MetroRail helps me save in gas and staff is friendly, I just wish they would be more assertive and…read moretell passengers that like to put their stinking feet up on the seats to please put them down. I mean, you're not in your house, you're using a public transportation! Who likes to sit down on a seat where dirty shoes have been?! Imagine if he has doggo crap on them and he doesn't know! Disgusting! Please be conscious of the space you're using and other people using it!

Experienced the Metro Rail for the first time, and it was a fantastic journey! Having been in the…read moreTexas Austin area for seven years, my family and I decided to take the train from Leander station to downtown Austin for the first time. The day pass for adults at $7 each was a great deal, especially since kids ride for free. The interior of the train was impressively clean--seriously, spotless--and well-ventilated, making the ride comfortable from start to finish. The conductors were friendly and accommodating, adding to the overall positive experience. The children particularly enjoyed the ride, making it a memorable family outing. Highly recommend the Metro Rail for a convenient, clean, and enjoyable transportation option in the Austin area!

Bring back route #100. Pretty please! The last time I arrived from the airport, I had to take route…read more#20 to Downtown and then walk a mile to the rail station. Otherwise, the buses are nice and usually on schedule. I'm really looking forward to the blue line and the airport connection. I'll clearly rewrite my review when I get to ride the Metro Rail to the airport.

The worst company in Austin. It's a nightmare. From the constantly cancelled busses to the sexual…read moreharassment from drivers. Or their hatred. The awful combative customer service. The filthy people that get to ride for free. Yeah. If you look like you've been rolling around in the dirt. Hop on cap metro it's free. They always let these people ride free. I guess that's why we all get to start paying increased fare so normal people who actually work get to pay for these freeloaders. They advertise busses arriving 15 minutes apart. That's a joke. Easily waited an hour yesterday for a 20 to arrive. Also there's a new awesome thing happening. The fare boxes are very sensitive and they will take money out of your cards just walking by. I just woke up to a charge on my card. They told me it was a tap and pay but I never use that. I only use UMO. So beware if you walk by even without your Google wallet up it can charge you. I would call that theft. Awesome it wont let me add a photo of all the cancelled buses. Ive also been wanting to upload pictures of all the filthy trash cans. This company sucks so bad. If I could give it a million negative stars I would. ​​

I didn't think it was possible to make this place 'worse'. But leave it to Capital Metro to find a…read morenew way of torturing public transit riders of Austin yet again. They took out the soda and water machines. Granted few people actually carried enough money on them openly for a ride AND a drink because of safety reasons. And getting one in the dark probably would not be advisable. But for the few who were willing to risk it, I'm sure this was a nice touch. My advice would be to carry your own drink around. Perhaps more useful was the benches/beds under the somewhat functional roof. Now there is inexplicably just only one of the 'brand new' shelters. Everybody else is apparently expected to stand or sit/lay on the ground irrespective of temperature and/or weather conditions until your transit connection arrives. I did a double take, amazed that human beings are treated like this. Even for them, this is a shocking new low. Yes it's really cut down on the prior rampant vagrancy. But they've also cut down on riders. You now have to really want and need to use the public transit system in order to endure this treatment. It wasn't at all pleasant for one trip and I can't imagine it encouraging casual riders to permanently move to public transit. Whoever who authorized this needs to be fired.

This transit center is a disaster, the worst in the city for sure. It is only easily accessible by…read morecar. Which is an obvious and complete failure because, you know, it is a BUS transfer center. Lets expand on this issue some more. 1.If you want to access the transit center from south of 183 say Anderson Lane as a pedestrian you have to contend with panhandlers, highway speed turning cars turning on red legally. (Having crossed several times there it feels like you are taking your life into your own hands, in a way that is hard to describe, but I recommend to anyone who may think this review is an exaggeration.) 2. Lets assume for a moment you live in the closest apartment complex,santa maria village, which touts the transit center as a feature, the transfer center isn't safely accessible no traffic controller, surrounding car oriented design. So for those keeping score... the only accessible side of this transit center is the West side of Lamar assuming you are already North of 183, unfortunately the nearest legal crosswalk is located at Lamar and Thurmond half a mile away from the station. So if you wanted to legally cross the street and lived at the nearest apartment complex, you would be walking a little over a mile, to get to the crosswalk and return to the transit center. (Not bad for someone in good shape and active, but not quick, not intuitive, and not possible for anyone with a mobility impairment, seniors, etc.) But, lets say for arguments sake and out of optimism that you do have a car, it would be reasonable to expect that you'd want it to be semi monitored. There are 0 cameras here as far as I can tell! It feels fairly sketchy, but that being said I have left my 14 year old car and it has been unscathed. Also, for arguments sake. Let's explore biking as an option, there is no secure place to lock up a bicycle if the racks on the bus are full. Additionally, the buses stack (long line of buses one behind the other), making it difficult to determine where the bus you nee is located. (pro tip- the routes are divided by lanes, but within a lane where a given route will be located will not be in the same spot in a given lane) No public restrooms. ***This is relatively central hub, that needs to exist with a coordinated facelift from Capital Metro, City of Austin, and TxDot. It is a shame that it was even allowed to be built without some of the infrastructure issues addressed in advance of the Transit Center and it is abysmal failure that the surrounding infrastructure is so bad 30 FREAKING YEARS later!!***

I have used these in other cities and it was a great experience but the Austin setup is looking…read morepretty beat. I assume with all of the scooter competition that they are not investing in keeping up the bikes. In San Antonio they are going electric which is great. We also had to call the help center when we tried to dock the bikes and could not. The only plus is that the bikes can be taken on the bike /hike path while the scooters are prohibited.

I used B Cycle both mornings to get to ACL. Rode from downtown to Zilker both days, and spent about…read more$5 each time-one day I rode the trail, other day I rode in the bike lanes. Both bikes were fine, but the best part was the customer service from B-Cycle, now called Metrobike. Their staffers were so friendly and helpful-they legit showed interest in me as a customer and desire for me to be happy! Yay! Something that's sorely lacking right now. Plus, they had THE CLOSEST docking station to ACL (by a lot), at the corner of Sterzing and Barton Springs Road. Far closer than the mandatory scooter parking (geofencing prohibits you getting any closer-you have to take them to Toomey). I made that mistake Day 1 ACL. I will for sure use these bikes again. Happy to have them around central Austin. *The payment options are clearly stated on the app and the website. Not sure what others are bellyaching about. Each amount on the app has a drop-down with a VERY clear description of what you're buying. Jeez.

This morning I decided to try out the promotion, $6 for 20 minutes, it was suggested to use it to…read morego to McDonalds or any other ungodly fastfood venue, being that I don't patronize those types, I went to Starbucks. At my apartment complex, there were 3 Mercedes to chose from. I chose the CLA. Somehow, an unsightly red Ford zipcar got into the photo. If I would have taken Lyft or Uber, it would have cost $10 plus tax and tip.

I used car2go during my 4 day trip to Austin. It was super convenient and easy to get a car rental…read more All I had to do was download the app, submit my drivers license, and wait about a day for approval. I got to try out their smartcar and Mercedes GLA. I had trouble figuring out how to start the ignition on the smartcar, so I contacted their support line and was able to get help from a customer representative immediately. The daily rental can get a little expensive. The daily rental for the smartcar cost $69. I believe it's advertised as $59 on the Austin car2go site, but that price doesn't include taxes and fees. The daily rental for the GLA came out to $92. It's advertised as $79 on the site. Over all, car2go made my trip to Austin more enjoyable. I was able to drive out of the city to hike and zipline. However, I'm docking a star off because of their lack of transparency about prices.

I have used this service in the past, but when I sent my sister a link so she could book a ride…read morefrom the Austin airport when she arrives, they quoted her a rate of $106 for basically a 20 minute/15 mile ride. Checked with Uber airport pre-booking and it was $37!!! (on a special, they said regular rate was $46). Same time, same day. When did this shuttle get so crazy high in price? I used to like it, but my business is lost for sure now.

We had an early morning flight from SAT and we cannot rely on Uber as we had 5 people, 7 suitcases…read moreand it's near impossible to get an Uber at 2:30am - let alone an XL so we went with this company. Yes it's not cheap and airport parking or Ubers are cheaper but boy it was worth it for the ease and taking stress out of the trip. The driver arrived exactly on time in a nice large Suburban that was clean and cool unlike some ratty Ubers. He helped us with our cases and dropped us curbside. Then he tracked our flight for the return - and was there curbside when we landed at midnight, again ready to help with a lovely AC vehicle after that Texas heat and waters if we needed them. It is worth paying for the ease and peace of mind if you cannot rely on Uber at odd hours

The only reason MSB has gotten two stars is because of the customer service representatives I spoke…read morewith were both sweet, understanding and just as frustrated with my situation. I now have 1012.69 cents in late charges because they "can not change the address on the billing statement unless the DMV notifies MSB of any changes." My car is not and has never been registered at the address they are billing me. I have no way of receiving the bills and have not for almost a year in a half. Second: Each late fee is over 100 dollars for 1.25 toll. Each marked saying billing issue. Third: I called, explaining my situation and paid someone 243.69 They now have no record, but my bank statement does. I avoid the toll as much as I can, but I live 290e and 130 and 183. All three different tolls owned by different companies, (I learned that today.) Central Texas Regional Mobility Authority or MSB is an evil scamming private corporation, taking advantage of Texans who can no longer afford to live in Austin, none the less drive its roads. If I can't get a bill how the hell am I supposed to pay it? You received my bills back, you knew I was not getting them. How do you have the right to charge me over 1000% per bill? Why did we let this happen Austin? It's our damn fault for not kicking them out in 2008.

Waited and waited on the phone. Gave the same info multiple multiple times. Terrible service. I…read morehave an ez tag, why are you charging me??

Ubiquitous Driver is very Professional and on time which for Josh and his team is early. They stay…read moreready to be ready. I provided short notice for a pick up request at the airport for 7 people flying in on diff flights, airlines, and times on the same day. To make it even more of a challenge it was the Holidays and they were flying in from heavy storm impacted areas. I was super stressed doing the work of 4 people; including the role of airport driver and running behind in finishing the final touches on my home for my guests arrival. When I reached the point of defeat, I found Ubiquitous Driver through YELP of-course...GOOOOOO YELP Community for another WIN based your reviews! Josh quickly got everything set up and I was able to focus on finishing my home and do it stress free! Because the experience was so smooth with the airport pick ups, I used Josh for the returns. I can't emphasize the care he and his team took with each family member. Josh is amazing and his company Ubiquitous is a life safer....Just thinking about how he took aaaaaallllll that stress away! If you need a professional driver who will take your schedule and circumstances and make it their top priority; reach out to Ubiquitous Driver!

Highly recommend Josh and Ubiquitous Driver…read more We are in Austin for a month and my boyfriends' bday was coming up. I had planned a full day of activities (all COVID compliant, wearing masks, distancing, etc) and needed someone to drive us from place to place as we don't have a car here. Google searches didn't turn up many options other than atxprivatecar services which quoted me $600 for the day- as much as I love my boyfriend and wanted him to have a very special bday, $600 is a lot of money to spend on someone driving us around. The only reason we needed this service is because some locations were in Fredericksburg (wineries) and a 75 minute drive out of Austin with limited Uber/lyfts that far out. I turned to Yelp and am SO happy I did bc that is where I found Josh! I sent a message to three businesses' and Josh was the first to reply at an unbeatable price point (actually unbeatable- no one else could match). He was super responsive, communicative and friendly. Day of- he was five minutes early to our pickup location, was very considerate and prepared (hand sanitizer, asked us what music we want in advance, the like) and a very safe driver. His car is very clean and so comfortable. He was also super flexible when we ran a little late and needed an extra hour added. Josh is also extremely socially aware- during our day long excursion, he was really great at joining the convo whether it be to offer some good food recommendations for us, or informing us on what animals we would see during the drive (yes we're all city folk and didn't know the difference between sheep's/goats) but never intruding or talking our ear off (the opposite actually!). I really appreciated that he was so helpful, friendly and informative, but never annoying, too chatty or intrusive. It was the perfect mix and it's a real life skill that many do not possess - Josh does. We all noted that to each other after on just how great he was ! I definitely recommend Ubiquitous Driver and I know if I ever need someone again in Austin, Josh will be the first person we call!!

Dani is friendly and professional. I feel comfortable with…read moreher. She is on time and is helpful.

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Easy peasy parking and access. Not sure why folks post the MetroRail is under utilized the parking…read moreis always full. They did switch Apps for purchasing tickets and viewing schedules and to keep this review PG it sux lemons. You need to order/pay for your tickets individually. In the past one person in your group to purchase the tickets for all. Trains are always clean, on-time, and everyone is friendly. Sure beats driving downtown!

This is the dumbest business design. I think Austin has ever came up with. They have one train that…read moreholds about four people every trip and stops about 1k cars passing through 10 or more major intersections. It literally causes traffic way worse