Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

DON'T USE AT&T Customer Service is a Crap shoot! Calling to get assistance is a horrible…read moreexperience!! If you can get past the AI rep. Expect another hold! Then expect to be on phone with careless rude, stupid reps. 95% of the time! If you put in for a call back instead of being put on eternal you never get a return call! Account supervisor has never called back either! Extensive fees for this and that won't work with senior citizen respectfully!! Don't fall for free phone its a scam!

Juan is an excellent Customer Support Specialis! Helped me in store and even when I had left. Great…read moreexperience, helpful in all aspect.

I was worried I wouldn't be able to get a new phone because it was 30 minutes until close. (I know…read morea-hole move going last minute) I didn't even get the guys name who helped me but he was great! He was very helpful and upfront about the costs and even helped with a discount. I usually HATE going to att stores because the associates, at least the ones I've dealt with, have never fully explained costs and even said they gave me a promo when they never did! Anyways, this guys was very cool and he was the best associate I've ever had help me in store.

I'm having to settle on a rating here because the store, itself is somewhat lacking. However,…read moreTaylor D. was above & beyond. AT&T should be grateful he is the reason I chose to do business today when I could have easily gone to a location with adequate stock. I called ahead inquiring about a device. Was undecided & chose to visit in person. Unfortunately a product was labeled wrong so it ended up being what I was seeking is out of stock. Come to find out- barely anything is in stock. No accessories, etc. Luckily, Taylor knows his devices & info! It turns out there was an upgraded version of the device I wanted, in stock. The ONLY one. He took the time to compare devices & educate me on the differences + what would be in my best interest for usage. He went over the plan options, every aspect of data, monthly cost, plans, usage, etc. There was virtually no one else in the store so it was an extremely quick & easy transaction. The store, itself was clean & well laid out. But, seriously ridiculous the stock at this store is so depleted you're lucky if you can even get a device! Tons of irrelevant misc aesthetic items hanging on every wall but when it comes to device-specifics there's nothing in stock. No screen protectors, cases, stylus, keyboards, etc... at least not for Apple products. Outside of the ONE device in stock, I couldn't purchase a single accessory or add on. And they don't plan on having any ordered in the near future. Taylor was fantastic & the reason I left with at least the one item I was seeking. But disappointed the store does not have much of anything to choose from for Apple products in stock & a very limited selection of anything. This seems to be the case with other AT&T stores in the area. Last time I needed to upgrade or purchase accessories the other stores had the same story. So it's starting to make sense why these stores are always "dead" when I visit. It's hard to get anything you need. But thanks to Taylor, I was able to get the device I wanted... just have to go elsewhere to get the remainder of what I needed. So I suggest calling ahead to speak with Taylor before arriving & discovering they don't have anything in stock. Had it not been for him, I would have gone elsewhere entirely since AT&T doesn't want to provide much of anything in their stores anymore. And I'm already having to do that since I couldn't purchase the remainder of what I needed due to 0 stock.

I never write reviews but this company took my money and gave me nothing so that deserves a review…read more I placed an order a month ago and my order status been stuck on "awaiting fulfillment." I have tried calling, emailing, messaging on Facebook and Instagram. Absolutely no response and no sign that my order will ever ship. Would highly not recommend.

Zero Customer Service, I recommended my brother order from them 2 weeks couple emails, no response,…read moreno shipped order. Loved the product when I bought for my electronics before, but this a junk company if this happens.

From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

This is a general review not about thisstore! They are full of crap if they say a human answers the…read morephone NOT and now I can't access phone with the password I set up in store and verification pin also does not work i set up already not user friendly!! Disappointed!!

Phone broke. Called CC and was told I had to call 866-230-6881. I did that but never received a…read morepin code to verify. Called 866 number again after also being told no device shown when I tried to file the claim. Finally got a person at 866 number but the connection was so bar that I hung up. Tomorrow I will make a special trip to CC to see if they can help me. Every month I pay my bill which includes a service protection plan. I am not sure it is worth it! Hopefully CC can help me get a claim started. If not, I will be looking for a new carrier.

very rude . Go here if you want to be out of money and still have a broken phone! Distasteful…read moreservice! absolutely disgustin.

From the owner: Our friendly and skilled technicians are equipped to handle various repairs, including iPhone back…read moreglass replacements, tablet issues, and computer monitor fixes, making sure your devices are back in perfect working order.

This is THE best Verizon store in east valley. Always helpful and good customer service! 5 starsread more

Once again i was having issues with my phone and Isabel helped me out again, Great employee very…read morenice and very helpful

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tempe store today.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

My Dad lost his phone. We came into this Verizon store to see replacement options. Conner helped us…read morepick out a new one and was so helpful in activating it through several password issues. Really appreciated the excellent customer service!