My kiddo is on a cross-country trip in an old minivan, and her check engine light kept coming on…read more As only a mother can do, I panicked and sent her to get it checked out ASAP not knowing any mechanics out there. I sent her to MacRae's because locals said he was their go-to guy. They were not wrong! Ian was great. Told my kid what was going on, and calmed this old mama right down! Thank you Ian you are a five-star angel! All the best, that girl's crazy mom

Had a fuel pump installed in my 2015 JK. Ian and his staff were excellent and communicated very…read morewell.

I bought a 2014 Nissan Pathfinder from Gary Jackson Motors in March 2025 after being told their…read moreservice team had made it safe to drive. Their March 1 repair record shows they replaced the rear subframe, suspension, and brakes. By September 1, the car broke down and a second shop found loose parts, an incorrectly assembled rear end, and front differential failure -- the same areas that had just been repaired. This happened within about 10,000 miles, indicating repair issues, not driver misuse. By October 1, the transmission also failed, leaving me with no vehicle.

After struggling through multiple new shops, we have found our home! GJM and the service team give…read moredetailed quotes, repairs and updates when your car is in service. Their customer service is top notch, and I love the text message updates and videos of problem areas.

We LOVE John's Auto!…read more My wife and I had an engine issue while we were on the highway and were able to make it to this safe haven of assistance! Jason was extremely kind, ran the codes to diagnose our issue, and provided us with a full report, including potential options we could take -- all within 10 minutes and without charging us a single cent! He closed up shop while we were sitting in the parking lot waiting for a tow to take us to a dealership, and before leaving, he stopped by our car to double check we were okay before he left for the night. What a gentleman! Our experience couldn't have been better! If you ever have a need with your car, I highly recommend John's Auto Service!

We have used John's Auto for years. The service is the best you will find. Prices are reasonable…read moreand they offer the AAA Discount. They are prompt, courteous, and troubleshoot problems, to find solutions, in a most expeditious manner. Even more impressive is their honesty, they are quick to tell you if your automobile is in fine working order. I took my car in today, with photos to show the leaking coolant I found on my garage floor. After taking the time to thoroughly check all pipes, fittings, etc. and some discussion (detective work) we realized that it was the second car in the garage that likely had a leak. They would not take a penny for the work they did to set my mind at ease. I highly recommend John's Auto in Charlton!

I have been coming here for years now. They have great customer service, and do very thorough work…read more I bring my 02 sierra 2500, 00 firebird, and 93 zx300 whenever I need any serious work done. And I can always count on them to stand by their warranties! Highly recommend

Brought in my RAV 4 for a transmission fluid change. They quoted me $285. I told them that the…read morefluid had never been changed since new and I was concerned that a high pressure flush might cause slipping and I wanted them to drop the pan and change the filter. I left it there and got a call 2 hours later that if I wanted the filter changed, the price would then be $845!!! To drop and oil pan and change a filter that is easily accessible?! $235 becomes $845??? I will give a second star only for the girls at the counter. They were very professional and pleasant to deal with. I doubt I will ever visit this shop in the future. I ended up just doing it myself. Value and honesty could improve.

J's is absolutely the best!!! The quality, value and service can't be beat!!!!…read more You won't be disappointed....Thank you J's

Great Service, my first time there and I will go there from now on. Dont rip you off like other…read moreplaces in oxford ma. TY , Marsha H

These guys are great responsible professionals who get the job done. At a very reasonable rate. I…read morehave used them for a few different jobs. I highly recommend them. Try them out. Thank you for your hard work and getting me going again. Jim

Took my new vehicle to a garage and for brakes issue. All they told me was to speed my vehicle and…read more"slammed my brakes". They didn't even looked at it. Went to Santora Automotive, the guys there looked and checked the sound made the recommendations and did the job in no time, cordials, respectful and knowledgeable. Wouldn't take my vehicle anywhere else. Thanks to Jai Santora for having such of great people in her garage.

I just moved to the state. My truck had a head gasket issue. They could have charged me a lot to…read morefix but instead they were honest and told me the deal. Also waived the fee for diagnosis! I have been back twice for other cars and will continue to go there for a long time (at 60 not sure how long that is ). As honest as they come here! Do not hesitate to use this place!

Bob went out of his way to fix our truck the oil sending unit went out he fixed it and the next day…read moreit was doing the same thing he took us right in the next day put a new unit in and did it all free of charge .. great service he has our loyalty now forever. Bob & Lisa Potenti

This review comes from a Texas parent with great gratitude and appreciation for this wonderful…read morebusiness. Our son is attending college near Southbridge and was experiencing an oil leak on his Jetta. Our son did some research and found himself at Stebbins. He was greeted with professionalism and kindness from Frankie who then referred him to Will to look at his car. After looking at the car extensively he showed our son the possible problems with the issue. Since our son is unfamiliar with automotive repair he reached out to us to let us know that the car would need repair. Since we are 3,000 miles away we called Stebbins. Will graciously took extensive time to explain to us what he found in his troubleshooting and assured us he would take good care of our son and if there were any issues he would take his time to ensure our son was safe and all was repaired efficiently and affordable. They took excellent care of the car and our son and continue to help our son with all his automotive needs. Frankie has also gone above and beyond to educate us "Texans" on how our son's car can run safely in extreme snow/icy weather. This business is top notch and trustworthy. We are very thankful for their service and support.

Just super clean...good service . Easy to get to. Brent was super…read more ***********************************************************************************************************************

Thank you bonnette's!!! They have the best service in the Worcester area. I live in Boston and will…read moretravel out to bonnettes for their amazing service and transparency

Have taken my car here on multiple times. They are quick and thorough and you don't feel like they…read moreare trying to "up sell" you on things your car doesn't need. I think it's a family business which is even better and there prices are very reasonable.

Shawn helped us tremendously with a jumpstart while stranded at a gas station. He jumped the car…read moreand instructed us where to go to get a new battery. Very knowledgeable and highly recommended.

This man shawn is fraud . My truck got into a accident i saw his number on goggle called him he…read morecame and took estimate and told me that i will fix your truck . First he made me pay for tow to a place that was not even his own place it was his brothers place and not being from his city i don't know nothng. Than he said he owe 480 doller just for doing nothng i paid him that money. And next day he called me to send him 5000 doller because he has too buy truck part which i did send him through bank. After sending him money i went all the way from newyork to MA just to see what he has done in 3 days on my truck when i reach there my truck was there as it is . I called him he screamed and angry about that by i came . He again send us back . After 2 days i again went there from newyork to see if did anythng and he still didn't do anything and was keep saying that he didn't not received parts yet and wasn't ready to send me ordered recipts finally i towed my truck to other machinic shop . And called him more than 40 times he refused to give money . He's fraud a big fraud .