Paid online when I booked my appointment. They canceled my booked appointment and arbitrarily gave me a new appointment time. When that did not work and after multiple e-mails back & forth (which at times were less than professional on their behalf) they finally booked my appointment. I arrived with my ID and completed forms as instructed. She asked me for my token number (I had never heard of a token) I provided my paid receipt with the reference number and she said "That doesn't work, you have to have your token number." I went through every single email and I never received a token number. I was forced to pay again as I am running out of time to get my prints processed for my RN License renewal. So I paid TWICE for one service. For the cherry on top, I informed her that I have very faint fingerprints and getting good prints is hard. She said ok, had me put lotion on my hands and then literally rushed through my fingerprints. I've had them done many, many times so if these get cleared by the FBI without having to do them again, I will be shocked. I will never use their services again. read more