I have to say that ever since I've signed up for MetroNet Fiber I've been extremely happy. Now, I'd be lying if I said that it's been all fun and games since the beginning, but it hasn't. Being that I work from home, I've needed to have reliable internet but the installation wasn't successful and the internet connection was poor in the beginning. But After 1 official Metronet Technician Came to fix my internet it's BEEN Wonderful since. The only downfall is the contractors that Metronet hires out to do their work for them, was terrible in the beginning like I mentioned. And for having service for 3 months now, BEST internet yet. Also they said that someone would be out in a week to bury the cable and 1 weekend the wife and I were out of town and when we got back on Sunday afternoon, the cable was buried. So wished I had them in my other city, Thanks Metronet for your Service and Support. The support over the phone .. Best in Class!! read more

Impossible to get ahold of anyone if you're having issues if something doesn't change I will jump back to spectrum

These people are knuckleheads. A guy showed up at my door. By the time I got to the door he had already headed around back to try and open my gate to get in my yard. He told me he needed to get in my yard to access the cable. I told him there was nothing to access and that my wife was on a conference call on our porch. I told him it wasn't a good time and asked him to come back later or schedule a time on another day. He told me that if I didn't open my gate immediately he'd call the cops. I told him to call them. I then asked to see his surety bond. He had no idea what one was. I told him his sign on his truck said he was a contractor and asked if MetroNet's surety bond covered third party contractors. The police showed up and I shared my concerns with them. They also weren't sure. We went to the backyard and as I had told them, the box they wanted to access wasn't even in my yard. There is no way I would ever consider doing business with this outfit. They are clowns. read more

Not defending Metronet, but a lot of the negative reviews seem to be related to the company messing up people's yards/landscaping etc. when they come lay cable in a new area/neighborhood. That definitely sucks, in fact when they were installing it in our neighborhood they had to lay a line in our backyard and in doing so accIdentally cut the line for our spectrum cable. However, don't confuse those issues with their actual internet service. We switched from spectrum to Metronet a few days ago and it's been much better so far. The biggest "pro" is that the speed we're getting is actually close to what we're paying for. With Spectrum we never got anywhere close, and it made internet browsing, downloading files, etc a pain. Pros: -Better speeds than competitors, and the actual speeds are in line w/ what they advertise -Their internet packages all come with a free router, and the router is a "mesh WiFi" thing (probably butchering the terminolgy, but they'll put these little boxes throughout your house to make sure the signal from the router is good wherever you are). -you're not stuck buying your own modem (or paying a monthly lease fee) like other companies make you do) Cons -You have to set up autopay with a checking/savIng account in order to get free installation -most of their current promotions come with a 1 or 2 year price lock, so prices could possibly go up after read more

These guys suck big time. they have wrecked my yard everytime the incompetent tech crews have entered. I caught one the the morons in my back yard when I got home today and found they had disconnected my Spectrum cable from my house. Looking into criminal charges read more

Nothing but negative complaints about this company, they have destroyed property in my neighborhood just to install their stuff, opened gates and entered private property without home owners knowledge, let peoples dogs out, dug up their yards, leaving them in a mess. Also continue harass my spouse, by calling all the time, after we've requested them to stop calling. read more

If I could give them 0 stars I would. They were at my house for 3 hours and weren't able to get the line installed properly and said someone would be back the next day to finish. After 4 days trying to deal with customer service and having them pass me on to someone else I decided to cancel their service. When I went to the local office I wasn't offered any explanation or apology but instead was treated rudely. Spectrum isn't great but at least they have good customer service. read more

I switched to Metronet last spring after constant trouble and slow internet with Spectrum. In about 9 months I've had one outage that was dealt with quickly. I have no issues with streaming even when the kids are gaming and all of are devices are using the wifi. The speed is obviously and significantly faster than spectrum. I have a nest system with matronet. And I pay slightly less than I did with Spectrum. Switching to Metronet was the best move I've ever made. read more

MetroNet dug THROUGH our stream that we built when installing our fiber optic cable today. And ultimately left the cord out over the stream - exposed to the elements. Our stream is now dead, no water is flowing to the pond, and our pump is shot! They also trampled all of the plants along the stream bed, totally destroying some and leaving just mud in other areas. The head of the stream was only 2 feet away. They only had to move the line 2 feet! We explained this to the installer when he arrived. We did not know someone was already in our back yard doing the damage. We called MetroNet at 1pm, messaged them soon after, and I personally talked to Rob at the Tiverton office. No satisfaction. So I'm sharing our experience with MetroNet on all platforms and discussing it at our HOA meeting Thursday night. I've given MetroNet every opportunity to resolve this and all we've gotten is one FB post saying they are sorry. More pictures to follow. Please share with anyone even remotely considering MetroNet. Still no response after 5 hours. #metronet #terribleservice #propertydamage @ MetroNet Fiber read more

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I signed up for METRONET installation immediately when it was announced. After about a year of waiting I was contacted to make an appointment for installation. The window was 11-2, and the contractor arrived around 1 pm. The contractor who finally arrived looked around my house, went down to the basement then said he needed to look outside. After a few minutes of staring at the pole he said he needed access to my neighbor's property and left. About two weeks later some guy from METRONET called wanting to know whether my installation was satisfactory. I explained to him that I had wasted a half day off work to be told METRONET could not install at my house. I told him to call me back if they worked this out but I haven't heard from them since. Doesn't make me very confident they can provide a public service. read more

I wish I could give it "0" stars. Horrible experience. Installers did not show on 3 scheduled appointments. Horrific customer service as well. I hate spectrum, but could never get MetroNet to show! read more

Love it! Cut the cord! Installation went well they showed up on time and presented me with options routing the fiber optic cable into our home. They even worked late into the evening to make sure we were up and running before they left. Nothing but good things to say, fiber optic is a much smaller cable and looks great, goodbye to all those cables all over your home inside and out. Its been fun cutting them!! Waited a long time. 5G baby read more

Terrible install experience. Prospective Metronet customers should be warned that they are not dealing with a company capable of performing. How can Metronet keep selling and advertising its services when it can't get the job done? Ordered the service last week. Metronet has now missed two install windows on 2 separate days. We've spent 8 hours in total waiting for Metronet's techs just to arrive (not even counting the 3+ hour estimated time to actually do the installation). After 4+ phone calls, we are still waiting for a tech. read more

While completing construction in my neighborhood for Metronet my property was significantly damaged. A water line was busted which resulted in my driveway being torn up to fix it. I was told it would be a week before they could fix it, which I thought was crazy, but oh well. 1 week turned to 2, which turned to 3. Finally, a contractor came out and dug up the damaged section of my driveway and left. The concrete guy was supposed to come fix it, but he didn't... this drug on for days, which left my driveway unusable. Once they finally poured the concrete I was told they would come back to pressure wash/stain the driveway. As I figured, they didn't. This went on for nearly 2 months. Finally the concrete guy called and said he put me on the back burner because of a payment issue with Metronet. He said he'd come out within the next week. Again, he didn't. I called again- he finally came. He did lazy, get it done as quick as possible work. He didn't pressure wash anything. He didn't match anything up. He stained the damaged piece, and then another section a brown color, which doesn't come close to matching up the gray of the rest of the driveway. The Metronet construction manager said "it looks great". It doesn't. They then never came back. Never called back. They just left it. Not only is the section they tore up brown, but they did the section beside it too to try to make it blend I guess. They do nothing they say they will and have no regard for property. I've had my back gate left open many times by Metronet employees. I've had my yard dug up with no repair... just a bunch of dead spots all over the place. I have zero confidence that they care about the quality of their service or the quality of their work. They're dishonest and do as little as possible to move on to the next. They'll blame contractors, but in the end it's them who hired those contractors. They accept no responsibility for their errors or damage and really don't care about your property and how their work impacts it. read more

I had service installed, and the girl that set it up and technician were very pleasant and helpful. However the service unfortunately wasn't working properly for my house, so I called to cancel. During this conversation with customer service, the agent named "Navin" told me that they couldn't cancel it and when I asked to speak to a supervisor, etc. he told me that he "won't take a demand"! I've never seen such poor customer service by a company in my life. It's a joke as a consumer, and as unprofessional as it gets to have an employ like that represent your company. read more

Never ending digging! While comparing to cable saw no value or advantage to switching...where's the beef?!

Metronet recently came through my neighborhood and installed fiber optic cable. A guy came to my door signing up people. He showed me the packages that were available for the internet and streaming. He stated that If I signed up that I would have a free month. Based upon what he told me about Att/Direct TV Streaming I signed up. I gave him my financial information and he sent out a technician to install a modem. I also received two tv boxes in the mail for my tv sets. Immediately charges started showing up on my credit card. The representative that signed me up no longer answer my calls. The second month, they took money out of my account. I called Direct tv from a number off my statement. So far my free month has not happened. When they unexpectedly withdrew funds from my account it caused me to have fees from my bank for overdraft. I had just done some Christmas shopping which caused my account to be depleted somewhat. I am a retired disabled veteran that lives on a fixed income. When I called Direct Tv streaming they had no knowledge of me receiving a free month. The representative was very insulting and offered me $50.00 to help cover my overdraft fees. He says it was the best he could do. So far the fees have amounted to $42.00 dollars. I felt like I was signed up by someone that misrepresented the company. Had I not been offered the free month as an incentive to sign up I may not have signed up. I was a Spectrum customer for 25 years. Had I not turned in my Spectrum equipment I may have told Metronet/ Att direct Tv streaming to kiss my ass. So far I feel like this has been a train wreck of an experience. I would not and can not in good conscience recommend this company to anyone. read more

Worst service you will loose service a lot, can't talk with a person on the phone..DO NOT recommend this service. 3rd time in 3 weeks we lost tv stations only getting 1 channel currently read more

Some of the worst customer service I have ever experienced. Starting with the mess the technician left after the install to customer service reps by phone or on-line. The internet service is very good but the customer service and attention to detail is very, very poor. So poor that I would not even recommend Metronet to anyone. If it wasn't so much trouble I would switch back to where I was. read more

Woodland Christian Church is a new subscriber to Metronet. The entire installation process was difficult and time consuming for the church requiring several appointments for the installation. After installation we determined that the security system no longer worked due to the change, Metronet was to have left a new IPS address but failed to do so at time of installation. Had to schedule another appointment and waited for 5 more days for the address. Now have determined that the security system requires a 2nd internet line, again something that Metronet should have informed us of, and again we have to wait another 5 days for response. You are not allowed to speak to management since they do not speak with customers directly. This has been a totally unacceptable experience and would advise anyone to be sure that you realize up front the lack of responsiveness and lack of access to management. read more

I've enjoyed having WiFi that works 95% of the time. People in my area are also pleased!

Highly frustrated with this company already. I was so happy to get away from Spectrum but this internet service is just as horrible--constantly cuts off. I received an incredibly high bill ($101 instead of $49,99) and wasn't ever warned that there is a mysterious $9,99 monthly fee for service. The internet bill after the first 6 months will end up being higher than Spectrum. I was trying to call about the bill and was on hold for an hour. Horrible internet and horrible customer service. read more

Metronet laid cable in my yard a few weeks ago. About the same time my Maui Jim's that were hanging on my back yard hammock disappeared. Hmmmm, just saying. read more

Had an appt to try metronet...just canceled after reading all the reviews...had trouble with this company when they first came to the neighborhood....we had a brand new boat in our fenced back yard..and the gates locked accordingly...They wanted access and I told them they would have to wait until we took the boat to our storage unit...they repeatedly asked over and over for access.. We moved the boat as soon as we could and then they drove through our yard and left crap everywhere......no need to fool with this bunch. read more

Our office signed a contract for a business account. At the initial install they said they did not have all the proper equipment and would need to return. We stayed with our previous ISP because we could not afford any outages. Metronet began sending monthly bills, and we paid them in good faith that they would make it right. After three months of back and forth, with multiple service calls and tech visits they said we have been fully functional since the initial install (after they told us we weren't) and would not be issuing a refund for the time we were not using their service. When we asked to speak with a manager to appeal the decision, the manager refused to speak with us. The customer service and management of this company is atrocious. I am counting down the days until the end of our contract. read more

I love my service. The speeds are unmatchable and the prices are reasonable. This beats any other ISP company I've had before. Customer service is local and great. Turn over time for appointments is extremely fast. So much better than all the rest! read more

Excellent service, friendly staff, left the yard exactly how they found it and had me hooked up quickly and efficiently. Signing up for paperless billing, and autopay knocks $ off your bill just like they said it would at the sales appointment. All the people talking about "mysterious" charges obviously didn't pay attention and sign up for these. Speed is insanely fast and the wait time when calling is never more than 2 minutes. Highly recommend MetroNet. read more

I play a lot of online games, and ive never had a worse experience than with metronet. lots of random disconnects, sometimes is crawls with the speed, but other days its fine. very inconstant. we just submitted an order for spectrum, and we have to go back to them. extremely disappointed read more

I would give them a negative rating. They cut off our internet during the Pandemic for a $6 charge I didn't even know about. They said they would turn it back on but never did. I had to go get internet from their competitor. Our kids were out of school and we were working from home and desperately need internet. I asked them to cancel and stop billing us. I had return their equipment to a store that wasn't even open. They said they had canceled the service and I paid a supposed final bill but they are still billing us (for twice as much as the original cost) two months after the service was discontinued. Very disreputable company would advise against using them. read more

I hate the fact these people are in and out of my backyard whenever someone else has a problem with their service. We didn't want, wouldn't use it and yet they installed their connection box on our pole. I don't see them as a utility and Lexington's Mayor should have made it a requirement that those boxes only be put on the poles of people who wanted their service. Yes, there is a utility easement and yes by law they are allowed to use it, but KU also uses that easement as does Windstream and Spectrum and possibly others. Know how often we see them? I think maybe twice in the last 15 years. Clearly they knew how to install their service so it worked without them constantly having to do something else to it. There's lots of stories of messed up yards, gates left open and even more disturbing--that possibly the contractors they're using not bonded or insured to cover damage or even the workers. I have no idea if that's true or not, but there's usually some truth to rumors. read more

Lex, KY Review -Signed up last week. Installation guy was at my house four hours and could not complete. Said they would be back next day, so I waited another four hours and received no communication from Metronet. Twice told I would receive update via phone call and did not get. After calling them I was told there is an issue that will take more than two weeks to have someone fix so now waiting 17 days from inital install date. Very disappointing start in service and poor communication from Metronet. read more