The only reason MSB has gotten two stars is because of the customer service representatives I spoke with were both sweet, understanding and just as frustrated with my situation. I now have 1012.69 cents in late charges because they "can not change the address on the billing statement unless the DMV notifies MSB of any changes." My car is not and has never been registered at the address they are billing me. I have no way of receiving the bills and have not for almost a year in a half. Second: Each late fee is over 100 dollars for 1.25 toll. Each marked saying billing issue. Third: I called, explaining my situation and paid someone 243.69 They now have no record, but my bank statement does. I avoid the toll as much as I can, but I live 290e and 130 and 183. All three different tolls owned by different companies, (I learned that today.) Central Texas Regional Mobility Authority or MSB is an evil scamming private corporation, taking advantage of Texans who can no longer afford to live in Austin, none the less drive its roads. If I can't get a bill how the hell am I supposed to pay it? You received my bills back, you knew I was not getting them. How do you have the right to charge me over 1000% per bill? Why did we let this happen Austin? It's our damn fault for not kicking them out in 2008. read more

I am pretty what they are doing is illegal. I received my FIRST statement from them a month after the due date and they had added a $15.00 late fee. From what I am reading here, this is their normal business practice. I will be reporting them and will not drive this road anymore. I cannot believe they get away with this! read more

Charged a $15 late fee for a toll amount (on 71 near the airport) under two dollars. I received the bill so late it was past due when I opened it. How is it fair that they charge the same late fee whether the unpaid amount is $1 or $500? The other toll road authorities charge a more reasonable $4 late fee, how does CTRMA get away with $15? read more

I hate to write bad reviews, but I hope that Management will listen. I have been receiving a toll bill to my address. However, the invoice has the wrong person's name, wrong license tag, and wrong picture of the car- but it has my correct address. "Again, the invoice clearly shows the TAG number and picture of the car that it is registered to and the person name it belongs to." My house is brand new, so no one has had my address previously. When I asked customer service to change, document, and confirm that there was an error on the account -they refused to help me. The mailman keeps putting it in my mailbox. I have reached out to the person via our HOA portal. No response. As a note, CRMTA, if a customer is getting the incorrect mail that is a CRMTA data entry error- Why are you not willing to go in and change the address? The first CSR rep hung up on me and the second one was a broken record "There is nothing we can do. Tell the mailman." This is unacceptable. My next step is to contact KVUE News community help department and have them add this story. My address is linked to a very delinquent bill/account. I have asked to speak with a manager at CRMTA - the call just drops. People reading, what are your suggestions? read more

Bill says they charge $30 in late fees if 60 days late. Im 30 days late and they increased my total by $70. I wish I knew what roads these were so I could avoid at all costs: read more

Central Texas Regional Mobility Authority - Public Transportation Near Me - Austin, Texas

I had great help from a kind woman named Beverly. She was so quick to help and so kind through the whole process. I was advised to call HCTRA as I had fraud on a credit card, which is why I was billed by CTRMA due to tolls at a different county. Through this process, I learned that they were completely separate companies but if one account is "not up to date"/aka fraud on your credit card and you're waiting for another one to come in so you can update your account, they will charge you separately. Fair. I was told by HCTRA that they would waive all the late fees due to the situation but it's out of their hands as CTRMA is in charge of those particular tolls. So, I called a 2nd time and this time, a woman with a crying baby in the background, who could not explain what the "processing fees" were and what processing actually entailed. She was rude and I was asking politely if I can speak to someone else that may better explain what I'm really paying for as I did not want to keep her from taking care of what's going on in the background. She places me on "hold" but actually just hangs up on me. I call back to explain and the lady says, "The manager already put on there to put a block on your account." I was baffled. I understand you have a job but please understand our perspective without being rude. There's no reason for animosity just because we're trying to actually take care of our responsibilities. I would highly recommend for Texans to ONLY sign up for HCTRA as their customer service and offices are much more accommodating. At the end of the day, you're a business and not all customers are rude so please don't treat us all as if we're less than you. read more

Not even sure how many times I have requested that I sold a vehicle but they keep placing this on my account and sending me past-due letters. The car was sold Last summer, all documents were provided and yet, the ignorance of the billing department has yet to help address the issue. When I call, they do not know how to support my request. If you stop sending me a bill for something that I no longer own, it would be nice for a change. Maybe it will be better to post it for all public to see so that everyone can tell that this car is no longer mine. Its not my fault for someone who decided not to be responsible and transfer the information into his name. I have completed my part, the car was sold and documented as sold. I have provided the documents months ago and still receive due notices for something I have already disputed. This process is ludicrous and unprofessional when the seller and responsible party has completed their part. read more

Central Texas Regional Mobility Authority - literally sold June 20, 2022 - Public Transportation Near Me - Austin, Texas

Wish I could give zero stars. Tried to get a tag for my daughter who is in school but it got denied because it's an out of state plate. There goes the $40.00 I put down to get the account. Then they send me a bill for $45.00 only $3.00 of which was a toll and the rest were fees for not paying. My daughter now avoids the road because this is obviously some big scam. read more

I cannot begin to tell you how tired I am of this company. I have TXTag attached to a credit card that has never been maxed out. There is ALWAYS money available. Somehow I end up with $1 fees that generate $15 late fees if I'm traveling and don't catch the snail mail in time. It is beyond infuriating. read more

I have a TXTag but somehow I got billed by these people. Such a major SNAFU and a bad deal for customers who think with a TXTag and some money or a credit card on the account, we're good to go. No! You can still get a bill and late charges from these people. For some reason, they've switched off and there's no connection between them going forward. A TXTag on your car will not work for these people. You'll need to log into both the two Toll Road accounts regularly to figure out if you owe anybody anything. Ridiculous! What's more, logging in to pay, passwords, etc., and who you need to pay, is a confusing mess. read more

Scamming us all out of money because your lack of organization isn't the customers fault. I've had a TxTag account with funds in the account to be withdrawn automatically if I use a toll, but apparently they don't "trust" TxTAG and charged me extra because of THEIR ISSUES! I can't even get a hold of anyone to fix this. With the first bill I was send I sent an email about it, but never heard back. So now there's a $14 late fee, because of your issues. Total screwed up. I hope you go under but wait you're a government agency and so is TxTAG. This is so messed up! read more

Sends bills to wrong license plate. Not my car. It was a legitimate mistake. However looking at the non-paying fee schedule of $500 they look like they are in it as a money grab. read more

I had fraud on my debit card. I called TXTAG and paid the amount that I was owed for charge. A replenished my account and now a few weeks later, these basterds are charging me for what looks like the same roll. The bill doesn't even describe where the toll occurred, only a picture of my license plate. The lady there said it was because I didn't have funds in my TXTAG. Their systems don't communicate after you put money in the account. I told the CTRMA this is a scam. How does the State of Texas allow this to continue and let these agencies continue to be criminals? read more

The most incompetent company I have ever found. I would have to write a novel to explain the headaches my family and I have had with CTRMA. In short, they keep messing up applying our auto-payments (credit) with toll charges we incur. Then they don't apply the discounted rate, and on top of that apply further fees. They THEN do not send notices and send us to collections without us having any idea that our auto-payment was turned off and credits not applied. What a total scam. read more

Customer Service for Central Texas Regional Mobility Authority is the most confusing customer service organization I have ever dealt with. The computer system that their "reps" refer to during calls is the most unwieldy system I've ever heard of. If you ask about more than one thing, they say, "Well, if you want to talk about that, I'll have to get out of the account I'm in now and go to another account" like they have to open a big vault door to get to another account, when all they have to do is punch a couple computer keys. When they try to confirm the receipt of checks you've already sent them, they don't even have the amounts of the checks right. If you ask too many questions trying to make sense of what they are telling you, they just hang up on you. Terrible. Bob Z. read more

I have received three bills over the past 6+ months for a charge that isn't mine. The license plate is the same as mine: Illinois "QUINCY" but there are four or five Illinois plates with same name. What can I say? It's Illinois and if there is money involved, they will do anything, but that isn't my problem. I've talked to them and they said they would handle it....but they haven't. I live in Illinois and haven't been in Texas since I left the Army in 1961. I still drive the same vehicle I purchased new in 2009. It is not the one pictured. Maybe I should wait until they take me to court and sue them. Maybe it's a Scam. Invoice #100043165114 read more

My wife was visiting her brother in Austin and took a toll road. They sent us a bill in Arkansas which is perfectly fine. But when I called to pay it THEY SAID THEY HAD TO TALK TO HER!?!? Why? I have all the information. I'm not asking for anything I'm just trying to pay a damn bill YOU sent us. It was like pulling teeth to pay the bill. Good lord next Tim we will just skip the toll road and deal with Austin traffic. It's less of a headache. read more

What they're doing should be illegal. Can somebody not sue them already?! People think they're on auto-pay and ignore their invoices until auto-pay for whatever reason doesn't work anymore, at which point you start racking up late fees. I bet they make a ton of money off of late fees, so they have no incentive to clean up their mess. Trying to log in and put a card on file is a MESS. The damage for each customer is not too bad ($15 to a couple hundred dollars) so we all swallow their shit. Disgusting. read more

This group is a royal scam. There has to be State and Federal oversight this group. They have several names: RMA Toll Processing, Paymobilitybill.com, Central Texas Regional Mobility Authority. I am sure I have paid 2x the amount needed because their "systems" are not catching our TxTag or NTTA tags properly. There is not a simple way to file a complaint with TxDOT or the State of Texas Attorney General's Office. Drivers Beware!!! read more

This company is corrupt and only cares about making money for it's own gain. I love how you think it is a good idea to pump all the middle and lower middle classes' hard-earned money for your own economic gain. I love how the only reason we use toll roads is because of the chaos you and TXDOT created when you decided not to actually make a road system that would support the number of people the state allowed to move here because of all the Tech companies and developers you let build in the Central Texas area. So, let's raise the toll roads by 8% because of inflation and think the public has a never-ending money supply. You should probably do your job and fix things to justify that decision. How about we take 8% of your pay away because of inflation? That sounds fair. The government and public workers are supposed to be servants of the public. The decisions you make to raise tolls constantly every year hurt the people who can't afford to lose more. It will never hurt the rich or the wealthier class that has migrated to central texas. These decisions hurt the teacher, which takes the toll to avoid the extra 15 mins of traffic to have an opportunity to get to school earlier to set up for the day before the students arrive. You hurt the working-class person that uses the toll road to get to their place of work in an efficient time because they want to avoid the traffic congestion the city and state created. The higher class of citizens from around the central texas area are only a fraction of your everyday customers. You are hurting most of your consumer audience because of your careless decisions. read more

Central Texas Regional Mobility Authority - Public Transportation Near Me - Austin, Texas

This agency is extremely frustrating for so many people. Very confusing but wanted to help out fellow annoyed people. Each license plate has its own account. read more

Why can't Texas Toll authority have one entity and get billing correct. Every month getting two bills is crazy. The fact the two agencies are separate even worse. read more

Central Texas Regional Mobility Authority - Public Transportation Near Me - Austin, Texas

I have nothing to add here that hasn't already been said by others - I just need an outlet to vent after having spent another few hours on the phone yet again with this trash organization. It's pretty bad when you get a supervisor on the phone that admits they're a victim of literally the exact same error as you and yet state point blank they are unwilling to actually fix it for you. Once you get sucked into the TxTag/CTRMA vortex of incompetence and evil it just ruins your day. To anyone else reeling from dealing with this toxic organization - please consider contacting your congressional representatives about fixing the gas tax and getting toll roads out of our lives for good. read more

These people are criminals, plain and simple. CTRMA billed me a "30-day late fee" assessment on my tolls. Almost each month. The Date for each toll ping is always less than 30 days. Example- toll ping on the 26th was billed for the following month as "due", yet the toll ping was only 28 days old. So, my $6 bill gets a $14 late fee on the FIRST cycle of that ping. I called, complained nicely- and was offered "1/2-off the late fee". I stated that was unacceptable due to my explanation of what "30 days" is. And now I'm here. Call your State Rep and get these anal fissures out of our colon of transportation hell. read more

Confusing payment system between CTRMA and TxTag- which I keep adding money to, but there's never enough to cover CTMA charges, even though I rarely take the toll road. It is my sincere hope that they go out of business because there are fewer drivers due to the COVID-19 crises. And, after that's all dealt with, we need to move to have CTRMA removed, if they don't bankrupt before that. read more

CTMRA is a public/private agency that does have authority to bill for tolls. The TxTag site references them. Details: https://www.txtag.org/txtagstorefront/en/faq/austinTollBills https://www.mobilityauthority.com/faq/general CTMRA bills should go to TxTag. However in the TxTag faq above, they list two situations of why CTMRA could bill you directly outside to TxTag: - not enough funds in account - TxTag not detected AND also plate doesn't match account Neither of those apply to me as I have auto-refill on TxTag and the plate is synced correctly in the TxTag account. TxTag is ringing up correctly and my balance is refilling correctly, and I have funds in my TxTag account. Yet a debt collector is contacting me asking me to pay a $90 penalty fee on a $20 tolls, and searching invoices on CTRMA by my plate they also want me to pay an additional $90 penalty fee on $10 tolls. I called and got no traction on paying the toll fees but not the penalty fees. AFAICT, I've never received any invoice notifications and then CTMRA sent it to a debt collector. There are multiple things not working right with this public/private company and I've tried, but at this point I have no inclination to help them get themselves straightened out. I'm going to ignore them for now, but if they come after me harder for their screw-ups, sign me up for a class-action against them. read more

If only Yelp with let you give negative stars. Rarely use toll roads. Used one to visit friends on Thanksgiving Day 2016. Got a bill and thought it was paid. After speaking with a representative I learned that I had paid the other toll road service where I did not owe. Because I rarely use toll roads I thought this was all the same company. Turns out they aren't, and if you pay what you don't owe they refuse to refund funds that weren't owed. Again, I don't use toll roads often. Paid the bill by credit card in December 2016 to the RIGHT agency, Central Texas Regional Mobility. It's December 2019 and every six months since December 2016 they send me a bill saying I haven't paid. I called them and they said that despite my credit card company giving them the transaction number that they didn't have it "in their system", so I didn't pay them. My bank says they were paid and three years later Central Texas Regional Mobility still sends me ghost bills. I have spent about three hours by phone either waiting on hold or speaking with a person who wanted the transaction number for my payment and each time they tell me something different. It is bananas. read more

Why tf am I getting a bill from these thieves when I have a toll tag that's supposed to automatically fund itself when it hits $20? Yes, my funding account info is up to date. read more

I went through a toll on January 19, 2022 and received a bill for $3.95 from Central Texas Regional Mobility Authority. I immediately paid the toll online. I never drive my car more than 25 miles outside my home. The only reason I went through the toll on January 19, 2022 was because my son and his family were stranded in Peachtree City. I drove down late that night and picked them up and drove back home. I am the only person who has a set of keys to my car. When my car is not driven, it is in my garage. I received (2) more bills for $3,95 for a toll that I was told they have (exact same) picture of my vehicle going through a toll. The dates are April 1, 2022 and April 15, 2022. I am EXTREMELY upset, that Central Texas Regional Mobility Authority will take the exact same picture from January 19, 2022 and put it on a "NEW" invoice and send to me expecting me to "PAY". Crooks are everywhere and they don't care how they get your money. This company is AWFUL and are not worthy of ANY GOOD REVIEWS!!! read more

I call bullshit. You take a public freeway, make it at toll, put up signage that is not visible when you are surround by large trucks THEN you charge people for getting on the toll road by mistake - obvious when they get off right away. Shame on you Texas for selling our roads. read more

Doesn't matter if you have a toll tag or not they will still send you fraudulent actual paper bills. I have several....now I have a $14.00 late fee that I am NOT paying...F this toll . I pay on my toll tag an average of $3k a year. I think they have enough of my money. Reported them to the BBB so we will see what happens! And if you want to you have to go through NET RMA to do so as these fraudulent fools do not have a BBB but NET RMA is on the toll bill so we shall see. Not paying you anymore than I already do.....so go play in the road Central Texas Regional Mobility Authority! I don't care if it's a $1, $14, $100 it's the principle of the matter and you are frauds. I am not paying you. read more

While I am upset about a mistake on my end - going through "free tolls" with an inactive TXTAG account, therefor getting charged. I am most upset about the customer service I received when I called to dispute the balance. The first representative, Brandon, was pleasant and explained everything to me with an even keel but when I asked to speak with a supervisor, Kazeem, she was short, rude, and spoke over me as I was speaking. She did everything a supervisor was supposed to do but with an attitude as though I pooped in her yard. I am not a combative person, I just wanted to see if we could fix my mistake, but the attitude and disrespect that I received from her was completely off-putting and unprofessional. While I am sure this company only gets bad reviews because who is going to go online and waste their time writing good reviews on something that should go so seamlessly. I am not surprised about the specifics of the complaints and reviews. Central Texas Regional Mobility Authority: please train your supervisors to at most match the demeanor of the customers, a nice but frustrated customer shouldn't be met with outright defiance and attitude. read more

Useless, backwards scammers. Total crooks, can't believe this is our system. No one should ever take the "collections" notices seriously. Always refuse to pay bills you never received, don't get swayed by their legal talk. Complete corruption at its finest here in sweet ol Austin Texas read more

I usually try to avoid using texas toll roads at all costs. I got on a new stretch of a toll road near 290 in East Austin that the local news said was going to be free for a while. I'm not sure when the free period ended but it wasn't free for me, I wasn't happy about that, but here is the real Kicker, they apparently sent my bill to a physical address they for some reason had instead of my P.O. box so I never got a bill. Finally a year later it magically appeared at the correct address only it was $100.00 for 1 trip. Thinking I was dealing with a reasonable entity I called to figure out why I randomly received this bill, we figured out that they sent it to the wrong address long ago and started a late fee tab at my expense. Even though we both figured out what happened together the unprofessional employee basically had the good fellas F..k you pay me attitude. This is only 1 of 3 more stories of weird billing issues I have had with them. I have been on the Toll road a total of 3 to 4 times but have paid 5 to 6 bills and numerous alleged late fees, some bills had no proof photos. I can't seem to rid them from my life. They are the only entity I have billing trouble paying, I don't think I have dealt with anything like this since companies stopped using manuel paper billing methods in the 90s. I would stay far away from these guys, I bet something corrupt is going on. read more

After reading all the negative reviews and seeing how they operate myself this place seems like a scam to me. I add that they cannot be reached phone representatives. 102 callers ahead of me. Web site problems say contact them by email... have to wait 2 days for a response. All the money this so called business makes and they cannot give us an adequate paying service. read more

If I could leave less than one star I would. Truly this is complaint about the whole toll system in Central TX and the lack of accountability between the Mutiple Toll systems. Between TX Tag and The Central Texas Mobility Authority you can never get a reasonable answer. They will Just point the finger at the other side. First issue, it takes over an hour to get someone on the phone. I drive the same route to work every day, I have a tag, it auto bills and is paid & yet I get a bill from Central Texas Mobility every month - Apparently, a sensor is not picking up my tag at the same booth every day as it always at the same place. So, I have to pay a bill they mail me. When I call & complain the help desk is nice, but they can't do anything. This system in Central Texas stinks! The two toll authorities don't play well with each other, and they have no real proposals on making the system work better. If there is an executive that reviews feedback - Install a system of accountability between the systems and make the billing process work better. After 4 hours on the phone i was able to resolve my issue (TX Tag had my License Plate Wrong) - 4 hours that I will never get back. read more

I am getting bills from them and I live in Florida. I have never been to TX. When I call the number listed I get a person trying to sell me a Life Alert. So far i received the second bill . Now it is up to $16.90. This is some scam! It was impossible to speak to a human being. I am going to continue to throw these bills away but I may just end up getting another license plate so this harassment stops. read more

Finally paid off my FAKE CHARGES. They lied and I caught them.They lie like it's gkjbvh

How has there not been a class action suit against these guys? Awhile back, TXTag stopped drafting from my credit card without any explanation. On top of that, they decided not to send me any bills in the mail. And then after racking up hundreds in toll fees, CTRMA starts sending me late notices. They acknowledge that they had some "delays" or some nonsense but still insist on charging me the late fees. There is absolutely no recourse either. If you don't pay them what they want, you risk ruining your credit. Even after multiple media stories on their shady billing, nothing was ever done to address it. The Third Reich probably has a better Yelp rating than CTRMA or TXtag. read more

$15 for late payment of a $9 toll is ridiculous especially when I have a TXTag that somehow "conveniently" not working. I'm confident you do everything you can to make sure people are charged these ridiculous late fees. You should be ashamed of yourselves. read more