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    Metro by T-Mobile

    1.0 (1 review)
    Closed 9:00 am - 8:00 pm

    Services - Metro by T-Mobile

    Telecommunications

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    1 year ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile Experience Store

    T-Mobile Experience Store

    (22 reviews)

    $$$

    We had a pleasant experience at T-mobile buying new phones and traded in our old phones…read more Our T-mobile rep was Jared he made the process very simple and explained the phone plans in detailed. Nice and clean office that was very organized and everyone was knowledgeable.

    I rarely leave negative reviews, but my recent experience at this T-Mobile location deserves to be…read moreshared. I called the store at 10:01 AM, right after opening, to ask about a specific item I needed. The person who answered told me they had a few available and that if I came in, they could provide them. I immediately got up, rushed out the door, and drove all the way to the store based on that information. When I arrived, I was met by Mark, the store manager, whose attitude was shockingly rude and dismissive from the moment I approached him. Instead of helping or even listening, he spoke to me with a hostile tone, as though my presence was an inconvenience. When I explained that I had just called and been told the item was available, he brushed me off and said they didn't have any--without even checking--and implied that I must have imagined the phone call. What made the situation worse was that no one in the store acknowledged answering the phone at all, even though I had called literally one minute after opening, making it nearly impossible for me to have spoken to anyone else. Instead of trying to clarify or offer a solution, Mark acted like my concern was the least important thing in the world. Overall, the manager's attitude made the entire experience incredibly frustrating and unprofessional. I left feeling disrespected, dismissed, and completely let down by the lack of customer service. If this is how a manager treats customers who are simply following instructions given by the store, that's a serious issue. I sincerely hope T-Mobile addresses this, because interactions like this reflect very poorly on the company.

    Metro by T-Mobile - mobilephones - Updated May 2026

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