MetroRail helps me save in gas and staff is friendly, I just wish they would be more assertive and…read moretell passengers that like to put their stinking feet up on the seats to please put them down. I mean, you're not in your house, you're using a public transportation! Who likes to sit down on a seat where dirty shoes have been?! Imagine if he has doggo crap on them and he doesn't know! Disgusting! Please be conscious of the space you're using and other people using it!

Experienced the Metro Rail for the first time, and it was a fantastic journey! Having been in the…read moreTexas Austin area for seven years, my family and I decided to take the train from Leander station to downtown Austin for the first time. The day pass for adults at $7 each was a great deal, especially since kids ride for free. The interior of the train was impressively clean--seriously, spotless--and well-ventilated, making the ride comfortable from start to finish. The conductors were friendly and accommodating, adding to the overall positive experience. The children particularly enjoyed the ride, making it a memorable family outing. Highly recommend the Metro Rail for a convenient, clean, and enjoyable transportation option in the Austin area!

Easy way to travel downtown at less expense than Uber. Clean and there is a covered area with…read morelimited seating. If you have not ridden the train before, it is a bit confusing so you might do some research on-line in advance. There is a cash only ticket machine or you have to download the Umo app. No way to pay on the train. I do tend to avoid the station after dark due to the presence of several homeless men.

Train station at Crestview has northbound and southbound access. The outside station has covered…read morebenches and a ticket machine (cash only ) for credit you have to download UMO app. The buses pick up 50 feet away if you're making a connection. The station is clean but has no restroom. Overall nice place to wait for a train. Just like other places there is a PEH presence and it makes my girlfriend nervous especially at night, so she does not ride after dark. Other than that issue and no bathroom it's clean and not a bad place to wait for your train.

I recently took Amtrak to Dallas for a long weekend. It was SXSW and Spring Break and the train was…read morepacked which did not matter much to me as I had booked a roomette for privacy and comfort. The ride up to Dallas from Austin was exceptionally smooth, never had a journey on that route so smooth.  After boarding, the first class attendant informed me that the diner was still serving breakfast so I made a mad dash to the diner car for a lite breakfast snack, Three Cheese Omelet, Swiss, Cheddar,and Pepper Jack with Peewee Potatoes and Pork Sausage, delicious and surprisingly filling.  I opted to have lunch in my roomette, Asian BBQ Glazed Salmon, roasted salmon with an Asian BBQ sauce served with broccoli, lemongrass scented rice, shiitake mushrooms, carrots, peppers, and scallions. I was a bit disappointed with the Asian BBQ sauce, it tasted more like Sweet Baby Ray's BBQ sauce. I was expecting a Teriyaki inspired sauce. All in all it was a very enjoyable and therapeutic. journey to Dallas. And if one has the time, I highly recommend booking a roomette which is less expensive than flying first class and you get two meals that one can enjoy in the diner car or the privacy of your roomette. On a flight, you'll be lucky to get a cup of water on such a short flight.

It's like a train in a 3rd world country. No bathrooms or water on our sleeper car.have to go 1 or…read more2 cars down.been like this for at least 12 hours

The Highland MetroRail Station (aka Transit Center, Stop #5537) is one of 9 stops on our city's…read moresingle commuter light-rail offering, the 32-mile #550 Red Line from Leander to downtown Austin. Schedule information is available at https://www.capmetro.org/stopdetail/index.php?stop=5537 (Highland Station only); https://www.capmetro.org/schedmap/?svc=0&f1=550&s=0&d=N (full Red Line schedule); https://www.capmetro.org/planner/ (CapMetro Trip Planner); https://www.capmetro.org/uploadedFiles/New2016/Plan_Your_Trip/Destinations_Schedule_Book/Schedulebook_web.pdf (full schedule book as available in print); and the Go Line at 512-474-1200 (with a live agent to help from 7a-8p weekdays, 8a-5p weekends). Follow @CapMetroATX on Twitter for up-to-the-minute alerts about any service interruptions. From the Highland station, you can connect to the following city bus routes via adjacent stop IDs 5602 & 5603 (southbound is on the same side of the street; northbound is across at the Highland intersection): 7 (Duval/Dove Springs - High Frequency) 324 (Georgian/Ohlen - Local) 337 (Koenig/Colony Park - Local) 350 (Airport Blvd - Local) ACC students and others who bike to school/work near Highland may be interested to know that for $30 a year, they can get key card access to the adjacent covered MetroBike locker seven days a week, with 24-hour surveillance and work stand with tools to repair & maintain their rides. https://www.capmetro.org/metrobike/ If you're going to ride the train (and you're not a kid under 5 or active military/emergency workers in uniform), you have to purchase and activate one of the Commuter pass options. At launch back in 2010, there were specified zones with varying fares, but now there's just a single ride ($3.50, no transfers, no roundtrip) or all day Commuter ($7, unlimited trips & transfers) option. The single ride can only be purchased in cash from the kiosk at the station AND you need exact fare or you will get your change in the form of a use-it-or-lose-it CapMetro voucher that expires in 15 days - boo! Most folks will prefer the ticketing experience using the CapMetro smartphone app (unless they have exact change and really only need a one-way trip for $3.50). I highly recommend installing the app and getting payment methods set-up in advance so that boarding, activating your ticket, and displaying it when asked will be a breeze. Paying at the kiosk can be a hassle and if the queue is long, you might miss your train and wait 30 minutes or more until the next one arrives. Students with a photo school ID or a CapMetro "Reduced Fare ID" can get half-priced tickets, but to access this benefit through the CapMetro app, you have to first visit their Transit Store in downtown Austin to set it up in person (call 512-389-7454 for instructions). Be sure to bring a birth certificate, passport, or other proof of age/eligibility for the rider. This also applies to seniors, people with disabilities, and active military out-of-uniform. Other ways to purchase passes at retail outlets are detailed at https://capmetro.org/purchase/. If you are used to traveling via public transit in other major cities, you may find using CapMetro services to be, well, somewhat frustrating. The truth is that we haven't made the investments that we should have to keep up with the rapid growth of our city and you can see the evidence when you ride our trains & buses. For MetroRail passengers, this means that trains don't come very often, they don't stop at many places that you likely would want to go, and parking is often not available anywhere near the station where you are starting your trip. However, if you aren't in a hurry, are aware of the limited schedule, and are actually headed to Crestview, ACC Highland, Plaza Saltillo (Eastside entertainment district), or Downtown (business and entertainment galore), the MetroRail is a comfortable ride that relieves your need to sit in traffic or find elusive parking at your destination. For more useful information, especially if you are unfamiliar with using CapMetro or public transit in general, check out these handy resources: How to Ride https://www.capmetro.org/how-to-videos/ Rider's Code of Conduct https://www.capmetro.org/rules/

Bring back route #100. Pretty please! The last time I arrived from the airport, I had to take route…read more#20 to Downtown and then walk a mile to the rail station. Otherwise, the buses are nice and usually on schedule. I'm really looking forward to the blue line and the airport connection. I'll clearly rewrite my review when I get to ride the Metro Rail to the airport.

The worst company in Austin. It's a nightmare. From the constantly cancelled busses to the sexual…read moreharassment from drivers. Or their hatred. The awful combative customer service. The filthy people that get to ride for free. Yeah. If you look like you've been rolling around in the dirt. Hop on cap metro it's free. They always let these people ride free. I guess that's why we all get to start paying increased fare so normal people who actually work get to pay for these freeloaders. They advertise busses arriving 15 minutes apart. That's a joke. Easily waited an hour yesterday for a 20 to arrive. Also there's a new awesome thing happening. The fare boxes are very sensitive and they will take money out of your cards just walking by. I just woke up to a charge on my card. They told me it was a tap and pay but I never use that. I only use UMO. So beware if you walk by even without your Google wallet up it can charge you. I would call that theft. Awesome it wont let me add a photo of all the cancelled buses. Ive also been wanting to upload pictures of all the filthy trash cans. This company sucks so bad. If I could give it a million negative stars I would. ​​

Ask for Gio, he is the best bartender in the place, best conversationalist and will get you right…read more Appreciate you Geo.

We got breakfast at Champions Austin Restaurant which is conveniently located inside the Courtyard…read moreBy Marriott Austin Downtown. The service was nice and friendly. From the hostess to the servers. You can do buffet style and/or order specific items like an omlet or avocado toast.

This bus stop for the #21 bus is rather unfortunately situated. There is absolutely nowhere to…read moresit, no rain shelter, and no bus schedule posted so you might actually get stuck in a situation where you're waiting for 45 minutes in the pouring rain and cold waiting for a bus that comes far too late for you to make it to class on time. The #21 is almost always on time though - just have the schedule with you at all times or you too could be stuck waiting for what seems like days.

The WORST, useless, unempathetic drivers ever!!! I'm a senior, and the bus will NOT, NEVER wait…read morewhen You flag them down. Today my bus was five minutes early and I was across the street yelling, waving and the masked witch bus driver saw me, ignored me and drove on. Their app is always "not working" and this week when I loaded money onto my virtual card/account, they took it all before I could even ride. Cap Metro is a necessary evil at best. Their drivers are soulless, heartless!!

The only reason MSB has gotten two stars is because of the customer service representatives I spoke…read morewith were both sweet, understanding and just as frustrated with my situation. I now have 1012.69 cents in late charges because they "can not change the address on the billing statement unless the DMV notifies MSB of any changes." My car is not and has never been registered at the address they are billing me. I have no way of receiving the bills and have not for almost a year in a half. Second: Each late fee is over 100 dollars for 1.25 toll. Each marked saying billing issue. Third: I called, explaining my situation and paid someone 243.69 They now have no record, but my bank statement does. I avoid the toll as much as I can, but I live 290e and 130 and 183. All three different tolls owned by different companies, (I learned that today.) Central Texas Regional Mobility Authority or MSB is an evil scamming private corporation, taking advantage of Texans who can no longer afford to live in Austin, none the less drive its roads. If I can't get a bill how the hell am I supposed to pay it? You received my bills back, you knew I was not getting them. How do you have the right to charge me over 1000% per bill? Why did we let this happen Austin? It's our damn fault for not kicking them out in 2008.

Waited and waited on the phone. Gave the same info multiple multiple times. Terrible service. I…read morehave an ez tag, why are you charging me??

If I could give negative stars I would. The cab arrived 25 minutes late. I had the driver ask me…read morefor directions multiple times (I am from metro-Chicago!). I was in a Yellow cab 20 minutes earlier in error but, since I had called this driver, I waited. The driver was apologetic for being late but cabs are dime a dozen so next time I will use someone else.

"Eagle Cab" is a SCAM and the owner intimidates and stalks you to your door when you disagree with…read morehis invalid charges. I had to call the cops. Upon getting in the cab, I repeatedly asked him to turn on the meter and was ignored. Then I told him that I would only pay LESS than $10 for the three miles I asked him to drive me. When we arrived at my home, I thought I was being generous in giving $10 cash (He said his credit card machine is broken, surprise) He told me I need to give him an additional $15! I sat in his van debating with him for 5 minutes in front of my house. He backed up the van twice threatening me in a raised voice that "He is not afraid of a problem". I told him that without a meter reading or pre-written price list, $10 was all that he could get out me, and I got out of the van. He exited the van using profanity, following me to the gate, trying to grab me and block my path, and when I finally got inside my door, he was lurking behind it. He stayed until the police made him leave.