Virgil A. This is not about the storage facility cleanliness. This is about how you are getting ripoff through rate increases. I've been renting a unit from them since August 2020 and "YES" they do have you sign a contract. The rate increases that I have had over the last 29 months has been a total ripoff. I am paying more now then a person would if he or she would come in and rent a new unit the same size as mind. When confronting the management concerning the outrageous rate increase over the 29 month period I was told to simply "move out the unit and go get a family members to sign for a new unit." The management will lie and say its every 8 to 14 months but the increases are computer generated every 5 to 6 months. They get you by advertising the low rental unit prices. Then you are hit with those outrageous rate increases. That's where they make their money. read more

My tenure with Hide-Away storage was great. The facility always was clean, accessible and the staff was helpful. I only had some concerns during my last two days of having my storage. As I was preparing to move-out, I communicated my intentions to the office staff and received some directives. My payment was due but I was told to go ahead and move-out then come to the office so that I did not have to pay a full month's rent. I was told that he did an over-ride in system so my code would not be blocked due to nonpayment. I drove an hour 10 minutes to finish moving out that evening but was unable to access the storage because my code had been taken out. I paid my movers for their troubles and contacted the office the next day and explained that I could not get the balance of my things and had to pay my movers. Apology was made to me and I was told to get the things that day and he would work with me regarding that day's prorated pay. After moving out, I followed instructions and called the office I got a guy that I had not dealt with before. He was a poor listener, pushy and unapologetic. Instead of listening carefully to what I was sharing about what had transpired and what I was told, he kept pushing me for the payment. I gave my card number then re-explained the situation before the payment went through. He replied, "Well, I just submitted the payment." This discussed me because in the end, not only did he charge me for the day that I came back due to the code not working, but he also charged me an extra day. He charged me for the day of my transaction which was the day after I actually got the remainder of my things. I left a message for the office manager as the poor listener told me that he would have to consider refunding me. I never got a call back. I called several times and receive no response. It feels intentional because I never was unable to contact them during the year that I stored with them. I'm all about fairness and customer service; in the end I didn't receive that although I had no complaints prior to the move-out. People work hard - don't take their money and Listen well/talk less! read more

WOW! What a facility! And Scott and Bruce rock! Hide Away storage is the largest and cleanest storage property I've ever seen ( and this comes from a perpetual gypsy!) Also great rates and online specials. It's super convenient to Brandon and Tampa (worth the trip) and the customer service is amazing! Bruce and Scott excel at customer service, making sure that you have the correct size unit for your needs, etc.And so friendly and professional too! Did I mention the fresh baked cookies or complimentary COLD water, after all the schlepping? They also are a U-Haul facility, offer various size boxes, locks and other items for your move. Personally I've used other YELP recommended storage facilities in Tampa that were fine, but I didn't know what I was missing until I came here. Check them out, you won't be disappointed! read more

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Jason, the manager, and the rest of the staff were amazing. I must have made 4 trips to this facility for boxes, mattress covers, tape etc.They helped to carry things out to the car and load everything. They were very professional and efficient. Thank you for helping with the moving/packing supply component! read more

I kept my belongings here for 6 months while our home was being built :) This place has the best customer care on location, I would recommend to everyone!! Scott is the best, he called this morning to give me a refund for moving out early :))) You always pay a month in advance here, very convenient. read more

The office staff is very friendly and accommodating! Clean facility and had no issues during my 2 1/2 year time with them. The best part is that they have no contracts and I only had one slight increase; didn't even exceed $10! I'd recommend them for storage and will use again in the future! read more

Nothing like being treated like a VIP! This storage facility is absolutely pristine! The floors were so shiny and spotless that I was simply blown away, in fact Nando who takes care of the facility, was there and explained to me how he maintains the floors...Leslie and Judy at the front office were exceptional in handling my storage needs...Their professionalism and desire to go the extra mile for me, only added to visual cleanliness of the facility. While other storage options were closer to me, I can say with complete confidence that not only will my unit be protected from the elements, but also that the care and customer service is truly first class and I would only use them for all of my storage needs...All and all a terrific experience!!! :) read more