MetroRail helps me save in gas and staff is friendly, I just wish they would be more assertive and…read moretell passengers that like to put their stinking feet up on the seats to please put them down. I mean, you're not in your house, you're using a public transportation! Who likes to sit down on a seat where dirty shoes have been?! Imagine if he has doggo crap on them and he doesn't know! Disgusting! Please be conscious of the space you're using and other people using it!

Experienced the Metro Rail for the first time, and it was a fantastic journey! Having been in the…read moreTexas Austin area for seven years, my family and I decided to take the train from Leander station to downtown Austin for the first time. The day pass for adults at $7 each was a great deal, especially since kids ride for free. The interior of the train was impressively clean--seriously, spotless--and well-ventilated, making the ride comfortable from start to finish. The conductors were friendly and accommodating, adding to the overall positive experience. The children particularly enjoyed the ride, making it a memorable family outing. Highly recommend the Metro Rail for a convenient, clean, and enjoyable transportation option in the Austin area!

Easy way to travel downtown at less expense than Uber. Clean and there is a covered area with…read morelimited seating. If you have not ridden the train before, it is a bit confusing so you might do some research on-line in advance. There is a cash only ticket machine or you have to download the Umo app. No way to pay on the train. I do tend to avoid the station after dark due to the presence of several homeless men.

Train station at Crestview has northbound and southbound access. The outside station has covered…read morebenches and a ticket machine (cash only ) for credit you have to download UMO app. The buses pick up 50 feet away if you're making a connection. The station is clean but has no restroom. Overall nice place to wait for a train. Just like other places there is a PEH presence and it makes my girlfriend nervous especially at night, so she does not ride after dark. Other than that issue and no bathroom it's clean and not a bad place to wait for your train.

I recently took Amtrak to Dallas for a long weekend. It was SXSW and Spring Break and the train was…read morepacked which did not matter much to me as I had booked a roomette for privacy and comfort. The ride up to Dallas from Austin was exceptionally smooth, never had a journey on that route so smooth.  After boarding, the first class attendant informed me that the diner was still serving breakfast so I made a mad dash to the diner car for a lite breakfast snack, Three Cheese Omelet, Swiss, Cheddar,and Pepper Jack with Peewee Potatoes and Pork Sausage, delicious and surprisingly filling.  I opted to have lunch in my roomette, Asian BBQ Glazed Salmon, roasted salmon with an Asian BBQ sauce served with broccoli, lemongrass scented rice, shiitake mushrooms, carrots, peppers, and scallions. I was a bit disappointed with the Asian BBQ sauce, it tasted more like Sweet Baby Ray's BBQ sauce. I was expecting a Teriyaki inspired sauce. All in all it was a very enjoyable and therapeutic. journey to Dallas. And if one has the time, I highly recommend booking a roomette which is less expensive than flying first class and you get two meals that one can enjoy in the diner car or the privacy of your roomette. On a flight, you'll be lucky to get a cup of water on such a short flight.

It's like a train in a 3rd world country. No bathrooms or water on our sleeper car.have to go 1 or…read more2 cars down.been like this for at least 12 hours

The Highland MetroRail Station (aka Transit Center, Stop #5537) is one of 9 stops on our city's…read moresingle commuter light-rail offering, the 32-mile #550 Red Line from Leander to downtown Austin. Schedule information is available at https://www.capmetro.org/stopdetail/index.php?stop=5537 (Highland Station only); https://www.capmetro.org/schedmap/?svc=0&f1=550&s=0&d=N (full Red Line schedule); https://www.capmetro.org/planner/ (CapMetro Trip Planner); https://www.capmetro.org/uploadedFiles/New2016/Plan_Your_Trip/Destinations_Schedule_Book/Schedulebook_web.pdf (full schedule book as available in print); and the Go Line at 512-474-1200 (with a live agent to help from 7a-8p weekdays, 8a-5p weekends). Follow @CapMetroATX on Twitter for up-to-the-minute alerts about any service interruptions. From the Highland station, you can connect to the following city bus routes via adjacent stop IDs 5602 & 5603 (southbound is on the same side of the street; northbound is across at the Highland intersection): 7 (Duval/Dove Springs - High Frequency) 324 (Georgian/Ohlen - Local) 337 (Koenig/Colony Park - Local) 350 (Airport Blvd - Local) ACC students and others who bike to school/work near Highland may be interested to know that for $30 a year, they can get key card access to the adjacent covered MetroBike locker seven days a week, with 24-hour surveillance and work stand with tools to repair & maintain their rides. https://www.capmetro.org/metrobike/ If you're going to ride the train (and you're not a kid under 5 or active military/emergency workers in uniform), you have to purchase and activate one of the Commuter pass options. At launch back in 2010, there were specified zones with varying fares, but now there's just a single ride ($3.50, no transfers, no roundtrip) or all day Commuter ($7, unlimited trips & transfers) option. The single ride can only be purchased in cash from the kiosk at the station AND you need exact fare or you will get your change in the form of a use-it-or-lose-it CapMetro voucher that expires in 15 days - boo! Most folks will prefer the ticketing experience using the CapMetro smartphone app (unless they have exact change and really only need a one-way trip for $3.50). I highly recommend installing the app and getting payment methods set-up in advance so that boarding, activating your ticket, and displaying it when asked will be a breeze. Paying at the kiosk can be a hassle and if the queue is long, you might miss your train and wait 30 minutes or more until the next one arrives. Students with a photo school ID or a CapMetro "Reduced Fare ID" can get half-priced tickets, but to access this benefit through the CapMetro app, you have to first visit their Transit Store in downtown Austin to set it up in person (call 512-389-7454 for instructions). Be sure to bring a birth certificate, passport, or other proof of age/eligibility for the rider. This also applies to seniors, people with disabilities, and active military out-of-uniform. Other ways to purchase passes at retail outlets are detailed at https://capmetro.org/purchase/. If you are used to traveling via public transit in other major cities, you may find using CapMetro services to be, well, somewhat frustrating. The truth is that we haven't made the investments that we should have to keep up with the rapid growth of our city and you can see the evidence when you ride our trains & buses. For MetroRail passengers, this means that trains don't come very often, they don't stop at many places that you likely would want to go, and parking is often not available anywhere near the station where you are starting your trip. However, if you aren't in a hurry, are aware of the limited schedule, and are actually headed to Crestview, ACC Highland, Plaza Saltillo (Eastside entertainment district), or Downtown (business and entertainment galore), the MetroRail is a comfortable ride that relieves your need to sit in traffic or find elusive parking at your destination. For more useful information, especially if you are unfamiliar with using CapMetro or public transit in general, check out these handy resources: How to Ride https://www.capmetro.org/how-to-videos/ Rider's Code of Conduct https://www.capmetro.org/rules/

Took the red line from Leander to Downtown and back. What an incredible convenience to have!…read moreClean,affordable, excellent service. Jeffrey on the 101 train was a fabulous customer service agent and a great asset to Capmetro. I will ride the red line again and look forward to the expansion of the services.

I've experienced extreme discrimination from the driver's when trying to ride capital metro…read more Extreme. I have called amd called capital metro trying to resolve this issue. I have autism and ptsd which is a pretty intense combination. I HAVE to ride the bus. Some drivers are kind but so many times they have directed pure hate towards me. I just don't look like I have a disability. With what I have and dealing with their hate it adds so stress onto me daily. Everyone deserves to be treated equally while boarding. I don't even say anything about everyone passed out on the bus and zero seats available but I'm a hardworking decent person trying to work and IM treated like total crap. One driver today refused to open the door when it feels like 106 outside. And i was weak and nauseous. Some wont let the lift down and its hard to get on the bus. Many people who ride have a disabilty and you cant always know by appearnace. I desrve to be treated with civil behavior when boarding the bus. Its insane to be that hateful to someone just trying to partake of services thats for thw whole city. I have called and called about this and they do nothing. Nothing. Capital metro discriminates against disabled people and thats ILLEGAL. If you are covered in filth dont pay or act like insane its like go ahead get on and have at it. ​

We got breakfast at Champions Austin Restaurant which is conveniently located inside the Courtyard…read moreBy Marriott Austin Downtown. The service was nice and friendly. From the hostess to the servers. You can do buffet style and/or order specific items like an omlet or avocado toast.

The actually give you a side of fries and not a small basket of fries. They serve Pepsi so I opted…read moreout on liquor as a result. Service was great, quick and friendly. Ambuance is decent, its attached to a hotel so it can't be all extreme or nothing. Place wasnt too loud so that's nice.

Bus cancelled right before it got to stop. Walked over to another stop where the bus arrived late…read moreand missed the bus stop i requested when trying to get off. This is a regular occurrence. Scanners dont always work and drivers yell at you for it. Over all the worst metro experience in america

The WORST, useless, unempathetic drivers ever!!! I'm a senior, and the bus will NOT, NEVER wait…read morewhen You flag them down. Today my bus was five minutes early and I was across the street yelling, waving and the masked witch bus driver saw me, ignored me and drove on. Their app is always "not working" and this week when I loaded money onto my virtual card/account, they took it all before I could even ride. Cap Metro is a necessary evil at best. Their drivers are soulless, heartless!!

I am pretty what they are doing is illegal. I received my FIRST statement from them a month after…read morethe due date and they had added a $15.00 late fee. From what I am reading here, this is their normal business practice. I will be reporting them and will not drive this road anymore. I cannot believe they get away with this!

Charged a $15 late fee for a toll amount (on 71 near the airport) under two dollars. I received the…read morebill so late it was past due when I opened it. How is it fair that they charge the same late fee whether the unpaid amount is $1 or $500? The other toll road authorities charge a more reasonable $4 late fee, how does CTRMA get away with $15?

If I could give negative stars I would. The cab arrived 25 minutes late. I had the driver ask me…read morefor directions multiple times (I am from metro-Chicago!). I was in a Yellow cab 20 minutes earlier in error but, since I had called this driver, I waited. The driver was apologetic for being late but cabs are dime a dozen so next time I will use someone else.

"Eagle Cab" is a SCAM and the owner intimidates and stalks you to your door when you disagree with…read morehis invalid charges. I had to call the cops. Upon getting in the cab, I repeatedly asked him to turn on the meter and was ignored. Then I told him that I would only pay LESS than $10 for the three miles I asked him to drive me. When we arrived at my home, I thought I was being generous in giving $10 cash (He said his credit card machine is broken, surprise) He told me I need to give him an additional $15! I sat in his van debating with him for 5 minutes in front of my house. He backed up the van twice threatening me in a raised voice that "He is not afraid of a problem". I told him that without a meter reading or pre-written price list, $10 was all that he could get out me, and I got out of the van. He exited the van using profanity, following me to the gate, trying to grab me and block my path, and when I finally got inside my door, he was lurking behind it. He stayed until the police made him leave.