Great customer service. Always satisfied when I come here. The receptionist is very friendly and…read morealways willing to answer my questions. Mariah is a good waxer who gets the job done! Very quick and makes the experience practically pain free.

Arrived on time for my appointment and was told after checking in that the technician was 15…read moreminutes behind--which seems to be a recurring issue at this location. If you're running late, customers should be notified ahead of time, not once they arrive. The waiting area is very small, but I still agreed to step into another store and return in 15 minutes. I received a text saying the tech was ready and returned within 2-3 minutes, only to be told I "didn't respond fast enough," so another customer was taken and I'd have to wait again. Poor communication, poor scheduling, and dismissive front desk service. Being on time and accommodating shouldn't be penalized.

Staff is very friendly & helpful. Melanie is my absolute favorite! She is thorough, efficient, and…read morefriendly.

I just moved to the area and I wasn't a fan of this place. Ive been getting waxes over 4 years. The…read moreyoung woman at the front desk was on her phone. My waxer left powder and wax still on my private area, was not applying any pressure after removing hair to ease pain. Not a fan, I like a more professional feel to places I get serviced at. So if you're like me I would go with another location.

Cyndi is definitely an expert in her profession. I was instantly made comfortable with her…read morepersonability and patience. It was my first time getting waxed and she coached me through it and never made me feel rushed. She is truly a gem!

Cyndi is Amazing!! My husband up and decided he wanted a back wax before our Punta Cana trip so I…read morefound a place close to the house. I'm so happy I found Cyndi! She was a doll taking us on a last minute request on the weekend!! I found myself a new waxer. I went with my husband to video this experience but the man never even flinched or made a peep. So that was my only disappointment. He even asked me about going for face treatment next. If you are looking for a good esthetician/waxer look no further. You will be glad you met Cyndi. She's not only great at what she does she's a great person and so fun to talk with. I now feel comfortable going in for the more sensitive parts and trying a microdermabrasion/facial. Thank you Cyndi!!! You got 2 new clients

My friend and I tried eyebrow threading here and were pleasantly surprised by the amazing results!…read moreThe wait was not long at all and the service was done with excellent care and precision! The ladies who helped us were very communicative and friendly!

So much better this time!!! Very pleased with the width and shape overall. Had to get these brows…read moretamed before my travels

Super fast. Super convenient. Super nice and friendly staff!!!…read more I tried sugaring for the first time and my tech was so good and knowledgeable. She walked me through the whole experience and made it doable. I suggest the sugaring over waxing any day.

I received an offer for a complimentary Brazilian service with a trainee and scheduled an…read moreappointment, also adding a lash lift. My 9:00 a.m. appointment was confirmed, but when I arrived, the salon was closed. I called and waited in my car, but no one ever showed up or reached out. While I understand scheduling issues can occur, a simple call, text, or email would have been greatly appreciated--especially since I drove from the Galleria area. It's unprofessional for a business to not be open during their advertised hours, regardless of whether clients have appointments. At 9:17 a.m., I was finally able to reach someone who informed me that the manager had been trying to contact me for two days because there were no trainees available for the time slots they themselves posted on the booking site. I checked my account just last night, and the appointment was still confirmed. No one ever attempted to contact me or cancel the booking. This experience was extremely unprofessional and disappointing coming from Sugaring NYC. I had recently canceled my membership with Hello Sugar and was considering returning as a client, but this experience only confirms I made the right decision to leave in the first place.

Stephanie is fantastic! So sweet, personal and down to earth. Space is clean and not too hard to…read morenavigate. 10/10 recommend anyone looking for an experienced waxer!

Wax Lounge is A+! It's very clean comfortable. Stephanie is…read moreamazing. She is very professional and very personable. She always remember something about you on your return visits that you talked about on a prior visit. I would recommend d The Wax Lounge to a you e that needs her services.

They do an amazing job every time! They are so precise on their work it makes me feel so good…read moreknowing I'm going to walk out of there looking amazing

The lady was being extremely rude and quick with the threading and causing unnecessary pain. I hope…read moreshe gets fired. I never found out her name but she was one of the indian ladies in there. Absolutely no excuse to act like that. Will not be coming back.

I scheduled a Brazilian wax and got in the same day. I received a text that she needed to move my…read more appointment up an hour. She was nice, friendly, and talked me through the whole process. I scheduled My next appt before I left.

I took a chance at this place following a horrible experience at a different salon and went in for…read morea Brazilian wax this past Thursday - I was very pleased with the outcome. Nicole is the esthetician who runs her business inside of the Reserve Salon & Spa, which is what you will find when you pull up the address in google maps. This business is within the Towne Lake Shopping center square and Cypress Wax Spa is located on the second floor in Room # 4. There is a very friendly receptionist when you enter from the 2nd floor, and numbers are posted outside of the Rooms/Suites. I was 10 minutes late because it was a bit unclear where the actual spa was located , but it was not a stressful experience because everyone was so friendly and helpful. Anyway, the entire experience was better than I actually anticipated. Nicole's station is immaculate, organized, and clean, and she is clearly well educated in her field, utilizing first class products. It was the most painless experience I've ever had, and she employs a plethora of organic and natural oils throughout the entire process. For my wax she did a quick refresh over my bikini area using jasmine cleansers and lavender oils, and then she communicated ingredients in what she was using when as she applied the product. She used both soft and hard wax, and walked me through her process every step of the way. What I really appreciated was her telling me when I would expect a more intense sensation during the waxing and when to breathe out since it had been a while due to being traumatized a few months back. She was consistently gentle in her approach and skill. Her communication skills were excellent. She did upsell me during my wax, but her pricing is extremely reasonable and the results are amazing. I can't tell you how much of a difference it makes when your esthetician is well versed in her craft and takes true pleasure in educating her clientele during the process. I was in the hands of a true professional, and I even went in for letting her use a high-frequency tool post waxing to reduce the breakout in a few spots caused by an ingrown hairs. Bottom line: Nicole knows what she's doing. She is a highly emotionally intelligent professional, she reads her customers body language ,and is not there to herd people in and out. She is fully focused on you from start to finish, and I will be returning soon.

I'm new to the neighborhood and I found this salon online and decided to give it a try…read more I called and asked if I need to make an appointment for eyebrow threading, they said I just can walk in. I went there wait less than 5 mins and she( I forgot to ask for her name) did a good job on my eyebrows. I will definitely come back next time.

First time here .i was very warmed welcome by the ladies .and had a facial which was very pleasant…read moreexperience with the Sonia.loved her service. Highly recommend Very happy to find this place for my future visits

I booked my appointment through ClassPass a few days ago. When I went to my appointment today, I…read morewas informed that I was not on the schedule and the waxer did not even work today. Then, the owner came to me confused because she said she "did not use ClassPass anymore" and she has tried to cancel it since February but has not heard from the rep since then and has had others book through ClassPass as well. As an owner you are responsible for making sure your business is represented correctly. If this is an issue since February, I'm not sure how I was able to book in December. She did not apologize for the inconvenience and also did not care to provide some sort of discount as I took the time to drive up there. Also, she was not even able to help me with getting my refund through ClassPass because she had a customer and said she would call me back today. I have yet to receive a phone call...

I have been going to Dani and her team for years. Every visit feels like catching up with friends,…read moreand the whole team is phenomenal at what they do. Energe Spa also has very reasonable pricing and the atmosphere is to die for. If you need anything from brow waxing to full massages, go here!