I booked 2 tickets for a trip and the return trip for $56. I cancelled it now 2 nights before the…read moretrip and I only got $16 back in the form of a voucher. This is a written part of their policy but that does not excuse that this a major theft of money. I had a family emergency that has caused me to cancel my trip with ample notice and this is a joke of a cancellation policy. I remember 5 years ago, canceling a trip with flix bus only a few hours before my trip and getting a full refund back to my card.To be refunded barely a 3rd of the cost of my trip in essentially the form of a coupon is truly the height of corporate greed.

Have ridden from Austin to Katy round-trip and Dallas to Houston. Each time, the driver seems to…read morehave an attitude problem or desire to flex their authority. Have seen the driver deny access to people waiting 4 minutes before departure time, not to mention the people who arrived less than 4 minutes to departure time, but still before departure time. Have also seen the driver on the Dallas to Houston trip make a student buy them snacks. Like when the student didn't immediately say okay to paying for his snacks, he stared her down and repeated himself until she got off the bus and walked to the counter to pay for his snacks. This is coercement. She probably only paid because she was afraid he'd leave her stranded at the midway stop instead of her destination. If this system wasn't essentially the only reliable way to travel between these cities without relying on carpooling with strangers, I would not be using it. One way tickets on Friday/Sunday were $30-$40 each on a random non holiday week, so the trip wasn't extremely cheap either.

First Greyhound station that doesn't smell like ass, diapers and piss lol it's also extremely tiny…read moreand nowhere to sit. The staff is kind but the buses are ehhhh. But it gets the job done. I still prefer the others.

I booked my tickets 2 days ago after the bus suppose to be gone at 3AM and it shows up at 7AM In…read morethis whether with kids and woman, we wait for 8 hours without no one told us anything and no apologies at all and front desk was so mean not helpful at all and I'm not alone on this it was around 40 ppl with the same case I asked for refund and non care about it whey was laughing this is unprofessional at all and not acceptable don't take this bus it's scam

The clerk lacks energy and joy. She is curt. The interior is small yet pleasant and air…read moreconditioned. They play jazz music. This place shares a terminal with Cap Metro yet fortunately most of the people who come in are affiliated with Greyhound, so despite the street name being "Shady" shady transit riders are not here at least the day I came.

RUDE! RUDE! RUDE!!! This old lady not only greeted me with yelling, eyerolls and a disrespectful…read moretone before I could even finish asking for help; but she walked out while I was trying to translate for my sister in law and I legitimately had to stop the employee in the midst of her aggressive behavior. Imagine having a bad day then having to deal with this bullshit service. She refused to give me her name (walked out just to hide her lanyard) after the interaction from my prior experience if I did nothing wrong; I have absolutely nothing to be afraid of, she knew exactly how she acted. Afterwards she took a photo of me while I was on the phone with customer service. FOR WHAT? To say how horrible of a person you were to a customer that was kindly asking for help How poorly and unprofessional you acted? Since neither her or her co worker could assist with the my sister in law missed her bus by 3 minutes due to unforeseen conditions in the area we were forced to buy yet another ticket just to get her home. DO BETTER GREYHOUND. DO BETTER CARTS and to the lady cuz I'm sure you'll see this. Be a better person that world is full of shitty people and you behave like one of them.

Don't want to drive to Austin? This is your answer. My friends and I booked our tickets online…read more We arrived at Fuel City Taco/Carwash to catch the bus on a Saturday morning. Arrived in Austin within 3ish hours. The sucky thing is the seats are really small. You are cramped up. The charging stations at each seat is just a plug. No USB charging here. The free wifi sucks as well. The good thing is if the bus isn't full you can move to another seat. Our first bus driver was a chatty Kathy, but I had earpods in and watched nexflix on my phone. Our driver on the way home gave a Sunday sermon before we left Austin and it was awkward. All in all. Put your earbuds in and sit back, relax (if there's room) and let someone else take the stress out of your drive to and from Austin. The drive goes by so fast. PS - looking at the photos - we did not get a double decker bus to or from Austin.

If you are not familiar with the Megabus system, it may be confusing especially with multiple buses…read moregoing to different locations. You can check in with the people inside the center by showing your ticket. It is always better to arrive early than late because the buses usually leave on time. I like how there is a waiting area. There are also restrooms. (There are restrooms on the bus too and they're usually clean). Most of the time, there is no Wi-Fi on the Megabus even though they do say they have it. Sometimes the outlets don't work so you should fully charge what you need. It is a good way for an inexpensive longer ride. They can be as low as $1 if you get them early. You do have to ride with strangers though.

I had such a good time!!! The event made me feel like an adult permission to celebrate living !!read more

A friend was coming from San Antonio. The bus was 2 hours late picking her up. She called me at 230…read moresaying she was in austin but the bus was stopped for a break. I then waited for over 3 hrs at the bus station for this bus that was said to have been in traffic. ..... 3 hours of traffic in a Sunday ..... I think not DO NOT USE THIS BUS COMPANY!!!!!!!

Convenient and safe location close to In-n-Out, Kerbey Lane Cafe & a tattoo shop. Also a stone's…read morethrow from a 7-11 gas station.

My one star is for the bus company In general. We purchased a ticket and I never received a text…read more Nor an email confirmation. when I called the bus line directly. And explained my situation. They were of no help and hung up. And when I called back they hung up on me again. I'm sure I'm not the only one that it's happened to. Never again I'll be purchasing from them.

Easy peasy parking and access. Not sure why folks post the MetroRail is under utilized the parking…read moreis always full. They did switch Apps for purchasing tickets and viewing schedules and to keep this review PG it sux lemons. You need to order/pay for your tickets individually. In the past one person in your group to purchase the tickets for all. Trains are always clean, on-time, and everyone is friendly. Sure beats driving downtown!

This is the dumbest business design. I think Austin has ever came up with. They have one train that…read moreholds about four people every trip and stops about 1k cars passing through 10 or more major intersections. It literally causes traffic way worse

Wow CapMetro keeps making their service in Austin worse and worse and more and more expensive. I…read morefound out today when I boarded the 803 Rapid bus at this stop that they eliminated the 24 hr day pass. So now they just cap your fare at 2 rides paid between 4am and 3:49am and the rest free. That's BS! So you ride at 5pm and pay $2.50, you DO NOT get a full day! Btw, the bus driver didn't explain this to me as I got on the bus and tried to get him to tell me how to get a day pass. No, he just kept waving for me to get on the bus and wouldn't answer my questions. So when I sat in my bus seat, I had to get on ChatGPT and get it to check the website for me. So while CapMetro is making the job easier for the drivers, they are getting worse at their customer service skills for the customers that are paying. Sheesh... some of us only take the bus a few times a year so it would be nice to have drivers that are helpful.

Very convenient bus stop - right in front of HEB. Bus stop is in a safe and well lit area - no…read morecomplaints.

MetroRail helps me save in gas and staff is friendly, I just wish they would be more assertive and…read moretell passengers that like to put their stinking feet up on the seats to please put them down. I mean, you're not in your house, you're using a public transportation! Who likes to sit down on a seat where dirty shoes have been?! Imagine if he has doggo crap on them and he doesn't know! Disgusting! Please be conscious of the space you're using and other people using it!

Experienced the Metro Rail for the first time, and it was a fantastic journey! Having been in the…read moreTexas Austin area for seven years, my family and I decided to take the train from Leander station to downtown Austin for the first time. The day pass for adults at $7 each was a great deal, especially since kids ride for free. The interior of the train was impressively clean--seriously, spotless--and well-ventilated, making the ride comfortable from start to finish. The conductors were friendly and accommodating, adding to the overall positive experience. The children particularly enjoyed the ride, making it a memorable family outing. Highly recommend the Metro Rail for a convenient, clean, and enjoyable transportation option in the Austin area!