming. The staff were polite, but interactions often felt forced. We skipped the poolside games and had to go on a bit of a scavenger hunt to find tennis rackets and balls when we were ready to play. The mini-golf area was located on a hot rooftop along with the tennis courts, poorly marked and hard to find. The snorkeling was a major disappointment--there were no fish, and the rocky sea floor made it uncomfortable for the kids. We had to carry them to more comfortable spots. Kayaking required a reservation, but we couldn't get one. One of the most frustrating moments was arriving at the bracelet-making activity only to find no one there. After waiting and tracking down staff, we learned (15 minutes in) that it was somewhere different than listed on the schedule and was already over. We were told to try again the next day which we did, but surprisingly, I was told it was meant for adults due to limited materials. I couldn't quite follow but the kids were able to participate. I couldn't but I was able to assist them.
**Dining**
Food was decent overall, but the reservation system was frustrating. Like many all-inclusives, most restaurants required reservations but getting one was nearly impossible. Everything was booked for the week, except one day. The first night, we stumbled into the Hibachi restaurant early and were seated with another group. That was the only way we were able to experience one restaurant. On our reserved dining day, we were delayed returning from Xel-Ha and missed our time. There was no flexibility or sympathy--the answer was simply, "We're full." Back to the buffet.
As Privileged guests, we had access to Bloved, which didn't require a reservation. While the menu was limited, the service and food were solid. Buffets were very basic and lacked authentic Mexican or international flair--it's clearly tailored to foreigners.
**Kids Club**
This was one of the biggest disappointments. At other resorts, our kids never wanted to leave the Kids Club. Here, they called us to pick them up after just an hour. The Club took a midday break for lunch and on the first day, they closed at 12 PM, despite the schedule saying lunch was at 1 PM. Our kids liked it enough, but weren't eager to return.
Staff engagement was hit or miss. One attendant was constantly on her phone during pickup. On our last day, however, a different staff member provided a much warmer and attentive experience.
**Pool**
The pool area was also frustrating. Like many resorts, guests "reserve" chairs early with towels--but here, the seating shortage was excessive. There was plenty of space to add more lounge chairs, but the resort simply hadn't. By day three, I realized I had to claim seats first thing in the morning before breakfast just to have a spot.
**Spa**
Privileged guests receive one free visit to the water circuit, which includes the sauna, steam room, showers, and relaxation pool. This was the highlight of my trip--peaceful and rejuvenating. Unfortunately, I wasn't able to schedule any additional services, as appointments were fully booked by the time I went. The staff were professional, though not particularly warm--perhaps because I wasn't buying anything. My husband used the gym daily and had no complaints.
**Final Thoughts**
This resort might work for travelers focused solely on price and basic amenities. But if you're looking for high-quality experiences, engaging activities, and consistent service, this isn't the place.
