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    Metro by T-Mobile

    1.0 (2 reviews)
    Closed • 10:00 am - 7:00 pm

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    Ask the Community - Metro by T-Mobile

    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (9 reviews)

    Everytime I come to this location, I am more than disappointed and concerned with the turn out of…read moremy experience as a customer. I continue to be lied to and over charged. I went in 8 days ago to "try the wifi for free for 2 weeks" and after deciding to not keep the wifi, we returned it days before the 2 week mark and somehow I'm still getting emails about being billed soon? Device returned and canceled the service already, why am I being charged? Then come to find out a "voice line" was opened on my account WITHOUT my authorization. What a headache this location has given me. I will never return to this location or another Tmboile again after continually being disappointed.

    Every time I go to this location, there is a problem that ends up costing me money! On a previous…read morevisit, I was talked into the "free" wifi trial. After returning it during the free trial, I discovered that not only did the employee not return it correctly, they gave it to another customer and continued to charge me! The "free trial" ended up costing me $150! My last encounter with this location was because I was trading in a phone. I had already traded in 3 of the 4 lines on my plan at a different location with no problems. The employee at the Patterson location who helped me told us that there was a FREE case and screen protector included as well as a FREE additional line "for being a loyal T-mobile customer." She assured me that there would never be any charges associated with the additional line. After finishing my transaction, I looked at my receipt to find that I had been charged $35 for the activation fee for the "free" line! At this point, the manager got involved. She informed me that there was no way to reverse the charge but that she would give me a $50 credit. I was upset, but since there was nothing else that could have been done, I accepted it and left. The following day, I discovered that I was actually charged over $80 for the "free" case and screen protector! I was in disbelief! I immediately called the store and spoke with the manager, who apologized and said she would talk to the employee. I went back to the T-mobile store and returned the case and screen protector. A few weeks later, I received my T-Mobile bill. Imagine my frustration when I discovered that I was being charged $70 for the "free" additional line! I was livid! I promptly called the store to speak with the manager, who told me that she would personally handle my issue. Upon arrival, I reminded her about our previous encounter and told her about the issue. She hastily tried to pass me off to another employee. I insisted that she honor her word to personally handle the situation. She still had the other employee call and have the line canceled while she just stood there! Meanwhile, there were other customers waiting to be helped that were being ignored. I was perplexed as to why it took 2 people to make one phone call. After it was done, the manager told me that the promotion with the free line was expired at the time that it was given to me! I asked her why she, as the manager, was not aware of that when she gave it to me? She had no answer. The aforementioned issues are not the only issues I've had at this location. Every time I try to give this location another chance, they continue to disappoint. I now have to drive 35 miles from my home in order to conduct my business with T-mobile if I want it done correctly!

    Metro by T-Mobile - mobilephones - Updated October 2026

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