Office staff is very professional and courteous from those who check patients in and those who…read moreassist the doctors. I've been a patient at this office for years and am very pleased with Dr. Dowdall who replaced Dr. Schuck after his retirement. He is very thorough and answers any questions with clarity and patience. I highly recommend him!

I've been having my eyes checked annually here for many years. Dr. Schuck is wonderful and very…read morethorough. The staff are also great and are quick and efficient. I highly recommend this center for all your vision needs.

After wearing glasses almost my entire life I never had an eye doctor that I actually liked until…read morethis one. I at sold glasses. They're cheap with a huge selection. I was sad when many vision insurance changed and I could no longer go there. After Walmart I tried Lens Crafters which I hated! Comparing this place with both of those places, the doctor is way friendlier. They have convenient times for appointments. They're cheaper than Lens Crafters, but not as cheap as Walmart... or maybe it's just that they don't have as large of a selection as Walmart. One thing they do differently is that you don't look at the wall to find your own glasses. You give them some information on what you'd like, then they bring you a bunch of glasses to try. I can't decide if I like this better or not but I did get glasses that I like and I didn't take nearly as long picking them out since I didn't have to find them on my own. Overall I'd say I like this place over most Eye Doctors and would recommend them to anyone.

I visited Edgewood Eye Center for the second time today and had such a positive experience that I…read morewanted to write a review. The first time was in December and I got my normal eye exam. I was able to get an appointment quickly and thought the office staff and doctor were nice and on time. It was a great visit. Today I visited again with my son who is about three years old. I was a little nervous for my toddler to go through the exam and get his eyes dilated, but had some concerns about his eyesight and so thought it was for the best. Everyone in the office greeted him and helped him feel comfortable before and during his exam. The administrative staff gave him special attention and told him he was brave during the dilation process and offered stickers to distract him. The staff person that started the exam and the doctor both were excellent with him and made him feel comfortable the whole time. It was such a relief to me that they made the process so easy!

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

Absolutely LOVE this place! The ladies there are always so nice and helpful. Would definitely…read morerecommend.

Staff here is unbelievable. No skills for customer service at all. Rude looks when you walk in. If…read moreyou ask a question, they act like you're bothering them. They just seem absolutely annoyed to do their job and help. Their billing is extremely poor too. Received an invoice that did not show the full amount paid on the initial appointment, so we received other statements to pay a bill that made absolutely no sense. Took a 15 minute call to get it explained and sorted. Waste of my time. Just bill properly.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Do not go here. Nasty staff if you question them...you will need to question them at some point…read more Not client friendly. Staff not knowledgeable, that is why they are nasty...

I recently moved to Cincinnati and needed a new optimist. After conducting research for about a…read moremonth, I landed on Dr. Hamillton, Hyde Park Optometrist. My eye exam was the MOST thorough and Dr. Hamilton explained every step with precision and humor. Importantly, I learned why eye glasses ordered from lesser committed "eye professional" offices do not work as prescribed - they are made with inferior plastics - something you will not see endorsed from Dr. Hamilton. Only the best because he and his team truly care about their clients wellbeing. My research paid off and I hope this review helps you on your journey to find the right optometrist. Truly an exceptional experience!

5 stars for Dr. Guappone. 4 stars for the pushy…read moreneed-to-buy-your-glasses here pitch. -- I found Hyde Park Optometrists thanks to Yelp (see Yelpers, your contributions REALLY make a difference in peoples lives!) My husband and I actually booked back to back appointments. I haven't been to the eye doctor since I was in 5th grade, mainly because I claim to have perfect vision, but after not being able to see (especially while driving) my family banded against me and made me go (insert mad face). And I'll admit, i was mainly not going because I thought it was because I was getting older and/or possibly because I am scared to death of that eye puff machine. Basically I'm Rachel off friends in the episode "The One With Joey's Big Break" and also where Rachel goes to the eye doctor, gets some drops and everyone has to hold her down to put them in, yeah that's actually based on my life story. ANYWAY -- the doc tells me the eye puff machine is old skool and that technology is no longer in use. Now they use these super high tech camera things and it's not *as* scary. After the camera screenings etc. the eye exam was where I seriously almost lost my shit. Dr. Guappone 1) looks like Bill Nye. 2) IS THE SMARTEST MOST ARTICULATE MAN ON EARTH (well at least in the eye doc world). He didn't give me some BS medical terms. He actually broke down what was wrong in terms I could understand and even demonstrated on a model, and as a visual learner I was super appreciative of this! Also as others have said, he is very thorough. When I started off my saying I was a perfectionist, he went on to say he was too - and hence the through exam to make sure that the exam matched up to the camera readings. I just could not believe the amount of time he took to explain both to me and my husband about our situations, preventative health, and plan moving forward. It was a breath of fresh air and seriously eliminated (well almost) my fear of going to the doctor. I cannot reccomend him enough! The only negative and -1 star. I felt like the glasses selection was a bit outdated. They had some trendy designers, but not nearly enough or in the styles I wanted. Although the young man helping me was funny and enthusiastic I was put off by how insistent he was when trying to get me to purchase glasses through them. I literally just learned I needed glasses, if I have to wear them on my face every day - I want and need to find the ones I actually like! And again, as a perfectionist do some reserach first. Albeit super friendly, would lay off the sales pitch. Overall cannot reccomend this place enough and I will certainly be back for my ongoing check-ups!

Dr.Garbig is wonderful but Michelle is horrible as customer service. I had to keep calling to even…read morecheck on my contacts and glasses. She said my contacts came in but I couldn't get an appointment as my insurance was ending in a day and a half. The Dr. told me to call so everything would be billed out before it ends but nope couldn't seem to get that through to them. So great I'll get a temporary pair but nothing else....... You only see the Dr for the exam But horrible experience with customer service last a long time. After I get my things I don't think I'll go back...... I don't like being talked down to and hung up on.

Fantastic! Dr. Garbig is extremely nice and so patient! He was willing to take the time to get my…read moreprescription exactly right! It was so sharp I could read the 20/15 line! I can't make promises for everyone to have the same result, but I'm very picky so his ability to do this with such ease was such a relief! Also, his whole staff couldn't be more pleasant! They even worked past close to be sure I got exactly what I needed. I never felt rushed or unsure about anything when we were talking. They made the process easy! Choose a local place that will treat you right!