Cancel

    Open app

    Search

    Metro by T-Mobile

    1.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Metro by T-Mobile

    Telecommunications

    Metro by T-Mobile Photos

    From this Business

    Recommended Reviews - Metro by T-Mobile

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (8 reviews)

    Every time I go to this location, there is a problem that ends up costing me money! On a previous…read morevisit, I was talked into the "free" wifi trial. After returning it during the free trial, I discovered that not only did the employee not return it correctly, they gave it to another customer and continued to charge me! The "free trial" ended up costing me $150! My last encounter with this location was because I was trading in a phone. I had already traded in 3 of the 4 lines on my plan at a different location with no problems. The employee at the Patterson location who helped me told us that there was a FREE case and screen protector included as well as a FREE additional line "for being a loyal T-mobile customer." She assured me that there would never be any charges associated with the additional line. After finishing my transaction, I looked at my receipt to find that I had been charged $35 for the activation fee for the "free" line! At this point, the manager got involved. She informed me that there was no way to reverse the charge but that she would give me a $50 credit. I was upset, but since there was nothing else that could have been done, I accepted it and left. The following day, I discovered that I was actually charged over $80 for the "free" case and screen protector! I was in disbelief! I immediately called the store and spoke with the manager, who apologized and said she would talk to the employee. I went back to the T-mobile store and returned the case and screen protector. A few weeks later, I received my T-Mobile bill. Imagine my frustration when I discovered that I was being charged $70 for the "free" additional line! I was livid! I promptly called the store to speak with the manager, who told me that she would personally handle my issue. Upon arrival, I reminded her about our previous encounter and told her about the issue. She hastily tried to pass me off to another employee. I insisted that she honor her word to personally handle the situation. She still had the other employee call and have the line canceled while she just stood there! Meanwhile, there were other customers waiting to be helped that were being ignored. I was perplexed as to why it took 2 people to make one phone call. After it was done, the manager told me that the promotion with the free line was expired at the time that it was given to me! I asked her why she, as the manager, was not aware of that when she gave it to me? She had no answer. The aforementioned issues are not the only issues I've had at this location. Every time I try to give this location another chance, they continue to disappoint. I now have to drive 35 miles from my home in order to conduct my business with T-mobile if I want it done correctly!

    This t-mobile has excellent service! They do have new people, which I did have to wait a while for…read moreeverything to get set up but super nice people, not only do they explain things throughly they also made sure I left with more for my buck!! I've been with sprint for 14 years so migrating over was also challenging but this team made sure I was fully supported and gave me the best advise to make the transition easier. Customer service kept giving me the go around but overall store experience great!!

    Metro by T-Mobile - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...