We had a great experience working with Cynthia at Metro Flooring. From the start, she made us feel comfortable, sat down with us, and really helped guide us through the process since we didn't know exactly what we were looking for. She showed us many samples, helped us narrow our choices, and even came to our home to show the top options in the actual rooms, which was incredibly helpful. She measured the rooms, provided a quote quickly, and was very flexible with our install date. The installers were professional, fast, and did excellent work. After installation, Cynthia even came by to make sure we were happy with the results. We absolutely love our new carpet and would highly recommend Metro Flooring to anyone looking for carpet or flooring. read more

from start to finish-quality product, quality staff, quality service. we found them after a bunch of frustrating visits on Miramar road to tile floor dealers. They welcomed us, actually gave us a hug when they could see our frustration and guided us through the very confusing renovation process. We bought all our floors and bathroom tiles from them. They even were able to get us a special tile we wanted they didn't have in the store but they had a relationship with a vendor who got us a discount. Our home looks beautiful because of them and we felt like they were partners in the process. Huge shout out to Cynthia whose keen design eye helped us pick everything out. Mike the owner who was so kind with our endless questions and sample pick ups. Micky is accounting and Harold in warehouse were amazing. From sales to operation, it was perfect . read more

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Metro Flooring is a friendly, professional, easy to work with company. A few years ago we had rugs torn out and put hard wood in our stairwell, hallway, den and primary bedroom. Metro made selecting the wood, rug removal and hardwood installation go smooth and easy and the wood floors look beautiful. Then a couple months ago we needed new wall to wall rugs in 4 bedrooms and I requested pricing at Home Depot where the prices were outrageous. I remembered how great Metro was and went straight to the shop. I got wonderful, friendly rug selection guidance, much better pricing, gorgeous rugs and an easy installation. Shame on me for bothering with HD, I highly recommend Metro Flooring and appreciate all of the helpful, kind people who work there. read more

When you go there, Ask for Cynthia. She has vast knowledge and is experienced in all types of flooring products and has an opinion! She can steer you in the right direction. She came to the house with samples and also gave me opinions on my other home decor. She enthusiastically wants to help you find the right flooring product for your home. Great customer service and nice selection of flooring products read more

Response to the owner's comments - I reviewed the owner's comments in response to my review. Be assured that I was a genuine customer. My sparse activity on Yelp! should not be confused with nefarious motives; it reflects how truly uncomfortable the salesperson made us feel. The behavior of the salesperson was not good customer service and not helpful, especially after I said that we were just looking. And the comment by the male salesperson as I was walking out the door was not in the least professional. read more

I have now worked with Metro Flooring on two whole-home wood floor installations, and confidently give them 5 Stars for selection, pricing, and installation. Metro's installation teams are true craftsmen and it is clear they take prode in their work and the finished outcome. Cynthia gets highest marks for her professionalism, service, and follow-through. She visited my home on several occassions to ensure that measurements and implementation went well, she takes an active interest in the wellbeing of her clients. Cynthia and Metro are now my go-to for hardwood flooring, tile, and other home improvement needs. read more

We got a recommendation from a friend whose whole family had done business with Metro & who were all happy. After explaining to Cynthia at the store what type of carpeting we were seeking, she helped us to find samples that fit our expectations. She brought the samples to our home, did the measurements & gave us a timeline for installation. The installer came on the appointed day & got the work done almost to the minute he said it would take. The carpets look & feel terrific. (Even the padding is great.) We are completely satisfied & are now looking forward to receiving some extra area rugs that we ordered. Thank you to Cynthia & Frank!! read more

We recently had our upstairs re-carpeted by Metro Flooring. The experience was seamless and very gratifying, starting with Cynthia, whose knowledge of carpets (and infinite patience) was amazing, right up to the installers, Willy and Ernesto, who were tireless and highly skilled. They did a superb job. In all, the service at Metro Floor was excellent and the final product top-drawer. I can recommend them without hesitation. read more

I retained Metro Flooring to install a hardwood floor in my house. They did a great job. The workmen were professional. I strongly recommend Metro Flooring. read more

Cynthia is awesome! Very knowledgeable and friendly. She asks the right questions and was able to answer all the questions we had. She is definitely a professional in what she does. Ask for her! read more

Back in July, we were close to pulling the trigger on some laminate wood flooring from Lowes but we're glad we stopped by Metro to explore our options. Cynthia was friendly and wonderful to work with and showed us a range of possibilities within our budget. We found a far superior product that we didn't feel like we had "settled" with. Seven months later and our home was hit by flooding in the big storms in January. All the flooring we had JUST put in ourselves had to come up and be replaced. Cynthia and the folks at Metro were so responsive and even helped work out a deal that helped soften the blow. We went with their pro installation team the second time around and they were awesome. We told them what we wanted and they got it done. That simple. We'll be recommending Metro to friends and family for quite some time. read more

This is what professionalism looks like decade after decade. Consistent, friendly, honest (not pushy at all), efficient and transparent. Great selection of carpets (to take home as samples) / floors / window coverings and more. Plus they are a local family business standing behind their products and installs. Ernesto and Willie (the 2 installers) were in a mission and completed a large job in a day by powering through .... Go see Mike and his team! In recap: superb end-2-end experience with a rare species of professionals (close to extinction these days) from explore, negotiation to install. Last but not least and, as my wife would often say, cheap costs more in the end so factor in the full experience and not just cost prior to make your final purchase decision as peace of mind is priceless. A repeat customer! read more

Thank you, thank you so much, dear Metro Team! if I could, I would give you 10 stars You guys are AMAZING, and I highly recommend Metro to everyone who wants a fantastic floor and a facelift for your bathroom. Everything was done on time and most importantly PERFECT! The whole team went above and beyond to accomplish my complicated request. My team - Bruce, who made an entire magic happen, and Cynthia a very knowledgeable and cool LADY Here are some pictures read more

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Purchased new wood flooring w/ Metro Flooring. After shopping around from other flooring companies to the DIY/ home improvement stores, I found this store. I walked into the store and met THE best sales person - Carey. She stood out among her competitors. First of all, she greeted me at the door (sounds easy enough but it didn't happen w/ other stores). Then, she asked qualifying questions to understand my specific needs. We reviewed a lot information, including options w/ hardwood, luxury vinyl, and laminate as well as installation timeline expectations and supply chain issues. Directionally, I knew what I wanted and she helped me find the best solution available. We found wood options and she provided samples. Also, she video of a recent installation of the wood we liked. Then, we she personally came to our house to bring additional samples and understand the scope of the project. She really cares about her customers and the commitments she makes on behalf of Metro Flooring. The installation team was excellent. I received a call about a week ahead of the installation date. They confirmed the dates and timelines. Then, the day of installation, the crew showed up and, again, confirmed the timelines. The bonus...it took less than a month from ordering to completion. And, the project was finished in time for Thanksgiving. Thank you Carey and Metro Flooring! read more

Metro Flooring - Flooring Near Me - San Diego, California

Lauren at Metro Flooring is the BEST. She helped me and my husband pick out new flooring for our home. We picked a combo of stone, vinyl plank and carpet. We are so happy with the materials, the installation team and the quality of the follow up we received from Lauren. She was so attentive with our needs and I would confidently recommend Lauren and Metro Flooring for any of your home flooring needs! read more

The installers were on time and got it all done in one day. Looks perfect and they had everything cleaned up and furniture back in place

This is bar none the best for customer service and quality product. Family owned , the minute you walk in you know you are in the best of hands. Get a new carpet just so you can experience service that does not exist that much any more. They are the best .. read more

From start to finish, we had nothing but a positive experience with Metro Flooring when we decided to replace our carpeting. Sales manager, Casey Lanier, was extremely knowledgeable and helpful in choosing the best carpeting for our needs. Installers Willie and Ernesto did a wonderful job moving furniture and laying down the new carpeting. The icing on the cake was that they put everything back exactly where it had been and went to extra effort to make sure all the electronics were connected correctly. Finally, Michele, our contact at Metro Flooring, was caring, pleasant, and concerned that we receive five star service. We can highly recommend Metro Flooring. Steve & Alice Mosher read more

Big job, perfectly executed with great customer service! We replaced aged travertine tile, vinyl flooring and wood flooring with walnut luxury vinyl plank. Our salesperson was great, came to our home, did the measurements, and helped us choose a beautiful replacement. The pricing was for the entire job and was very reasonable. There was a lot of demolition - especially for the travertine. The travertine was demoed in about 4 days and the old tile was removed. The demolition team did a great job. The installation team came in and had to pour some self-levelling cement in various areas to even out the floor. They placed the floor down perfectly. There were some small fixups and the guys came back a few times to take care of those. All in all, the entire job took about 4 weeks. We're amazed at how well it all turned out and would string recommend this company - they know what they're doing! read more

We have had the absolute best experience with metro flooring! Allison made the whole process seamless for us and we are super excited to have new floors throughout our house! I'd highly recommend Alison because her knowledge and professionalism is unmatched.... I say that with authority as we have looked at several other flooring stores and did not have the same quality experience! read more

Great experience at Metro Flooring withy Cindy! Super helpful and patient as we went through all the samples. Thanks again!

I would not recommend this place based on the experience I had with the salesman at this location. I went in to inquire about stair noses for my stairs and he preceded to berate me on why I wanted to buy stair noses from Metro Flooring and not the original manufacturer. I told him there was a 3 month back order and I was looking for stair noses that were comparable. He preceded on telling me that I shouldn't want to see stair noses from Metro Flooring and how wrong I was to want see what they had available. When I insisted on seeing what they had in stock, he threw down the vinyl planks I was looking at and said,"Here, this is what we have." I an not sure if he was having a bad day or shouldn't be a sales position but he lost my business that day. read more

My wife and I had such a great experience with Metro Flooring. Cynthia and the team were there to make sure that everything ran seamlessly. We were in a major time crunch due to a house fire and a pregnancy due date, and they met every timeline that we needed. I would highly recommend to anybody. Cynthia was extremely professional and responsive! read more

Bad customer service. Installers were rough and destroyed my plants, sofa and painting while moving furniture. If possible avoid them. Will never use them again. Only owner Nat is responsible and committed. read more

Mike and Michele are so helpful. They really went above and beyond. Metro's installers are great too. I would not go anywhere else for flooring. read more

We visited Metro Flooring today to price compare vinyl floors and had a very awkward and disappointing experience. The sales associate was condescending and gave us loads of misinformation. I can look past the misinformation since she may not be well trained about the products offered but the attitude was something else. We were actually told "you should consider expanding your budget or go to Home Depot." Misinformation: 1) WPC = "water proof core" 2) 22 mil = 22 millimeters 3) Home Depot floors will last 5 years because the wear layer isn't as good as their products. 4) There's no wood in WPC. 5) We won't find floors of the same quality for a lower price. In fact, I have no idea how expensive their vinyl flooring was because I was just told to go to Home Depot, but I do know based on my months of research that the quality of their products was average at best. 22 mils is equal to precisely 0.5588 millimeters, though most manufacturers and retailers will round it up to 0.6mm. This is regarding the wear layer so obviously 22 millimeters is massively incorrect. Most vinyl planks aren't even 7mm in total thickness. WPC actually mean wood plastic composite, so there is some wood present in the core. Many floors at Home Depot have WPC and SPC (stone plastic composite) cores and wear layers equal to 22 mils. Finally, I had previously found a store down the street from Metro Floors, as well as others including Home Depot, that offers many vinyl floor options which are better quality and value. I do not recommend Metro Flooring. read more

Excellent service and products! I purchased living room carpet from Metro to replace carpet I'd bought from a disreputable, shady carpet company , and I'm very pleased with the new look of my living room. I was so disappointed in the other company (and their inferior products!) and I wasn't sure what to do or who to trust. Then I met Cynthia at Metro Flooring and was able to find exactly what I wanted for a good price. I highly recommend the folks at Metro and their fine products. read more

Metro Flooring - Flooring Near Me - San Diego, California

Have known several people that have used Metro flooring in the past and always had great things to say about their service. Tried them out for the first time due to wood floors needing to be replaced from water damage. Could not be happier with the service & final product. Bruce truly goes out of his way to make experience stress free. HIGHLY recommend Metro Flooring. read more

Over the moon It all started with trying to find a flooring place to install flooring in our very uneven floors and different types of bare floors. We have super old wood,concrete and plywood. What a problem we had. I went to look at my kitchen cabinets and saw Metro floor so I stopped. The first person to greet me was my fairgod mother of flooring Cynthia. She listened to what my problems were on the floors. She asked me what I was looking for. We want to do LVP through the whole house. She asked were the location was and I told here Julian. Then the next big question to her was do you go there and she said Yes. Yeah I then told here our only heat source was wood stove. Well that took down a whole different path. She explained that tile would be better. Cynthia was very patient with me and she right away started pull samples. The would match the picture I showed her of the house. she came up to the house with all the samples. We picked what we liked and the transition from the tiles to carpet we fantastic They even took the time to come up and look at are leveling issue before the installation wow now that customer service BIG Shout Out to the installers wow. They were incredible. cabinet installer said he has seen that level of a flooring in a kitchen. The LVP up in the funky bathroom was also incredible. Jim and his helper did an awesome job on the carpet over the old wood floor Could not believe how it turned out. Everyone can't believe it is tile If was not for Cynthia helping with the design and making sure everything was done the house would not have come out like it did. Here are some pictures read more

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End result is a 4 Star look, but the process was pretty unpleasant. At best, a 2 Star experience overall. We had Metro Flooring's contractor do a simple demolition and re-tile job in our guest bathroom. It's a very small room. The job was scheduled to start on Wednesday and take 2-3 days. A couple days before, we were told it would start Thursday at 930am. On Thursday at 10, we had not heard from the installation crew, so we called Metro and, after two or three phone calls, found out that the crew would not be coming in that day. By now, I had wasted half a day waiting for people who knew they couldn't make it the night before, but were "trying to find a replacement." Friday morning, a different crew showed up at 8am and work went fine. He promised to return on Saturday at 8am to finish grouting. At 830, I called him only to be told that he "couldn't come in today." After a little negotiating, we arranged for him to come at 1030. Another morning wasted waiting. For all this trouble, Metro gave us $100 credit and made it seem like a huge, gracious gift from them, instead of compensation for almost two whole days of wasted time and unexpected bathroom inaccessibility, as we had readied our bathroom for the demo job by removing the sink and toilet on Wednesday afternoon. The master bathroom was done by a different crew, and they were a bit more professional. However, they left our entire bedroom covered in a fine layer of dust, having only covered our belongings with plastic sheeting for about half the work. Also, poor planning on their part resulted in us having to point out seven (7!) places they missed tile accents in our desired pattern, which they then had to chip out instead of being able to use the proper table tools. It is a noticeable detraction from the overall quality of the end result. Overall, this was a less than satisfactory experience. The end result is acceptable, but the workmanship and quality of materials are nothing special, while the service was a huge disappointment. The prices are low, but I still spent a lot of money for a sub-par service. I do not particularly recommend this place and will absolutely look to another company for any future jobs in my home. UPDATE: We were pleased to find that the store owner, Bruce, took a personal interest and called several times to find a way to make this right. After some discussion, we arranged to have the crew come back and replace the tiles where the accents had been chipped out. There was some miscommunication between Bruce and the crew, as they arrived unaware of how many tiles needed work. They determined that the entire floor would have to be redone. Instead of subjecting ourselves to that trauma, we agreed to let them just re-cut the accents without replacing them. The end result looks much better though the reworked accent spaces are visibly slightly larger with more grouting than the properly installed ones. They also fixed up the wall, which now look fine. Luckily, right before they arrived, we noticed that the webbing from the tile materials in the shower floor was coming up from the grout in several places, so we asked them to regrout the shower floor and they complied. Another installation issue. Overall, our resolution was satisfactory, although it obviously would have been preferable to have the work done right the first time around. Upgraded one additional star rating due to invasive customer service. read more

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Metro has our 5 star vote. We walked in one Saturday after seeing carpet at Home Depot that was just ok and there was no helpful person to answer questions. At Metro We were immediately helped by Cynthia. She spent so much time answering our questions and pulling samples of both carpet and pad. We were SOLD. She came to our home for a consult and helped us choose the color that goes great in our home. We met with the owner who gave us a very fair price ands firm handshake. Great business man and honest. Fast forward to install which was extremely fast and professional. We have been very happy from the beginning to end of the project. We would definitely recommend. read more

I will not go anywhere else but Metro Flooring, and highly recommend them! The carpet that I chose matches perfectly for my bedroom, and hall, and Bruce also helped me to match a paint color, and I could not be happier. Frank was the installer, and he did an amazing job! Knowing that a company is there to back up the quality and work really makes a difference nowadays. Thank you! read more

I had metro flooring lay a vinyl (wood) floor over my existing travertine floor that had not aged well. I was hesitant at first about the vinyl wood product but could not be more pleased with the decision. Metro flooring and especially Cynthia made the whole process smooth. From picking out flooring in the showroom to in home measurement to an amazing install team, we are so pleased with our new floor. It was super easy and I would highly recommend the vinyl wood product if you are considering wood floors. Thanks metro! Michael clayton Del mar read more

Yelp doesn't allow separate reviews for different aspects of our experience so this is a combo review. Sales/customer service: 5-stars. Cynthia was responsive, followed up regularly (even on off days) and provided answers to our questions. Product: 5-stars. We purchased a high-end LVP product and are happy with it. We also bought some carpet which is a good product although we're still not 100% certain that we got the right color. Installation: 6-stars. The installation team that did our job was excellent. Very diligent workers who also cleaned up every day. Business methods: 3-stars. Metro seems to have all the right policies in place but unfortunately our experience with management was off-putting. It came down to the exact attitude, verbage and body language which we experienced while navigating the project and costs. The company did take actions which are positive, but we felt the delivery of those actions was brusque and acerbic. Not a "Nordstrom's" experience and we unfortunately ended with a bad taste. Bottom line: There is value to Metro's offerings (which is why we signed with them in the first place). We recommend buyers be thorough with getting all details clearly explained, especially on the magnitude of possible cost adders post-contract signing. read more

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What a wonderful family run business! My mom bought carpet from them 20 years ago (and yes it still looks AMAZING) and when it came time for my husband and I to redo our stairs, there was only one place I was going to go! Cynthia was amazing and helped us pick out the most beautiful (and functional) carpet that matched the rest of our house perfectly. read more

Metro Flooring - a closeup of a carpeted stair - Flooring Near Me - San Diego, California

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We had another awesome experience with Metro Floors and their talented design consultant Cynthia. That would be our fourth experience in the last couple of years. Metro always says what they're going to do and does it on schedule at a reasonable price. Impeccable customer service. We love our new floor. Mark W. read more

Metro Flooring - Living room floor - Flooring Near Me - San Diego, California

We recently purchased new carpet for our entire house from Metro Flooring and had a great experience. Our sales person, Cynthia, was excellent. She was competent and friendly and great with communication and follow up throughout the process. One of the owners, Bruce, was also very friendly and helpful. The team that installed our carpet was great. They were all very nice and efficient. They moved all of the furniture and put it all back in place and completed the job in one day which was much faster than expected. We felt we got a good value with Metro Flooring and would highly recommend them. read more

At a time when customer service has gone missing, Metro Flooring has demonstrated they are the gold standard for customer satisfaction. No matter the issues or question, the representatives at Metro go above and beyond to get resolution and answer questions. Without hesitation, I will always recommend Metro Flooring!! I only wish they would go to many other businesses and teach them the art of excellent customer relations. read more

The customer service is awesome and they really Guarantee their work. I have used them twice now for carpet and will use them again read more

We love this store for their wide variety of selections ranging from vinyl/laminate, wood, tile, to carpet. We were helped immediately upon browsing the store and were assisted by Dennis. He is very knowledgeable and experienced. He was so patient with us from start to finish and really helpful in meeting our needs. Dennis was quick in getting us an estimate and in-home measurements. We liked that he did not try to push their products onto us. Instead, he actually took his time to assist us and help us find the perfect carpet for our home. We love our new carpet and will definitely use their service again. read more

Metro Flooring - AFTER (Metro Flooring's product) - Flooring Near Me - San Diego, California

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