THE BEST! My Mom and I recently took a girls trip down to…read morePuerto Aventura and booked Memo for our airport transportation, and tours to see some local attractions. We were absolutely thrilled with the whole experience. Memo's airport transportation was prompt, professional, safe, and seamless. We really appreciated the wonderful communication he provided, as well as his excellent hospitality. His vehicles are clean and well maintained. Memo made our travels completely stress free and enjoyable! The tours we experienced with Memo were absolutely phenomenal! Not only were we able to see the amazing sights of the area, Memo's local knowledge created a once of a lifetime experience everywhere we went. Memo himself is such an incredible person. He is kind, fun, professional and so very knowledgeable. He is just a wonderful person to be around! We definitely recommend Memo for any and all services he offers for anyone looking for a wonderful experience on their trip. Thank you Memo! Kristy & Ann

THE BEST TIME EVER!!! Memo and his staff were awesome…read more Picked us up from the airport and did the Tours. Very professional and safe and you will laugh and enjoy your day more than others. You will get in front of the huge crowds that come but it's amazing how much you can do in 1 day. We did 2 tour packages! I would recommend them all really.

One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Staff was great, coffee shop was nice, beds were comfy but the restaurant situation on a rotating…read morebasis was very frustrating for an all inclusive.

Arguably the worst resort we've ever been to. We live locally and have been exploring venues for…read moreour upcoming wedding. From the outside and wedding brochure, this hotel looked like a contender so we went for a guest pass. We normally are able to purchase guest passes for the day by going to the counter of any all inclusive. We approached the gate and we were put on the phone to the reception who told us they could not offer a guest pass today because they had "several check outs" - not sure what that has to do with it but, ok. I even explained that we were there to PAY for the day to look at venue space for our upcoming wedding for 60 ppl and she still repeated it wasn't possible and I can "email the wedding department for a tour". I looked online while standing there and was able to book it on my phone and they then allowed us to enter. Terrible customer service and the first of many red flags. We arrived and went to go sit down for breakfast and there was a line out of the door, everyone sweating while they seated guests at an alarmingly slow rate. A teenager fainted from the heat and blocked the entrance to the restaurant, causing an even larger delay. (the teenager was fine and they just left him laying in the entrance, we're glad he was okay, but he could've moved to allow guests to exit and enter). The food was terrible and almost uneatable. We were able to pour our own mimosas so that helped us get through the experience. We then tried out the "swim up bar". The swim up bar actually had no bartender so you had to get out and go around to the dry side to order a drink. The bartender was pleasant and efficient at least. There was hair, leaves, and all sorts of debris floating all over the pool. This hotel doesn't have a beach. it's a lagoon with a lot of seaweed so we just sat at a table and had drinks most of the day. There are also a LOT of children at this resort which is fine if you're looking for something really family friendly. When it was time for our day pass to end, we approached the desk to get our IDs back and the receptionist who originally said we couldn't have a day pass is now demanding I send her an email with my day pass reservation before she returns my IDs to me. Thankfully, my husband was able to get our IDs so we could get out of there. After our terrible experience, we've heard that they are potentially closing and have not been paying vendors correctly so we're very glad we went to see for ourselves before booking a wedding at this hotel. It is dark, dated, and not enjoyable. The area of Puerto Aventuras is lovely and the hotel next door, Catalonia, is far better for an even better price.

Nice area! Worth a visit if you have the time. Cute down town area. Tons of shopping an places to…read moreeat

Booked on the website and paid on the website in advance of our trip. Our driver was on the airport…read moreon time. It was pouring rain when we arrived, after meeting the driver, we all ran to the car. For my first trip to Mexico, this was a bit of a frightening experience. After dropping us off, our driver seemed busy and I handed him a tip and said thank you. 10 minutes later he is calling my husband repeatedly saying we didn't pay, when my husband told him we had a confirmation and paid on the website in advance. As we were waiting to check in and sitting with our guest services rep, the driver found us in the lobby and I told him we paid for this already and luckily had printed out my confirmation. He took a picture and sent it to his boss. This experience made me worried that they were not going to show up to drop us at the airport since we had booked round trip transportation. Unlike when we were arriving to Cancun, when we received confirmations about our upcoming transfer for departure we didn't receive one. I reached out the day before to make sure they would show and that they knew which lobby to get us from. The day of, the driver told us he was going to be 20 minutes late, 20 minutes turned into 40 minutes and I had asked my husband to reach out because at this point we were sitting in anxiety that we were going to miss our flight but the driver called to ask which lobby ( information we provided the day before). It was the last flight of the day. Our driver was also coughing quite a bit, and I regretted not putting on my mask like I should have because after we got out I felt sick the rest of the weekend. Based on this experience, I would not use this service again.

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.

We stayed at this resort for 7 days and our experienced was not good. We've upgraded our room to…read morePrivileged to have broken lamps, no handle on bathroom door and unable to book dinner at Ala Carte restaurants. Privileged pool and beach restrictions was not enforced. Towel exchange closes at 5pm and pool closes at 7pm. The Privileged pool should be open for at least till 10pm considering guest are unable to go to beach due to seaweed and you usually arrived at resort past 7pm after excursion. Alcohol drinks were very mild and inconsistent depends on what bar you're getting it from. Our room service did not show up, so we ended up leaving the resort early morning without breakfast for excursion. The only thing I liked at our stay was the Alegria Spa as the massage was very relaxing. Definitely not going back here.

Never again This was the worst vacation we have ever had…read more We have visited Mexico more than 20 times and have always enjoyed our trips, but this experience at Catalonia Riviera Maya last week was extremely disappointing. The service was poor, the food was terrible, every day the same food in the buffet and the biggest problem of all was the beach. There was essentially no beach at all. Instead of a beautiful Caribbean shoreline, there was a small area full of seaweed that smelled awful. Every day, a few workers tried to remove the seaweed by hand with shovels, but the situation was impossible to improve. We chose this resort because we wanted to swim in the Caribbean Sea, not spend our vacation in a pool. Unfortunately, the sea was completely unusable. The pools were also disappointing. They were not clean, we noticed hair floating in the water, and there were many intoxicated guests throughout the day, which made the atmosphere unpleasant. In our opinion, this resort does not deserve a 5-star rating. We would rate it no higher than 1 star. After more than 20 wondertul trips to Mexico, this vacation was such a negative experience that it has made us reconsider returning. The number one issue was the lack of a usable beach. We came for the sea, and that was the biggest disappointment of all. Never again

This spot can be more better. Loved their part that theres for Adult only side but it looks like…read moreits an easy access for below 18yrs. But i wish there more easy access on some and snacks (here u have to go in a restaurant to get some or front entrance by the coffee shop) I wish there more day activities for adult other than the pool or beaches. I was hoping for more entertainment during day time or evening time. There bath on the roof where we stayed was a struggle. It took us awhile to figure out the nobs (for water & massage). We also got locked out, good thing we figured it out how to maneuver the door nod ‍

Do not waste your time and money here. Hot tubs? All cold. Did your resort booking include $200/day…read morecredit? Good luck figuring out what you can use it on. Grifters, scam artists... nickel and dime you to death. AVOID THIS PLACE. DO NOT BOOK THROUGH COSTCO. CostCo should stop doing business with this place. There is ONE activity; sit on your butt and drink. Pools are cold too. Warmest water was the lagoon... Food is TERRIBLE. Rooms are rundown, dirty, and TINY after they put a stupid spa tub in every room that doesn't even work. 4 buildings with hot water not working. Go ANYWHERE else. Using AI photos to sell reservations, look at my included AI SLOP from THEIR website. The actual resort DOES NOT look like the photos online. Rooms: Rooms are dirty and need updated. Nearby activities: There is NOTHING to do at the resort. Include off-resort activities in your planning and after you see what the resort costs are plus costs to not be bored for 7 days? Anyplace else is a better value. Safety: Not sure what is in place to keep underage kids from drinking. Kids clearly seemed intoxicated. Did not seem safe. Walkability: They do have lots of golf carts wildly racing around the property full of drunk people and families... Drivers are staff and aren't intoxicated, just in a hurry? Food & drinks: Drinks are good. It's all they have. Food is gross in the Marketplace. Fries and chicken tenders were good poolside. Noteworthy details: Seriously... GO.ANYWHERE.ELSE! You will not be sorry. I am on day 2 of 7 and if they told me I could get on a shuttle and leave right now, even with no refund, I would go in a heartbeat. If you love this place... cool. Enjoy.

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.