We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

I would use USA Transfers again and again. Drivers were wonderful and on time for pick up…read more This has nothing to do with the company but a good thing to know. When you book your flight that there can be rush hour traffic in the hotel zone. The bridge opening could help with the traffic. The AC was running and was great to have on full blast from the heat. They even sent a VIP van to our hotel because they said they were in the area so not garuntee for that type of car but was a great surprise. For pick up at the airport they were a little hidden and at the back of all the pick up transfers so had to do a little bit of looking. Used the WhatsApp concierge to try and find them but didn't need it in the long run.

If you are planning an upcoming trip to the Yucatán Peninsula and are looking for reasonably…read morepriced, punctual, courteous, and hassle-free airport transportation, highly recommend reserving with the folks at El Nopal. Our pick up and drop off commutes were seamless. Look for their friendly staff in the light green shirts.

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

We booked a ride online from Cancun airport to our hotel. It was easy to find them, we did have to…read morewait 20-30 minutes for our shuttle to be ready but the driver was friendly and it was a decent price. Would book again

Playadelcarmentours.com is a website offering multiple services. I went on shared fishing trip (6…read morepeople, around $180,- each) with them, was the worst one I have experienced. In a nutshell, we went trolling the first two hours (us watching the mate adjusting his line for 2 hours, no bites at all, sitting in Diesel fumes, I could have told him after 1 hour). Then they finally gave up and started to adjust the rods for bottom fishing, i was thinking we finally get to fish, but no. It was our mate and captain doing the fishing, when there finally was a bit, they would handle the rod over and let us reel it in, that was it. We had a few bites, each one of us got to reel in one time (one guy never even touched a rod). After an hour it was back to trolling and back into the marina (I have a feeling they really wanted to catch something big and that probably makes them more money than our tips). Essentially, we all paid good $ to watch those 2 guys fish (Double trouble was the boat) for 4 hours. Don't do it is all I can say, waste of money and time.

This company totally ruined my visit to Playa del Carmen by failing to pick me up at my hotel for a…read morescheduled trip to Chitzen Itza. First they tried to tell me that their driver confirmed he had me in his van, then that he went to the wrong hotel. In short, no trip for me! I will be disputing the credit card charge. Stay away from this tour company!

I have used this company many times and I believe that says something important. They are always…read moreon time for pick at home. They will be there when my plane arrival time has changed due to delays. Their equipment is always clean. Their drivers always polite and helpful. I have no reason to use any other service. What else is there to add? It's a great company.

I was pleased to have used this company. They are used through Aqua Live resort in Cancun. This…read morecompany is awesome! Jose was our driver and he was a great driver and very friendly. He was easy to see when we walked outside of the airport. He greeted us with a smile and lead us to the can. Jose was a pleasant man the whole ride. He made jokes and spoke pretty good English. At the end of the ride he gave us our bill, we paid it and then we received a receipt. If you need someone to take you to a resort.. this is the way to go!

Extremely racist bus company that refuses to service black people. Had issues with them both in…read moreCancun and Playa Del Carmen. The ticket taker at Cancun wouldn't let me buy a ticket with credit card but proceeded to offer the machine to everyone White and Hispanice after me. The ticket taker at PDC wouldn't service me in line. As soon as I got out of the line, she came back to her window. Also saw a bus driver being rude to another Black couple. They clearly do not want the service of Black individuals so if you are, then its best to find another bus service.

Be careful with the people who train to buy the tickets, they took money out of my backpack. I felt…read morelittle pushes, but I didn't give them importance since they say it's very safe and they never steal. But today it was my turn. BE CAREFUL AND DO NOT TRUST CHILDREN OR PEOPLE OF THE ELDERLY. Since a child and an elderly person were the ones who were behind pushing.