I believe customer service has gotten a bad rap lately--but my experience at SmartStop Self Storage…read morecompletely changed that. After downsizing from a four-bedroom house to a one-bedroom apartment (after losing my partner of 16 years), I found myself needing a small storage unit for the things I simply didn't have room for. I love my new apartment, but even with great closets, I needed a bit more space for peace of mind. Searching online was overwhelming with too many options, so I decided to stop by SmartStop--and I'm so glad I did. That's where I met Sandy, who was exactly what I needed. She took the time to listen to my story, made thoughtful recommendations, and even walked me to see the unit in person. Sandy made the entire process seamless. Within a short time, I had rented the perfect unit to store my belongings. I now view the monthly cost as an investment in peace of mind. My home feels calm and uncluttered, and I still have access to everything I need--whether it's my craft bins, holiday decorations, or even my golf clubs--all safe in a clean, climate-controlled space. Thank you, Sandy, for your kindness, patience, and professionalism. You truly helped me find a home away from home for my things.

Ivey was extremely friendly and helpful when signing me up for a storage unit. Will be recommending…read moreto friends and family in the future.

I have had a really good experience with Champion Self Storage on College Ave in Ruskin. I've had a…read moreunit with them for about two years. Alice, Randy and Harley are friendly and make me feel at home. They are approachable and super helpful. Alice went out of her way recently when I downsized my unit to help me figure out what size I needed. It has the feel of a family run business with fun decorations that change with the holidays. 100% recommend.

This was absolutely the most painless rental and storage experience I've ever had. Alice (the site…read moremanager) and her team are absolutely top-flight! The ladies even rescued my phone when I had forgotten it in a uhaul truck that I had rented from them. The storage units are clean, as are the buildings. If you're in Ruskin or Sun City Center, Champion is definitely the way to go! -Christophe H.

Never renting here again they have lied to me and my family on multiple of occasions on when we can…read moreget our things out of storage due to us being late on payment and then turns out when they said we had time to get our things that we actually never did have time that they had already cut our lock and locked us out when they were saying we could still go in and get our things and they said everything is in the contract we signed when first getting the unit but we never sign a contract the only thing we had signed was the payment and insurance agreement that's it we were never emailed or give this so called contract. So I would watch out before you lose your things to this place.

RAT infested and they knew about it and never notified the tenants. I was paying the month…read moreinsurance and that's a waste of money tried to file a claim for of $500 worth of rat damage and they wanted receipts for everything which some where gifts and who keeps receipts for stuffed animals, chair and a suitcase? The worst part was we actually had a dead rat in our partially opened suitcase that almost fell out on my head. They treat a loyal customer by jacking up their rent to around $280 a month for a 10x20 outside unit while a new customer can get the same one with first month free and $143 a month!!

Century Storage is a well run, clean and no hassle storage area. I have had storage units all over…read morethe US. No worries about leaking or lights not working. This place is all one would need for storage needs.

I have had vehicles at this location before the manager, Tracy has been there for 6 years. She goes…read moreout of her way in exceeding your your expectations. Many may think the prices are high but the security and the availability of this huge storage facility is first class.

The service here is amazing!!! Mike the manager is super nice and cares about the customers. Had a…read morefew issues because it was my first rental and Mike helped instantly. I highly recommend this location. It's super clean and taken care of. Again shoutout to Mike!!

$36,000.00 of outboard engine parts were stolen from my boat. We were told by the on-duty staff…read moremember that they have had a rash of thefts. We also found out they do not have cameras in the RV and boat parking area. Even after they have had thefts before they did not add any cameras in the RV and boat storage area. I asked Extra Space to do the right thing and cover my loses but they stated, "That isn't going to happen". We have moved our boat to a new storage facility that does have cameras in the outdoor storage areas. We have already called the number you provided and were told the same thing, you are not going to do anything about the break in or our losses.

It is such a pleasure dealing with the on-site staff Michelle and Gary They could not be more…read morehelpful! The facility is clean and air-conditioned and furniture is kept at a nice temperature, So kind and courteous this is definitely my go to, I would recommend to family and friends

the they are completely professional and enthusiastic. They have great prices. All are clean. The…read morefacility is very the security is phenomenal. I would give 10 stars if I could.

First time using a storage facility in over 20 years. I picked this location bc of proximity to my…read morehome. I went in with my friend to inquire on the units available and fees. They have a great 1st month special. The entire staff are very nice and professional. They made a stressful transition that much easier. Even ended up renting a truck for the actual move. Overall a very good experience and would definitely recommend this place. They keep it very clean and safe. And are ready and able to help with anything when asked. Lots of security cameras to make you feel at ease with your belongings being kept safe. And not one piece of trash was seen anywhere. They run a tight efficient ship and treat you like a friend not a customer.

From the owner: We offer 24/7 access and a 1yr price lock guarantee read more

My move was last minute and extremely chaotic. I was dealing with movers and booking a storage unit…read morevery last minute while I was traveling and it was a nightmare. I booked the unit online and thought I was good to go. I looked at the unit size I reserved and it was way too small. So again, last minute I was able to get the correct unit to accommodate my belongings with the assistance of the associate on site. When the movers transferred my belongings to the unit the associate from the facility was touching base with me and updating me on any changes or possible complications. When the movers arrived my 18 year old son was overseeing the process and the same associate that was so helpful on the phone noticed my son was nervous and stressed in the situation and was there to give him advice and guide him through what was happening, for that I am eternally grateful. When I arrived to make sure everything was complete and finalized and packed into the unit properly while the movers were still there, I was met by the gentleman That had been so helpful to my son and on the phone with me. His name is Xavier (I'm uncertain if the spelling is correct). I was incredibly stressed out and had a million things I had to do and just as he did with my son he recognized, and with an amazingly positive approach took me to the unit making small talk to distract me from the visible amount of stress I was experiencing, allowing me to relax and even laugh. The movers had just finished unloading everything and were at the unit for inspection. Everything looked good, I paid the movers and Xavier continued to reassure me that everything was smooth sailing from there. I had no opinion of the facility or location at this point, but the level of professionalism, simple courtesy and stellar customer service was unmatched to any experience I've had in the past. There were other customers he was dealing with while he was dealing with me and he handled it with ease and met each of our needs in an effective and timely manner. He maintained an extremely positive, professional and laid back attitude while multitasking each customers needs. I would highly recommend this location simply based on the level of customer service I received from Xavier. I sincerely appreciate the lengths he went to to make the process as easy as possible. Based on customer service alone, 5 stars is not enough to describe my experience. Dawn B.

I called on Extra Space Storage initially to store Some of…read moremy things for a short while in order to make room for some family members. To my dismay, this short time ran into about a year and needed to add more items to my unit until it ran over to second unit. I tell you, Richard, at the 301 site was the most accommodating and so very friendly. I feel I made a new friend in Richard. The units was very clean and I didn't have any issues while storing my (and other family members) things there. I would choose them again if needed.