I don't give out that fifth star easily... but these guys EARNED it!…read more My wife and I tend to avoid pre-packaged ANYTHING. We choose AirBnB's over hotels, never stay at resorts, eat where the locals do, and avoid tourist traps like (place your favorite cliché here.) That said, we also want the skinny on what makes a World Heritage Site a... well, World Heritage Site. So after lots of soul-searching (and Web browsing), we opted to give these guys a shot ....and they hit it out of the park! First: Communication. Emails were plentiful and articulate. Important information (what to bring, where to meet, etc.) was highlighted in yellow. Second: Customer service. From the moment we met at the pick-up point (two minutes before the appointed time) until the drop-off, the staff was absolutely gracious, knowledgeable, helpful and just nice to be around. Third: The ambiance. Everything about the tour (this one to Chichén Itzá) was outstanding. There were 15 tourists and two staff in a late-model, well-maintained 21-passenger van. The air conditioning made the ride very comfortable (as did the shock absorbers!). Edér, our guide and a native of Tabasco, was clearly well-versed on the history of the Yucatán Peninsula, the history of the Maya, and the cultural artifacts that really add "color" to a tour. His English was accented but flawless... and he spoke at a volume that really made everyone WANT to listen... modulating his voice the way I do in my classroom, and I teach 6th grade! ;-) The extras. Our trip included, beside the stated objective of visiting Chichén Itzá, a sandwich on the way to the site (yummy!); a visit to a cenote (a flooded sinkhole where you may swim in a cave - we went to one called "Xkeken"), a luncheon (an over-the-top buffet at a hacienda near the cenote) and some free time in the colonial city of Valladolid - where we had been promised no pressure to shop anywhere - and were rewarded with a drop off in the city plaza, and 40 minutes to wander aimlessly (or do whatever called to you, even if it was to go shopping). The necessaries: Many Americans are advised not to drink tap water in Mexico... to stick to bottled water. These guys had enough 1/2 liter bottles on board for each of us to have a dozen apiece, if we'd wanted! (Soft drinks, too) ...and that water has got to go somewhere - so please pardon my indiscretion, but the restroom stops were strategically located as often as necessary, and even several were skipped simply because no one had needed them. So don't worry about being trapped in a van, having drunk your fill with no relief in sight! These guys have planned it WELL. I'd be remiss if I didn't mention our driver, José: the consummate professional. He negotiated every speed bump, every parking lot and every tight squeeze with aplomb. Kudos to José, and to Edér! WELL DONE, YUKATREKS! We'll certainly use your services the next time we visit the Mayan Riviera!

My hubby and I have been to Mexico before, and once took a 40 person bus to the Tulum Ruins…read more.. never again! My review closely resembles Ruben G, so take a look at his review. It was an intimate group of about 12 or so, and we learned so much from Eder. The ride to the ruins felt like nothing since we were so entrapped with all of the information he provided to us about Mayan culture on the way there. This trip was well worth every penny! I know many people recommend to rent a car and drive to the ruins, but our history lesson made all the difference. And we obviously don't know the roads that well, so this made us feel safer. This was the best tour company I've ever used in Mexico and would recommend them to anyone!

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

We stayed at the new Xcaret resort in Playa del Carmen and the tours were included in the all…read moreinclusive price for the hotel. I must say that the tour bus was amazing! It was huge, air conditioned, included lunch, beer, drinks and even breakfast. Our tour guide spoke perfect English and was great. They even had another guide who did the tour in Spanish. We loved our guide Fabian! He made us laugh and was very knowledgeable about the Mayan culture. We went to Chichén Itzá and also had another stop at a ancient Cenote. I highly recommend Xcaret for their tours!

Two and a half stars...WTH?! Ok, let me first start off by saying that we did two tours with this…read morecompany when we were in Cancun and both were AMAZING! First, we did the Chichen Itza experience, which brought you to a Mayan Village, a sink hole you can swim in and then to Chichen Itza to do a tour of the pyramids and such. Chichen Itza is about 2 1/2 hours from Cancun and it's nothing short of amazing! Our tour guide was funny and SUPER knowledgeable and it was an incredible experience. It's tough getting up that early in the morning but it's worth it...and every penny we paid to do this. The next thing we did was the Xcaret Park. This place is COOL! They have a bird area that's huge and you can get up close to the birds. They also have a butterfly area with the most beautiful butterflies that fly all around you. So cool! We also did the underground river, which allows you to swim in...well, an underground river. It was tons of fun. There's also a little beach area with sand and hammocks so you can relax and listen to the waves crash. They thought of everything at this place. It's really amazing and I highly recommend it. I'm not sure why this company has poor reviews...their prices are reasonable and the tours are awesome!

During our time in Rivera Maya, we booked an excursion with Alltournative to check out Coba ruins…read moreand the Mayan area. First, we started off in a Mayan town where we began our adventure. We did 2 ziplines, canoed, swam in the Cenote, and ate a delicious meal. Our tour guide Tonica was outstanding, explaining to us the culture of the Mayans and the history of the area. No phone are allowed during this portion, but there are lockers available to store your things. Our 2nd stop was at the Coba ruins, where we saw the Mayan temples in the town of Coba. It was a long walk to the main temple, but it was a cool experience and beautiful architecture to see. The whole trip was an all day adventure, but well worth it! Definitely recommend if your looking to learn about the culture of the area and the people who live here! :-)

This excursion was the highlight of the trip for myself and my 3 girlfriends. We were staying in…read moreCancun and it took us about an hour and half to get to Alltournative but it was so worth it! Our guide, Erik, could not have been more of a delight. He was so friendly and made the whole experience that much more incredible. His knowledge of the site and his safety tips helped us at each event. While we were there we went through several ziplines, snorkeled through ancient cenotes, rappelled, and got to eat some delicious and authentic Mexican food. I absolutely recommend this excursion for anyone looking for something exciting on their trip.

We were looking for Paddle Board Rentals or SUP as everyone back home calls them. My friend Tori…read moredid the research as she also needed a Private Paddle Board Lesson and she found Playa Standup Paddle. The cool thing was we really didn't want to Paddle Board on the beach in Playa mainly because of all the boats and Jet Skis. So they offered us an option to go Paddle Boarding offsite. Well, then we started talking and we found out that they do custom tours. Which was incredible because we didn't want to rent a car and we didn't want to be stuck on a bus touring around as we would not have control of our time. So, get this they took us to Tulum in the morning, they let us go at our own pace. They told us, this is your day, your time, you choose how to spend it. Come on, who does that... They do. After Tulum we went to this place that was like a screen saver to Paddle Board called Xpu-Ha. We had lunch there also because after doing some SUP and walking Tulum, we were all Hangry, haha. From there we went to Yal Ku, OMG another breathtaking place. It's a Lagoon with crystal clear waters and tons of fish. We snorkels there. So we went to some amazing Ruins, Paddle Boarded on an insane beach and Snorkeled in a beautiful lagoon. Plus they provided transportation, lunch and Cerveza... It was 4 of us, and only $129 each which was all inclusive. Looking back at it, we all agreed we would have paid double as they gave us such a memorable experience and allowed us to dictate our own schedule. Great company, we feel we made memories and friends for life. Give your business to this boutique agency, Great choice...

From the owner: We have a unique offering here in Playa Del Carmen. Yes, we Rent SUP - Stand Up Paddle Boards and…read moreOffer Private Standup Paddle Board Lessons. However, we can rent and give Paddle Board Lessons here on the beach in Playa or we can do a destination Paddle Board Session / Lesson which can be incredible. We also do Private Tours such as Snorkel Tours, Cenotes, Ruins or a combination of activities putting you in the drivers seat of your personal, family or group adventure. Trust us, much better than rushing around on a schedule in a bus. We are a boutique Travel Business and my wife and I have been in the Ocean our whole life and natural born explorers and Tour Guide to many. We grew up surfing, snorkeling and fishing in Southern California then started Paddle Boarding in Hawaii about 2007.We were addicted to SUP immediately. My wife and I have made it a point to live a lifestyle that allows us to share our unique experiences with as many people as possible and chose from that in the Beautiful Mexican Riviera. We opened a Paddle Board & Adventure Business Tour in Playa Del Carmen because we absolutely love this area and what a perfect location to launch a day of amazing activities from. So, you can just Paddle Board or you can Paddle Board in Puerto Adventuras in the morning, head over to Tulum to tour the ruins then go to Yal Ku Logoon for an afternoon Snorkel Tour. Contact us for Paddle Boarding and more. Don't forget to ask about our Sunrise & Full Moon Evening Paddles.

We took the Progreso tour this past week as part of our Disney Magic spring break cruise, and it…read morewas absolutely fantastic. Our guide, Cas, did an outstanding job leading us through three planned stops--and even handled an unexpected bus switch with ease. She was knowledgeable, engaging, and shared fascinating insights from her Mayan heritage as we explored culturally significant sites. We'd highly recommend Tripping Cool and Cas to anyone looking for a memorable experience!

#carnivalcruise #cozumel Chef JC he is the best and Armando…read moreFausto and his team provides exceptional service. I have traveled abroad and visited Mexico a few times but have never experienced this level of unique customer centered experience. The VIP La Casa La Playa is an adults only experience When passing through Cozumel please visit, tell them Maurice sent you.

The trips with Underwater Mexico were incredible! Rolien and Antonio are wonderful people who…read morereally care about their guests. We enjoyed every trip and we gained two new friends. We had a fantastic time! We did 3 trips with Underwater Mexico. We went on a Cenotes tour and visited Chichen Itzá, and Sian Ka'an. In addition to these trips, we did several dives with Antonio (including our Open Water, Advanced Open Water, Cozumel, etc). Antonio is a great diver and a natural teacher. If your dive skills are a little rusty, diving with Antonio is great! Since we're now done with our certifications, we're going bull shark diving with Antonio next week and we're looking forward to that. The private trips were customized for what we wanted to do. We had so much fun on the Cenotes tour that we booked the others. I highly recommend Underwater Mexico if you're looking for a personalized and private tour. We've been in Mexico now for 3 months and I haven't found another company that offers the services of Underwater Mexico for the price. Rolien speaks at least 4 languages (English, Spanish, Dutch, German) and there are probably others. She is a thoughtful host and a fantastic planner. The trips felt like you were traveling with an old friend who happen to know the area very well. I can't wait to come back to Mexico and do more trips with Rolien. The dry cenote was jaw droppingly stunning. At Chichen Itza, we had the right amount of history from Kristel and were able to imagine how people lived in the Mayan civilization. At Sian Ka'an (Mayan for where the sky is born) saw a lot of dolphins and turtles and got very close.. it was an amazing experience to see a dolphin family go hunting and turtles surface multiple times in the wild. Rolien planned the trips so that they are eco-friendly. They care about animals and the environment. She brought reusable lunch boxes and reusable water bottles. She loves animals and protects them (makes sure that tourists don't touch them, feed them, or step on reefs). Some tours allow a lot of these things to happen so that the guests will write a great review and post that "instagram" picture. I like that it's more important for Rolien to do the right thing than get these "instagram" pictures. Underwater Mexico is more expensive than big bus tours because of the personalized experience, but still affordable. For an extra $50-100 per person vs. what you get from the mass tour sellers (depending on the type of tour), the quality of the experience and service was well worth it. When on vacation, the last thing we wanted to do was to be packed in a big bus and feel like we were being herded through the different sites. Some of the private tours that we got quotes for were absurdly expensive. Underwater Mexico is extra vs. the big bus tours, but not as expensive as the luxury private tours that just have insane prices. The private tour was even more invaluable in these times of COVID-19. In the tours, we were able to stay longer at the places where we wanted and skip ahead of parts that we had less interest in. No random shop pit stop. For breakfast, there were different menus and they made a vegan breakfast for my fiancé. Rolien wants every single guest to have the best time and she customized the trip for what people want to do. When we had bad weather coming, she was proactive in rescheduling for days with better weather, so we would enjoy the day more (which we did). I think Rolien's level of service is nothing I've seen before in Mexico where it feels like people just want to take your money without care for the quality of the experience. We can't wait to come back in the spring and book more excursions!

Absolutely fantastic trip to swim with whale sharks! Great communication with the company and it…read morewas a small group. Everything is included so I didn't need to worry about fees, lunch, or even drinks. I'm so excited to get the photos and videos back that show us swimming with the sharks. I was taken care of and will recommend this company to everyone who wants to see whale sharks up close!

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

Our group of 8 friends booked the excursion with the cenote and sea turtle snorkeling recently…read more Booking was easy through Viator, a bit pricey but worth the experience. We were picked up from our resort right at 7 am and then we made our way to the Cancun Adventures office to wait for two other couples from other resorts. This ended up taking quite a bit of time, but thankfully there is a coffee shop next door where we got some caffeine and a snack. They did offer us cold bottled water and bananas on the bus (I would bring extra snacks because by the time we finished at the cenote I was starving and had to pay $6 for a small bag of chips at the cenote). The bus was pretty crowded with 12 people, and driving back into the jungle to the cenote was VERY bumpy. Be sure to take some dramamine if you get car sick! Omar was our guide and he was amazing. He told us about the area of Mexico we were in, and talked about the cenotes and what we could expect at each stop. Once we got to the cenote, we were offered a Mayan blessing, showered off, and headed into the cenote. They do not allow any photos or devices in the cenote. (They provide a locker for your stuff.) Once you get into the cenote they take your photos, which was kitschy and VERY expensive ($50 for one photo), but I get it's part of the tour. I absolutely loved the cenote experience itself - it was so cool to learn about and Omar's background in biology made it very informative. This part was about an hour, then you could shop a bit (they are pretty pushy but you can politely decline). Then we headed on to the snorkeling portion. I personally don't really love snorkeling, but it was fun to see the turtles! We saw about 4 or 5, but it was a bit chaotic with other groups everywhere. Then we headed to the beach club for lunch. This private beach was peaceful and the food was delicious. I personally loved the beef burrito. Mix the hibiscus and lemonade half and half for a tasty beverage. There are some areas to relax and changing rooms, so bring dry clothes to change into if you want. Pack a towel! Overall the tour took much longer than I was expecting, so be sure to plan for that if you have a dinner reservation or other evening plans. But I loved the experience and Omar was awesome.

Catamaran tour! This was so much fun! Cancun Adventures…read morecame and picked us up at the hotel, drove us waaay across town to a beach, where we boarded a catamaran, which took us to and from Isla Mujeres, while they jammed American rock music, and served up free beer and tequila shots. Along the way, we stopped at the underwater museum, where we snorkeled up to some of the artwork, and took in the sights of bright, vibrant coral reefs and amazing fish. On board, they served up sandwiches, and sweets, and snacks. The staff was super friendly, and got through the drunk as touristas as fast as possible. They provided all the equipment needed for snorkeling. There were more people on board than expected. I'd say maybe 65 people on board each catamaran. It wasn't exactly a private tour.

This is such a fun tour and beautiful tour of the island! We had a wonderful guide, Sergio, who…read moremade the trip more interactive! He sat and talked with the entire group and got to know us all. Amazing job!!

Rebecca the Guide was amazing . Very knowledgeable and take a pretty good photo! Carlos are driver…read morewas just as amazing