I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

I contacted Austin Cabling Systems to install ethernet throughout my home. They guided me through…read moremy options, scheduled me out only a couple days from the initial consultation, and got me exactly what I needed. The installation was quick, clean, and professional. The technicians were friendly, knowledgeable, and efficient. Phenomenal job, I'll happily rely on Austin Cabling Systems again in the future.

I strongly recommend Austin Cabling Systems! I gave them a brief description of the network cables…read moreand security cameras I wanted to install in my home and sure enough they did a great job installing it all in an afternoon. Highly knowledgeable and extremely clean work, too.

Seriously the worst customer service ever. Go to any other store but this one!!! You'll sit for…read moreever and be treated like

My phone lost internet connection so I stopped at the store to fix it. Not only 3 reps were…read morecompletely useless in getting my issue resolved, they refused connecting me to t mobile Care Team stating they do not have ability to connect. 2 hours later manager showed up. He claimed he will have to wait like any customer to reach out to t mobile customer representative which I know is not true. After almost 3 hours I left without resolution. I've been a t mobile customer for many years and was always impressed with the quality of service. Last time was the worst ever experience I had with mobile provider. Incompetence, disrespect and complete lack of interest to help. I do not recommend anyone this location for servicing your phone.

I came and asked for help with switching from SIM to eSIM because it didn't work through the…read morewebsite. Instead, they said I had to call support and tried to sell me some random accessories I hadn't asked for.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

The tech. told me what was wrong in a timely fashion and had me with a New Computer within 24Hrs. I…read morerecommend this company to anyone in Austin who needs a refurbished computer or computer repair. The company has a flat rate and they have pick up and drop off available upon request. Edit - Delete

Love these folks. Were very efficient, professional and amazing! So grateful. Will always use them…read morefor my tech needs!

If I could give them 0 stars I would. Absolute worst experience! DO NOT WASTE YOUR TIME. Wont even…read morego into details about it all because I've already spent too much time dealing with it but long story short the manager, Michel, is completely inept, as is the rest of the employees here. After hours of dealing with the mess they made, I finally had to call corporate to file a complaint and they were able to do that and remedy the issue. Edit: went over to the store on crystal falls and they were tons friendlier!! They told me this store is a franchise. If you're the franchise i would quickly visit your store to try and get things under control. Aka find a new position for Michel.

The situation I encountered last night at this location was nothing less than crazy and horrifying…read more It's such a long story and I've already reached out to their corporate to help me straighten things out, so I don't want to go into it all here, but I'll just say this... Ricky the employee who was there, has no business being in customer service. Either because of incompetence or because he can't listen/doesn't care. Either way, a situation became increasingly frustrating and ended with us being told we were "hostile" and trespassing and being refused service. I felt so helpless because the ONLY employee there escalated everything, refused to listen, refused to help us, refused to call a manager, and even refused to tell me when a manager would be there the next day. Every other interaction I have had there and with their call center has been nothing but positive (Thank you Noah and Cierra!), but this was madness. We left there with no cell service for a phone that is a necessity for my husband who works in the field all day long on various construction sites. I'm at such a loss for words, my husband said it was just bizarre. I never want to step foot in there again, if he is there. My husband refuses to spend any more money there. What are you supposed to do when the company has all the power (it would be such an ordeal to switch back and you can't get a trade in back), the employee refuses to help you, and now you're just stuck? Edit: they are trying to make it right, I was contacted by the DM, so hopefully it will all work out.