I have had two experiences with Austin's Metrorail train, both left me extremely dissapointed and confused as to how it is run. We live in the burbs, and generaly have no need to go downtown as we do not work downtown, and the places the train does stop, has little appeal otherwise. The first time we tried to ride it, several years ago, we had a train nut toddler, and thought it would be a fun experience. We went to the Lakeline stop one Saturday, only to find after buying tickets, there are no trains until the evening. My fault, I should have checked. Today, a Monday, I took the kids on a fieldtrip downtown. As of today, the ticket machines state they are ceasing to accept cards, but will accept cash. There are two machines, neither would accept either of my brand new 20 dollar bills, luckily the credit card readers were still working. The machine are difficult to use, you cannot purchase different types of fares in one transaction, the kids qualify for a reduced fare, but the machines would only process one ticket at a time. So it took 3 separate transactions to get the three tickets. It wouldnt even process the two reduced fare tickets at once. Two tourists from London near us also had difficulty.
On our return trip from downtown, there are no credit card readers. Again neither machine will accept either bills in my wallet. There are two Capmetro employees there that are clueless and absolutley no help. One suggests I walk down to the Hilton to ask for other bills. Also the machines do not give change, just a remainding credit receipt. Two other parties couldn't get the machines to take their money. Then they suggest I download the CapMetro app to purchase tickets, which I do otherwise be stranded downtown. The app is terrible, and there is no reduced fair option for minors, so 3 tickets purchased full price. By this time, my phone is down to about 10%, I ask the manager that showed up by then, how do you verify your purchase. "You must show your phone purchase screen if asked on the train." I asked her, "so what if your phone dies while on the train?" She responds, "maybe you should go buy MORE tickets with cash. Again, the macines will not take the bills. Austin wants to increase the mass transit usage, but it is extremely unfriendly and difficult to use. I can see people being stranded with this system. It isn't worth the cost and hassel for use Metrorail unless you commute for work. read more