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    MetroPCS

    2.4 (8 reviews)
    InexpensiveMobile Phones

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    T-Mobile

    T-Mobile

    2.2
    (38 reviews)
    0.9 mi
    $$$
    Virtual estimates
    Shipping

    My phone lost internet connection so I stopped at the store to fix it. Not only 3 reps were…read morecompletely useless in getting my issue resolved, they refused connecting me to t mobile Care Team stating they do not have ability to connect. 2 hours later manager showed up. He claimed he will have to wait like any customer to reach out to t mobile customer representative which I know is not true. After almost 3 hours I left without resolution. I've been a t mobile customer for many years and was always impressed with the quality of service. Last time was the worst ever experience I had with mobile provider. Incompetence, disrespect and complete lack of interest to help. I do not recommend anyone this location for servicing your phone.

    Saturday afternoon (8/17), my Uncle (70-years-old) and myself (36-years-old) stopped by a T-mobile…read morestore in Cedar Park, TX to continue trouble shooting the issues on his old cell phone. Prior to this store visit, we had already called into TMobile tech support and stopped at a T-Mobile store in Lampasas, TX. Upon entering, no one greeted us, acknowledged our presence until I walked up to a T-Mobile representative working with another customer. At this point, another team member who was just scrolling on their phone, came over to take our name and reason for visit (they didn't record our information in a customer queue - they simply walked away, even though a dozen people were waiting for service. After waiting 45-minutes, we had already selected the phone and accessories needed for the new dimensions. The gentleman who helped us didn't introduce himself to us, or ask us why we were there - he just stood there waiting for us to start the conversation. Every customer inside the store was asking for assistance with transferring the data/contacts/cloud storage from their old phone to the new devices being purchased for $1000+. Unfortunately every single customer was being told their pictures, contacts, messages, etc. was all lost. We were given the bare minimum assistance - the new phone was opened, and turned on - then given to us to set up 100% on our own. This service, care, and thoroughness provided by T-Mobile representatives was a fraction of the dedication, commitment, and care that Apple or Verizon staff put into their job, role responsibilities, and loyalty to the company's clients. The representative denied to provide us support/assistance with: -making a cash payment onto our account -provide guidance on opening a claim on the 'old phone' that was dead and broken (even though we've paid $18 per month for insurance for the past 4-years) -when we denied to buy a $65 Otterbox phone case the rep became visibly upset, and even more irritated when we didn't want to purchase a wall charger from him for the phone (even though we have multiple wall chargers at home) -refused any guidance on transferring data -when asked about the old pictures (of my Uncle with his great grand children - we were told there's a phone repair shop around the corner) After going though the steps to download SmartSwitch, remove the SIM card, SD card from the broken phone - accessing the Samsung One cloud account, email accounts, etc. When it came time to call into T-Mobile to activate the new device with the new eSim - all 4 representatives refused to activate the device. I called into T-Mobile at 8:12PM CST, the first rep I spoke with was unable to speak English, failed at pronouncing her directions... after 45-minutes of trying to ask questions and receive support activating the phone, finally (after asking multiple times) I was transferred to IT support, 25-minutes asking for help - the IT rep didn't trouble shoot with me at all and refused to walk me through the necessary steps to activate the phone. After asking for a supervisor - I was advised there was nothing they would tell me any different than what he has explained. 15-minutes with the supervisor before I ended the call. No-one assisted in activating the phone on an account thats existed for 12+ years (my Uncle Charles Lewis). I was mortified at how I was treated, the absolute refusal to assist older customers in retrieving their data out of pure laziness. Every single encounter with T-Mobile staff yesterday was awful. After 12+ hours of trying to fix the phone issues, we were told going into a store would be the only way to resolve our issues. Despite my 70-year-old uncle traveling out of state today, without a working phone - NOTHING was done to help. My Uncle not only has an account with T-Mobile for himself, but for his daughter and family of 4... everyone with new phones, service, tablets, add-ons, etc. He was treated as useless and meaningless when it came to him being a customer. Appalling.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Gadget Repair

    Gadget Repair

    2.5
    (16 reviews)
    0.9 mi
    $

    I wish I never went to this repair shop for my iPhone 11 pro max. Ever since then i've had bad luck…read morewith this phone screen. Right away I could tell that the screen was much lower quality than the original screen. The phone lights looked bluer and less clear. Then my phone started to glitch every night- I had to start putting it on do not disturb because the whole night it would be operating itself! Even so, I woke up one day and my phone was completely locked out and I had to erase my entire phone (not backup), because of this shady screen they installed!!! Now my right side of my screen won't work and I have to go to an authorized apple installer for a new screen to spend even more money!! Note for everyone who thinks of going with this company: YOU GET WHAT YOU PAY!!!! Pay the extra money and go to an Apple Authorized Shop! I HAVE LEARNED MY LESSON AND WILL NOT BE BACK!!

    I wish I had listened to the reviews and not taken my phone here. My iPhone 11 has been acting…read moreup ever since it was in the care of Gadget Repair. They repaired my screen and immediately after the sound on/off switch stopped functioning. The man on the phone when I called just kept telling me it wasn't his problem. Aside from that the screen he installed is faulty. It double taps the space bar constantly(as you can see), and the screen won't light up unless you hit the lock button. Update: my new screen now has a mind of its own and operates without touching it. DO NOT let him SCAM you with his "1 month warranty" when I brought the issues to the business owners attention he told me I had one week to bring my phone in or he would not be doing anything to repair the faulty screen that HE INSTALLED! PLEASE TAKE YOUR BUSINESS ELSEWHERE!!!

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    Gadget Repair
    Going abroad, switching cellphone service provider and so on, any Unlocking issues? Give us a call and we will handle it.
    Going abroad, switching cellphone service provider and so on, any Unlocking issues? Give us a call and we will handle it.
    Don't Despair, We Repair !!  Call us for more information.

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    Don't Despair, We Repair !! Call us for more information.
    Cedar Park Cell Repair

    Cedar Park Cell Repair

    1.9
    (33 reviews)
    0.6 mi
    $

    Took an iPhone 6 and an iPad 4th generation to have the screens replaced (we had dropped them and…read morethey were shattered). Screens were replaced quickly, but within 60 days, both screens quit working within hours of each other. They hadn't been dropped or gotten wet-just quit working. I took them back and the owner told me that he doesn't warranty any if his work-and to his credit, there are signs saying that all over his store. In hindsight, that should have been a red flag, but I just wanted them fixed. I wasn't about to let him have another shot at fixing my devices, so I took them to Phone Doctor of Austin on 620. They fixed them-for $25 less per device than this shop, and what do you think they found? The guy from Cedar Park Cell repair forgot to install about 50% of the screws in the iPhone-no wonder it didn't work. Do yourself a favor, no matter how convenient this place is, do not take any of your devices to them. They are shady, so sloppy work and seem to be pretty proud of the that they do not stand behind any of their repair work

    Ok this cell phone repair shop has saved my rear end multiple times. The first, was when I cracked…read moremy screen and I was replaced the same day. Second, there was a weird iPhone update that would allow me access to my phone and he fixed it for a discount because he had remembered us coming in not too long ago. Lastly, I dropped my phone and I had no function to my phone. He fixed it in 10 minutes!! Not only was the owner kind and professional, but also very quick! I use my phone constantly for work and they have been a life saver. Wouldn't go anywhere else!!

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    CEDAR PARK CELL PHONE REPAIR UNLOCK NEW AND USED

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    CEDAR PARK CELL PHONE REPAIR UNLOCK NEW AND USED

    MetroPCS - mobilephones - Updated June 2026

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